Outlook 2010 "cannot send this item" when creating a new email

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  Hello,

  One of our employees recieves the error "cannot send this item" when creating a new email, this only occurs once or twice a week, i know the work around can be setting the body to be Rich Text, but i would like to know a full time fix and why this error occurs? They have said that they're not sure if the email always has attachments but the example they have shown me it has a PDF attached.

  Any advice to mobe forward would be great.

  Tuesday, June 19, 2012 8:49 AM