Office 2007 not Genuine Message

Answers

• 

  

  0

  Sign in to vote

  "MicrosoftSoftwareUser" wrote in message news:3cfdba95-90bf-4da5-ab1b-63a8b9dfa63c...

  My Office 2007 bought for me as a present from ebay will not validate. It was in a sealed package exactly like from any store bought packaging.

  IT has the certificate of Authenticity and the product key.  From web research the packaging is exactly as described for a valid copy of office 2007.

  One other note, this is a Dell computer that has had a hard drive crash and has a new hard drive installed. It came with office 2007, but didn't have MS Access so that is why I'm not using that disc.  Also I didn't install the windows XP that it came with, but instead have a new and validated Window 7 OS.

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-G6M6P-C9V9B-CD8BQ
  Windows Product Key Hash: PP9NCrqwMQOoBgCMHcmeffU37Rg=
  Windows Product ID: 00371-177-0153192-85620
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7600.2.00010100.0.0.048
  ID: {FB7096E6-72D1-4D22-96EB-86CB3EBB6A81}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000000
  Build lab: 7600.win7_gdr.100226-1909
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: Yes
  Version: 1.9.9.1
  WgaTray.exe Signed By: N/A, hr = 0x800b0100
  WgaLogon.dll Signed By: N/A, hr = 0x800b0100

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 108 Invalid VLK
  Microsoft Office Professional Plus 2007 - 108 Invalid VLK
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{FB7096E6-72D1-4D22-96EB-86CB3EBB6A81}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CD8BQ</PKey><PID>00371-177-0153192-85620</PID><PIDType>5</PIDType><SID>S-1-5-21-3834243650-1890190117-523570990</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1400                     </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080203000000.000000+000</Date></BIOS><HWID>76BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>A4EE381BCE8A586</Val><Hash>3EhULi0Efkx8RwfzWpra8xIlToo=</Hash><Pid>89409-707-7474265-65691</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7600.16385

  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00170-177-015319-00-1033-7600.0000-1052010
  Installation ID: 006914286463992001982390188704363581438176144203390230
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: CD8BQ
  License Status: Licensed
  Remaining Windows rearm count: 3
  Trusted time: 5/9/2010 8:45:43 AM

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 4:18:2010 00:55
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEAeqjCtwPb1ptGg0L1iIAGDIyb3sK03m1TGJhOZyqF

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x0
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   DELL    M08   
    FACP   DELL    M08   
    HPET   DELL    M08   
    BOOT   DELL    M08   
    MCFG   DELL    M08   
    SLIC   DELL    M08   
    SSDT   PmRef  CpuPm

   

  
  

  This is the pertinent part of the information you have provided: Office Status: 108 Invalid VLK
  Microsoft Office Professional Plus 2007 - 108 Invalid VLK

   

  What you have is a pirated version of Professional Plus, which is a volume licensed version that Microsoft will no longer validate as they have determined that it is being sold illegally, where people take great pains to forge all of the documentation.  Try to get your money back from and through eBay.  Almost all of the "cheap" software on eBay is pirated.  Above all else report the information you have to Microsoft.

   

  See http://www.microsoft.com/genuine/downloads/FAQ.aspx scroll down very near the end and read "What is the genuine Office offer?" and all the subtopics.  You may be able to actually get a licensed copy of some version of the software.

  • Marked as answer by Darin Smith MS Thursday, May 13, 2010 1:56 AM

  Sunday, May 9, 2010 8:53 PM
• 

  

  0

  Sign in to vote

  Hello MicrosoftSoftwareUser,

  Here is a snippet of your mgadiag report:

  OGA Data-->
  Office Status: 108 Invalid VLK
  Microsoft Office Professional Plus 2007 - 108 Invalid VLK
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

   

  The Office Professional Plus 2007 installed on your Dell Vostro 1400 computer is an edition of Office that is properly sold only thru the Volume Licensing program to businesses, educational institutions, and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.
  
  As an individual consumer, you (well, actually the person who purchased it as a gift for you) should never have been sold Volume Licensing materials such as a VL disc, and certainly should not have received an Invalid Product Key.  Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  This sounds like your situation, especially since you noted that the product was purchased on eBay.
  
  If so, the first course of action is to confront the seller with this information and demand a full refund.  If the seller refuses to help, the original puchaser (who gifted it to you) should pursue whatever remedies are available to them thru the selling venue, the payment method (credit card, PayPal, etc), or the legal system in their area.
  
  Also, depending upon whether the materials are "high quality" counterfeit materials, you and they may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you and the original purchaser decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen, and look for the link on the right side of the page regarding ordering a complimentary replacement for counterfeit software.

  ---

  Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97

  • Marked as answer by Darin Smith MS Thursday, May 13, 2010 1:56 AM

  Monday, May 10, 2010 2:07 AM