Answered by:
Office 2007 not Genuine Message

Question
-
My Office 2007 bought for me as a present from ebay will not validate. It was in a sealed package exactly like from any store bought packaging.
IT has the certificate of Authenticity and the product key. From web research the packaging is exactly as described for a valid copy of office 2007.
One other note, this is a Dell computer that has had a hard drive crash and has a new hard drive installed. It came with office 2007, but didn't have MS Access so that is why I'm not using that disc. Also I didn't install the windows XP that it came with, but instead have a new and validated Window 7 OS.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-G6M6P-C9V9B-CD8BQ
Windows Product Key Hash: PP9NCrqwMQOoBgCMHcmeffU37Rg=
Windows Product ID: 00371-177-0153192-85620
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {FB7096E6-72D1-4D22-96EB-86CB3EBB6A81}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100226-1909
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: Yes
Version: 1.9.9.1
WgaTray.exe Signed By: N/A, hr = 0x800b0100
WgaLogon.dll Signed By: N/A, hr = 0x800b0100OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FB7096E6-72D1-4D22-96EB-86CB3EBB6A81}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CD8BQ</PKey><PID>00371-177-0153192-85620</PID><PIDType>5</PIDType><SID>S-1-5-21-3834243650-1890190117-523570990</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1400 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080203000000.000000+000</Date></BIOS><HWID>76BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>A4EE381BCE8A586</Val><Hash>3EhULi0Efkx8RwfzWpra8xIlToo=</Hash><Pid>89409-707-7474265-65691</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-015319-00-1033-7600.0000-1052010
Installation ID: 006914286463992001982390188704363581438176144203390230
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CD8BQ
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/9/2010 8:45:43 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:18:2010 00:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEAeqjCtwPb1ptGg0L1iIAGDIyb3sK03m1TGJhOZyqFOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
SSDT PmRef CpuPmSunday, May 9, 2010 1:25 PM
Answers
-
"MicrosoftSoftwareUser" wrote in message news:3cfdba95-90bf-4da5-ab1b-63a8b9dfa63c...
My Office 2007 bought for me as a present from ebay will not validate. It was in a sealed package exactly like from any store bought packaging.
IT has the certificate of Authenticity and the product key. From web research the packaging is exactly as described for a valid copy of office 2007.
One other note, this is a Dell computer that has had a hard drive crash and has a new hard drive installed. It came with office 2007, but didn't have MS Access so that is why I'm not using that disc. Also I didn't install the windows XP that it came with, but instead have a new and validated Window 7 OS.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-G6M6P-C9V9B-CD8BQ
Windows Product Key Hash: PP9NCrqwMQOoBgCMHcmeffU37Rg=
Windows Product ID: 00371-177-0153192-85620
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {FB7096E6-72D1-4D22-96EB-86CB3EBB6A81}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100226-1909
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: Yes
Version: 1.9.9.1
WgaTray.exe Signed By: N/A, hr = 0x800b0100
WgaLogon.dll Signed By: N/A, hr = 0x800b0100OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FB7096E6-72D1-4D22-96EB-86CB3EBB6A81}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CD8BQ</PKey><PID>00371-177-0153192-85620</PID><PIDType>5</PIDType><SID>S-1-5-21-3834243650-1890190117-523570990</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1400 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080203000000.000000+000</Date></BIOS><HWID>76BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>A4EE381BCE8A586</Val><Hash>3EhULi0Efkx8RwfzWpra8xIlToo=</Hash><Pid>89409-707-7474265-65691</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-015319-00-1033-7600.0000-1052010
Installation ID: 006914286463992001982390188704363581438176144203390230
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CD8BQ
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/9/2010 8:45:43 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:18:2010 00:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEAeqjCtwPb1ptGg0L1iIAGDIyb3sK03m1TGJhOZyqFOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
SSDT PmRef CpuPm
This is the pertinent part of the information you have provided: Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLKWhat you have is a pirated version of Professional Plus, which is a volume licensed version that Microsoft will no longer validate as they have determined that it is being sold illegally, where people take great pains to forge all of the documentation. Try to get your money back from and through eBay. Almost all of the "cheap" software on eBay is pirated. Above all else report the information you have to Microsoft.See http://www.microsoft.com/genuine/downloads/FAQ.aspx scroll down very near the end and read "What is the genuine Office offer?" and all the subtopics. You may be able to actually get a licensed copy of some version of the software.- Marked as answer by Darin Smith MS Thursday, May 13, 2010 1:56 AM
Sunday, May 9, 2010 8:53 PM -
Hello MicrosoftSoftwareUser,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005The Office Professional Plus 2007 installed on your Dell Vostro 1400 computer is an edition of Office that is properly sold only thru the Volume Licensing program to businesses, educational institutions, and governmental agencies. This installation was done with an invalid Product Key made by a pirating program known as a Key Generator. The product key was NOT issued by Microsoft, making it Invalid.
As an individual consumer, you (well, actually the person who purchased it as a gift for you) should never have been sold Volume Licensing materials such as a VL disc, and certainly should not have received an Invalid Product Key. Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007. This sounds like your situation, especially since you noted that the product was purchased on eBay.
If so, the first course of action is to confront the seller with this information and demand a full refund. If the seller refuses to help, the original puchaser (who gifted it to you) should pursue whatever remedies are available to them thru the selling venue, the payment method (credit card, PayPal, etc), or the legal system in their area.
Also, depending upon whether the materials are "high quality" counterfeit materials, you and they may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer. Please see the FAQ here: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC If you and the original purchaser decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen, and look for the link on the right side of the page regarding ordering a complimentary replacement for counterfeit software.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Thursday, May 13, 2010 1:56 AM
Monday, May 10, 2010 2:07 AM
All replies
-
"MicrosoftSoftwareUser" wrote in message news:3cfdba95-90bf-4da5-ab1b-63a8b9dfa63c...
My Office 2007 bought for me as a present from ebay will not validate. It was in a sealed package exactly like from any store bought packaging.
IT has the certificate of Authenticity and the product key. From web research the packaging is exactly as described for a valid copy of office 2007.
One other note, this is a Dell computer that has had a hard drive crash and has a new hard drive installed. It came with office 2007, but didn't have MS Access so that is why I'm not using that disc. Also I didn't install the windows XP that it came with, but instead have a new and validated Window 7 OS.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-G6M6P-C9V9B-CD8BQ
Windows Product Key Hash: PP9NCrqwMQOoBgCMHcmeffU37Rg=
Windows Product ID: 00371-177-0153192-85620
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {FB7096E6-72D1-4D22-96EB-86CB3EBB6A81}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100226-1909
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: Yes
Version: 1.9.9.1
WgaTray.exe Signed By: N/A, hr = 0x800b0100
WgaLogon.dll Signed By: N/A, hr = 0x800b0100OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FB7096E6-72D1-4D22-96EB-86CB3EBB6A81}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CD8BQ</PKey><PID>00371-177-0153192-85620</PID><PIDType>5</PIDType><SID>S-1-5-21-3834243650-1890190117-523570990</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1400 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080203000000.000000+000</Date></BIOS><HWID>76BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>A4EE381BCE8A586</Val><Hash>3EhULi0Efkx8RwfzWpra8xIlToo=</Hash><Pid>89409-707-7474265-65691</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-015319-00-1033-7600.0000-1052010
Installation ID: 006914286463992001982390188704363581438176144203390230
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CD8BQ
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/9/2010 8:45:43 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:18:2010 00:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEAeqjCtwPb1ptGg0L1iIAGDIyb3sK03m1TGJhOZyqFOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
SSDT PmRef CpuPm
This is the pertinent part of the information you have provided: Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLKWhat you have is a pirated version of Professional Plus, which is a volume licensed version that Microsoft will no longer validate as they have determined that it is being sold illegally, where people take great pains to forge all of the documentation. Try to get your money back from and through eBay. Almost all of the "cheap" software on eBay is pirated. Above all else report the information you have to Microsoft.See http://www.microsoft.com/genuine/downloads/FAQ.aspx scroll down very near the end and read "What is the genuine Office offer?" and all the subtopics. You may be able to actually get a licensed copy of some version of the software.- Marked as answer by Darin Smith MS Thursday, May 13, 2010 1:56 AM
Sunday, May 9, 2010 8:53 PM -
Hello MicrosoftSoftwareUser,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005The Office Professional Plus 2007 installed on your Dell Vostro 1400 computer is an edition of Office that is properly sold only thru the Volume Licensing program to businesses, educational institutions, and governmental agencies. This installation was done with an invalid Product Key made by a pirating program known as a Key Generator. The product key was NOT issued by Microsoft, making it Invalid.
As an individual consumer, you (well, actually the person who purchased it as a gift for you) should never have been sold Volume Licensing materials such as a VL disc, and certainly should not have received an Invalid Product Key. Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007. This sounds like your situation, especially since you noted that the product was purchased on eBay.
If so, the first course of action is to confront the seller with this information and demand a full refund. If the seller refuses to help, the original puchaser (who gifted it to you) should pursue whatever remedies are available to them thru the selling venue, the payment method (credit card, PayPal, etc), or the legal system in their area.
Also, depending upon whether the materials are "high quality" counterfeit materials, you and they may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer. Please see the FAQ here: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC If you and the original purchaser decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen, and look for the link on the right side of the page regarding ordering a complimentary replacement for counterfeit software.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Thursday, May 13, 2010 1:56 AM
Monday, May 10, 2010 2:07 AM