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Mesh starts and closes by itself on Windows Mobile HTC Touch Diamond. RRS feed

  • Question

  • Repro Steps:

    1. Install Mobile Mesh client.
    2. Click Mobile Mesh client from start menu.
    3. See splash screen.
    4. Mobile mesh client disappears. No trace of it in task manager.

    Here is the log:


    27/2/2009 19:31:20 e018776 Id:1 Lvl3 -------------------------------------------------
    27/2/2009 19:31:20 e018776 Id:1 Lvl3 Starting MOE
    27/2/2009 19:31:20 e018776 Id:1 Lvl3 -------------------------------------------------
    27/2/2009 19:31:20 e018776 Id:333 Lvl4 MainMoe.cpp: WaitForInstallerToComplete: Creating the mutex that the installer would have created
    27/2/2009 19:31:20 e018776 Id:338 Lvl10 7c088220
    27/2/2009 19:31:21 e018776 Id:337 Lvl10 7c0885c0
    27/2/2009 19:31:21 e018776 Id:336 Lvl10 GUI: Navigating to URL
    27/2/2009 19:31:21 e018776 Id:336 Lvl10 about:blank
    27/2/2009 19:31:21 e018776 Id:286 Lvl3 Resizing WebBrowser control to:  0 0 480 588.
    27/2/2009 19:31:21 e018776 Id:286 Lvl3 Resizing Main Window to:  0 0 480 536.
    27/2/2009 19:31:21 e018776 Id:286 Lvl3 Resizing WebBrowser control to:  0 0 480 536.
    27/2/2009 19:31:21 e018776 Id:336 Lvl10 GUI: Going to Loading page
    27/2/2009 19:31:21 e018776 Id:336 Lvl10 GUI: A new Live Mesh Client Page was created.
    27/2/2009 19:31:21 e018776 Id:1 Lvl3 initMainMessagePump Done
    27/2/2009 19:31:21 e018776 Id:1 Lvl3 Loading Configuration....
    27/2/2009 19:31:21 e018776 Id:1 Lvl3 ConfigurationManager: Loaded internal configuration resource loaded successfully
    27/2/2009 19:31:21 e018776 Id:284 Lvl3 Label: /configuration/feedSyncPollInterval, DWORD= 708.
    27/2/2009 19:31:21 e018776 Id:285 Lvl3 Label: ConfigurationManager: Loading Local Configuration from file: , String= \Application Data\Live Mesh\Config\moe.config.
    LOGGER: Log file size: 89, Max allowed size: 102400, Current free disk space: (hiword,loword) (0,21643264)
    27/2/2009 19:31:21 e018776 Id:285 Lvl3 Label: /configuration/updateUrl, String=  : Not found.
    27/2/2009 19:31:21 e018776 Id:285 Lvl3 Label: /configuration/minFreeDiskSpaceInPercent, String=  : Not found.
    27/2/2009 19:31:21 e018776 Id:284 Lvl3 Label: /configuration/feedSyncPollInterval, DWORD= 708.
    27/2/2009 19:31:21 e018776 Id:3 Lvl1 Unable to load config file properly. There may be an error in the config file syntax.
    27/2/2009 19:31:21 e018776 Id:1 Lvl3 Loading Configuration succeeded!
    27/2/2009 19:31:21 e018776 Id:1 Lvl3 CIPCManager: initialize
    27/2/2009 19:31:22 e018776 Id:2 Lvl2 Database Version mismatch. Creating the mesh db
    27/2/2009 19:31:22 e018776 Id:1 Lvl3 DROP TABLE coreobjects
    27/2/2009 19:31:22 e018776 Id:8 Lvl3 HRESULT(80040e37) on file SqlMetadataStore on line 665
    27/2/2009 19:31:22 e018776 Id:8 Lvl3 HRESULT(80040e37) on file SqlMetadata on line 5078
    27/2/2009 19:31:22 e018776 Id:285 Lvl3 Label: Error Description: , String= The specified table does not exist. [,,,,,].
    27/2/2009 19:31:22 e018776 Id:285 Lvl3 Label: Error Source: , String= Microsoft SQL Server 2005 Everywhere Edition OLE DB Provider.
    27/2/2009 19:31:22 e018776 Id:4 Lvl3 Native Error Code: : 0
    27/2/2009 19:31:22 e018776 Id:1 Lvl3 DROP TABLE fs_feeds
    27/2/2009 19:31:22 e018776 Id:8 Lvl3 HRESULT(80040e37) on file SqlMetadataStore on line 665
    27/2/2009 19:31:22 e018776 Id:8 Lvl3 HRESULT(80040e37) on file SqlMetadata on line 5078
    27/2/2009 19:31:22 e018776 Id:285 Lvl3 Label: Error Description: , String= The specified table does not exist. [,,,,,].
    27/2/2009 19:31:22 e018776 Id:285 Lvl3 Label: Error Source: , String= Microsoft SQL Server 2005 Everywhere Edition OLE DB Provider.
    27/2/2009 19:31:22 e018776 Id:4 Lvl3 Native Error Code: : 0
    LOGGER: Log file size: 89, Max allowed size: 102400, Current free disk space: (hiword,loword) (0,21692416)
    27/2/2009 19:31:22 e018776 Id:1 Lvl3 Creating the items_account table
    27/2/2009 19:31:22 e018776 Id:1 Lvl3 CREATE TABLE itemsACCACCACA9984b49B5FFF940BC29D7C0 ( itemId NVARCHAR(37),typeId NVARCHAR(37),typeName NVARCHAR(37),parentId NVARCHAR(37),metaData image,eTag NVARCHAR(20),updatedTime DATETIME)
    27/2/2009 19:31:22 e018776 Id:1 Lvl3 Creating the coreobjects table
    27/2/2009 19:31:22 e018776 Id:1 Lvl3 CREATE TABLE coreobjects ( coreObjectId NVARCHAR(37) UNIQUE,typeId NVARCHAR(37),metadata IMAGE,eTag NVARCHAR(20),updatedTime DATETIME,toBeUnmapped BIT DEFAULT '0',mappingValid BIT DEFAULT '0',deleted BIT DEFAULT '0')
    27/2/2009 19:31:22 e018776 Id:1 Lvl3 Creating the enlosure_properties table
    27/2/2009 19:31:22 e018776 Id:1 Lvl3 CREATE TABLE enclosure_properties( coreObjectId NVARCHAR(37),feedId NVARCHAR(37),entryId NVARCHAR(37),enclosureId NVARCHAR(37),tempFile NVARCHAR(300),tempUpdateTime NVARCHAR(50),enclosureHash NVARCHAR(50))
    27/2/2009 19:31:22 e018776 Id:1 Lvl3 Creating the fs_feeds table
    27/2/2009 19:31:22 e018776 Id:1 Lvl3 CREATE TABLE fs_feeds( feedId NVARCHAR(37),parentId   NVARCHAR(37),feedType   INT,mapLocation  NVARCHAR(300),cloudEntryMapLocation  NVARCHAR(300),mapDeleted BIT,mapLocationOutOfSync BIT,feedCompletelyDownloaded BIT,feedMapStorageDeviceId  NVARCHAR(300),feedMapCloudEntryStorageDeviceId  NVARCHAR(300),feedMiscInfo NVARCHAR(300))
    27/2/2009 19:31:23 e018776 Id:1 Lvl3 INSERT INTO itemsACCACCACA9984b49B5FFF940BC29D7C0(itemId,typeId,typeName,eTag)VALUES('058D711F-DCD7-40b8-82EE-6A8DBB311CB1','B1B76EC8-7582-4c9d-8603-C1CC6AF11C30','dbVersion','1.0')
    27/2/2009 19:31:23 e018776 Id:333 Lvl4 CStorageCardManager::readStorageCardIdFromFile
    27/2/2009 19:31:23 e018776 Id:285 Lvl3 Label: : Found storage card ID in the mount point: , String= dcfd93a3-5c50-e127-089e-dcdafb870624.
    27/2/2009 19:31:23 e018776 Id:324 Lvl4 Id dcfd93a3-5c50-e127-089e-dcdafb870624 : : Look for storage card
    27/2/2009 19:31:23 e018776 Id:333 Lvl4 Get Storage CardID
    27/2/2009 19:31:23 e018776 Id:333 Lvl4 CStorageCardManager::readStorageCardIdFromFile
    27/2/2009 19:31:23 e018776 Id:285 Lvl3 Label: : Found storage card ID in the mount point: , String= dcfd93a3-5c50-e127-089e-dcdafb870624.
    27/2/2009 19:31:23 e018776 Id:324 Lvl3 Id dcfd93a3-5c50-e127-089e-dcdafb870624 : Internal Storage
    File System Event Listener thread created with id 0xac0e64a6 handle 0xac0e64a6
    27/2/2009 19:31:23 e018776 Id:1 Lvl3 Phase1 initialization of moe components done
    27/2/2009 19:31:23 e018776 Id:1 Lvl3 Phase2 initialization of moe components do ne
    LOGGER: Log file size: 89, Max allowed size: 102400, Current free disk space: (hiword,loword) (0,21651456)
    27/2/2009 19:31:23 e018776 Id:1 Lvl3 initMainMessagePump Done. Starting Device Info Log thread...
    27/2/2009 19:31:23 e018776 Id:1 Lvl3 Going into Main event processing loop.
    27/2/2009 19:31:23 cf1e0642 Id:1 Lvl3 Writing Device Log
    27/2/2009 19:31:23 e018776 Id:1 Lvl3 Starting Moe Components
    27/2/2009 19:31:23 cf1e0642 Id:334 Lvl2 MoeVersion: 0.9.3424.9
    27/2/2009 19:31:23 e018776 Id:1 Lvl3 ConfigurationManager: The Cloud-based config file changed. Loading new config settings now...
    27/2/2009 19:31:23 e018776 Id:285 Lvl3 Label: ConfigurationManager: Loading Cloud Configuration from file: , String= \Application Data\Live Mesh\DefaultMappings\Config\moe.cloud.config.
    27/2/2009 19:31:23 e018776 Id:285 Lvl3 Label: Adding FS Watcher, String= \application data\live mesh\defaultmappings\config\moe.cloud.config.
    27/2/2009 19:31:23 e018776 Id:333 Lvl4 CIPCManager: opening queue
    IPC Manager thread created with id 0xec0b9f92 handle 0xec0b9f92
    27/2/2009 19:31:23 e018776 Id:333 Lvl4 IPCManager: Waiting for thread to initialize and signal back through the event
    27/2/2009 19:31:23 e018776 Id:333 Lvl4 IPCManager: The IPC message processing worker thread has started and has signalled. Proceeding to show main window...
    27/2/2009 19:31:23 e018776 Id:1 Lvl3 Starting account manager
    Account manager provisioning thread created with id 0x4c0a7b0e handle 0x4c0a7b0e
    27/2/2009 19:31:23 e018776 Id:1 Lvl3 Account manager started
    27/2/2009 19:31:23 e018776 Id:333 Lvl4 scanStorageCardStatusAndPostEvents
    27/2/2009 19:31:23 e018776 Id:324 Lvl4 Id dcfd93a3-5c50-e127-089e-dcdafb870624 : : Look for storage card
    27/2/2009 19:31:23 e018776 Id:333 Lvl4 Get Storage CardID
    27/2/2009 19:31:23 e018776 Id:333 Lvl4 CStorageCardManager::readStorageCardIdFromFile
    LOGGER: Log file size: 89, Max allowed size: 102400, Current free disk space: (hiword,loword) (0,21651456)
    27/2/2009 19:31:23 e018776 Id:285 Lvl3 Label: : Found storage card ID in the mount point: , String= dcfd93a3-5c50-e127-089e-dcdafb870624.
    27/2/2009 19:31:23 e018776 Id:324 Lvl3 Id dcfd93a3-5c50-e127-089e-dcdafb870624 : Internal Storage
    27/2/2009 19:31:23 e018776 Id:333 Lvl4 StorageCard Event received
    Software update thread created with id 0x2b3aefda handle 0x2b3aefda
    27/2/2009 19:31:23 e018776 Id:1 Lvl3 Started Moe Components
    27/2/2009 19:31:23 e018776 Id:336 Lvl10 GUI: Entered DisplayPage
    27/2/2009 19:31:23 e018776 Id:286 Lvl3 Resizing WebBrowser control to:  0 0 480 519.
    27/2/2009 19:31:23 4c0a7b0e Id:2 Lvl2 Run once required, executing the steps
    27/2/2009 19:31:23 4c0a7b0e Id:333 Lvl4 CSecureStore: Loading ticket with expiry time
    27/2/2009 19:31:23 4c0a7b0e Id:333 Lvl4 CSecureStore: Retreiving data from secure encrypted file
    27/2/2009 19:31:23 4c0a7b0e Id:3 Lvl1 CSecureStore: Failed to retrieve data from secure encrypted file. Path does not exist.
    27/2/2009 19:31:23 4c0a7b0e Id:3 Lvl1 CSecureStore: Loading ticket with expiry time failed since file did not exist or we were unable to read from it.
    27/2/2009 19:31:23 4c0a7b0e Id:333 Lvl4 CSecureStore: Loading ticket with expiry time
    27/2/2009 19:31:23 4c0a7b0e Id:333 Lvl4 CSecureStore: Retreiving data from secure encrypted file
    27/2/2009 19:31:23 4c0a7b0e Id:3 Lvl1 CSecureStore: Failed to retrieve data from secure encrypted file. Path does not exist.
    27/2/2009 19:31:23 4c0a7b0e Id:3 Lvl1 CSecureStore: Loading ticket with expiry time failed since file did not exist or we were unable to read from it.
    27/2/2009 19:31:23 4c0a7b0e Id:336 Lvl10 GUI: A new Live Mesh Client Page was created.
    27/2/2009 19:31:23 4c0a7b0e Id:336 Lvl10 GUI: ShowPopup event received from external thread.
    27/2/2009 19:31:23 4c0a7b0e Id:1 Lvl3 CPassportAuthDlg: Waiting for login page event
    LOGGER: Log file size: 8222, Max allowed size: 102400, Current free disk space: (hiword,loword) (0,21635072)
    27/2/2009 19:31:23 2b3aefda Id:1 Lvl3 Time elapsed is > getUpdateCheckIntervalHrs, updateInfoDownload required
    27/2/2009 19:31:23 2b3aefda Id:285 Lvl3 Label: getUpdateInfoFromCloud: Fetching update info from, String= https://m.mesh.com/install/wm6/update.xml.
    27/2/2009 19:31:23 e018776 Id:286 Lvl3 Resizing WebBrowser control to:  0 0 480 519.
    27/2/2009 19:31:24 e018776 Id:336 Lvl10 GUI: Inserting text into browser

    Friday, February 27, 2009 9:47 PM

Answers

  • Hi all,

    We need to take a deeper look at what's going on here.  If you wouldn't mind, please open a bug and attach your logs (instructions).  If you then post your Connect Feedback ID here, I'll follow up on the bugs internally.  Please let me know if you have any questions.

    Thanks,

    Ben.
    Monday, March 2, 2009 7:20 PM

All replies

  • I get this same behavior on my Touch Pro.
    Saturday, February 28, 2009 6:25 PM
  • I get this same behavior as well.  I am far below storage capacity and memory capacity on the phone and the card as well.

    What I am finding is that, if I remove SPB Wallet, which I use for password storage, Live Mesh works.  When SPB Wallet is installed, however, - on wither the card or the phone - live mesh does this flash on and quit thing as described above.
    Saturday, February 28, 2009 9:51 PM
  • Interesting, I have spb pocket plus installed.
    Saturday, February 28, 2009 11:04 PM
  • I don't have any SPB products installed
    Sunday, March 1, 2009 12:32 AM
  • Hi all,

    We need to take a deeper look at what's going on here.  If you wouldn't mind, please open a bug and attach your logs (instructions).  If you then post your Connect Feedback ID here, I'll follow up on the bugs internally.  Please let me know if you have any questions.

    Thanks,

    Ben.
    Monday, March 2, 2009 7:20 PM
  • Hi all,

    Perhaps this has something to do with it.
    http://social.microsoft.com/Forums/en-US/LiveMeshMobile/thread/58032094-21b5-4f75-9c3c-b9da038fcb35/

    Apparently SPB products install an IE Addon. Disabling the Addon may make Mesh work again without having to uninstall the SPB product. In the meantime, we're investigating the cause.
    A Jedi in the making!
    Monday, March 9, 2009 1:16 PM
  • I am having the same problem. I have SPB Mobile Shell installed.  There is no IE add on as far as I can tell.

    Friday, March 20, 2009 6:29 PM
  • Has anyone posted this as a bug on Connect? If so, please copy and paste the link to the bug here.
    Until such time that someone then reports back that the bug has been identified and resolved, the thread is marked as answered - the answer being to submit a bug if you are seeing this behavior.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Saturday, March 21, 2009 12:23 AM
    Moderator
  • Excellent, Mark. Thanks for posting the link.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, March 23, 2009 12:35 PM
    Moderator
  • I have the same issue on my Touch Pro. I disabeled the spb plugin for IE, but Mesh still doesn't want to start properly. I hope there will be a solution very soon.
    Regards,
    N13L6
    Sunday, March 29, 2009 1:52 PM
  • fixed it by upgrading the ROM of my phone. I still can't acces Live Mesh because it tells me some time settings are wrong.
    Sunday, March 29, 2009 7:01 PM
  • Im running live mesh mobile on a new HTC Touch Diamond2 and I am also having this problem. I am running the latest available ROM.
    Tuesday, April 21, 2009 10:29 PM
  • Im running live mesh mobile on a new HTC Touch Diamond2 and I am also having this problem. I am running the latest available ROM.

    Matthew, please vote/validate Mark's bug submission for this problem:
    https://connect.microsoft.com/LiveMesh/feedback/ViewFeedback.aspx?FeedbackID=419994

    Be sure to add comments regarding your specific ROM version, etc.

    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, April 22, 2009 1:46 PM
    Moderator
  • Same problems on my Touch Pro.

    Is there any way I can submit my log to that bug report if I didn't create it?
    Wednesday, April 29, 2009 8:25 PM
  • Hi, RobGC. You can't add logs to someone else's bug report.
    You can open a new bug report or add your comment/vote and then send your log via email to the team at lmprev@microsoft.com and reference the bug report within your email.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, April 30, 2009 1:03 PM
    Moderator
  • So...what's the latest on this? Still be looked into for the latest release of the mobile client?

    Thanks.
    Saturday, May 2, 2009 12:26 AM
  • Same here HTC Fuze (Touch Pro).
    Saturday, May 2, 2009 2:51 PM
  • Same here HTC Fuze (Touch Pro).

    Please vote/validate Mark's bug submission for this problem:
    https://connect.microsoft.com/LiveMesh/feedback/ViewFeedback.aspx?FeedbackID=419994

    Be sure to add comments regarding your specific ROM version, etc.

    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Sunday, May 3, 2009 2:09 AM
    Moderator
  • Same issue on my Touch Diamond running 6.1. I've submitted a bug report/my log files... https://connect.microsoft.com/LiveMesh/feedback/ViewFeedback.aspx?FeedbackID=443139. Thanks.
    Wednesday, May 6, 2009 6:05 PM
  • I added my bug as well (same issue as this poster) here:

    https://connect.microsoft.com/LiveMesh/feedback/ViewFeedback.aspx?FeedbackID=444641

    Here is the log file as well:

    <log deleted by moderator>
    Friday, May 8, 2009 3:43 AM
  • I added my bug as well (same issue as this poster) here:

    https://connect.microsoft.com/LiveMesh/feedback/ViewFeedback.aspx?FeedbackID=444641

    Here is the log file as well:

    Thanks for filing the bug report, Walter. -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, May 8, 2009 2:27 PM
    Moderator
  • I added my bug as well (same issue as this poster) here:

    https://connect.microsoft.com/LiveMesh/feedback/ViewFeedback.aspx?FeedbackID=444641

    Here is the log file as well:

    Thanks for filing the bug report, Walter. -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator

    Is there any indication when the issue may be resolved?
    Thanks
    Dariusz
    Friday, May 8, 2009 3:41 PM
  • If there are bugs filed (and there are...) the bugs would have been reviewed and assigned to the developers to address. Depending on the cause of the bug, it could be an easy solution that will be coded into the next build that will be made available (date unknow - since we just had an update to Mobile, I'd guess another update won't be following too soon) or if it is elusive or a difficult fix, it may not be addressed for some time.
    At this point, we don't even have an answer from the developers (at least publicly to us) as to the cause of the issue.

    If you are also experiencing this issue, please add your validation to one of the existing bugs or file your own bug report with logs to assist in finding the cause. Thanks!

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, May 8, 2009 4:10 PM
    Moderator
  • I upgraded to the latest ROM from HTC: http://www1.htc.com/us/SupportDownload.aspx?p_id=148&cat=2&dl_id=530

    Still the same problems.
    Friday, May 8, 2009 8:19 PM
  • I see the same problem with WM 6.1 when I install SPB products. Also it appears to exist on WM 6.5 without any SPB products (I am guessing because it's a different PIE). I'll post a bug in a little bit.
    Saturday, May 9, 2009 9:21 PM
  • I see the same problem with WM 6.1 when I install SPB products. Also it appears to exist on WM 6.5 without any SPB products (I am guessing because it's a different PIE). I'll post a bug in a little bit.

    Thanks for posting the bug. If you can also provide a link back here, that would be great.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, May 11, 2009 12:58 PM
    Moderator
  • no progress yet on this?
    it worked fine on my fuze until the latest update in early may.
    missing it.
    Wednesday, May 20, 2009 12:46 AM
  • If you are also experiencing this issue, please add your validation to one of the existing bugs or file your own bug report with logs to assist in finding the cause. Thanks!

    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator

    Thanks, I have added validation. I also did some trials and it seems that it des not start on latest HTC Damond Rom (installed mesh right after flashing).  I also tried combination: deinstall-reset-install to internal memory-reset    and in this case it seems that the login screen closes itself later. Also when I disable network access I can enter my login details and as soon as the network is enabled the program closes itself again.


    Dariusz
    Wednesday, May 20, 2009 1:51 PM
  • I can also con firm this behavior. after a fresh flash with the SPB shell installed, Mesh was installed normally. On the first run the start and quit behavior was all that would happen. After the SPB shell was removed Mesh continued normally and would allow me to sign in.
    Wednesday, May 27, 2009 6:15 PM