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Vista Properties shows activated, but cannot validate or even open validation site. RRS feed

  • Question

  • I have a retail copy of Vista Home Premium.  It has been installed, activated and validated for months now.  Yesterday, I received an error adivising that my copy of Windows Vista is not valid, though I have the retail package and key sitting in front of me.  It was a retail purchase from Compusa, about 1 week after initial store release.  I am able to activate vista using the online activation process without fail.  I even reactivated it this evening using phone activation, per a suggestion from another thread in this forum.  I still cannot open the Genuine Advantage Site (http://www.microsoft.com/genuine/), and cannot seem to validate my windows through any method.  I have no problems opening any other websites, but as soon as I navigate to http://www.microsoft.com/genuine/, I get "Internet Explorer cannot display the webpage".  I have included the information from the MGA Diagnostics tool below:

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0x0
    Windows Product Key: *****-*****-XHQJD-G24X4-WFPF8
    Windows Product Key Hash: T6FoooqFQ2kqNsM2UPP2Qurstd4=
    Windows Product ID: 89578-015-2079692-71245
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 394439c0-1272-4ccc-8385-e6107f73d71f
    Is Admin: No
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>394439c0-1272-4ccc-8385-e6107f73d71f</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-WFPF8</PKey><PID>89578-015-2079692-71245</PID><PIDType>5</PIDType><SID>S-1-5-21-2400140537-142330650-3481179937</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7125</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20060522000000.000000+000</Date></BIOS><HWID>BB313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

     

     

    Please help.  This is very frustrating, as I work 2nd shift so am unable to reach Microsoft support by phone due to my schedule.  Thank you.

    Friday, April 20, 2007 5:14 AM

Answers

  • Update #3:

     

    After the last post, I decided to try to run the Genuine advatage website again.  It opened for a second, but then failed again.  On advice from a Microsoft Rep earlier today, I decided to just reboot after the (what appeared to be) failed validation attempt.  This time, after rebooting, everything appears fine once again.  My Vista properties window no longer shows the need to validate, and I am now able to once again use Aero display features.  I'm not sure what the right combination to this puzzle was, but hopefully this will help someone else that is experiencing the same frustrations with Microsoft's apparently buggy security and validation applications.  Please fix whatever it is that caused my Vista to suddenly fail for no reason, as the issue obviously lies with Microsoft's validation software.  I realize that there is a piracy epidemic, but is it really necessary to make those of us who pay for our software have to experience days of frustration trying to work out issues with software that is supposed to be "secure" and "easy to use"?

    Friday, April 20, 2007 5:50 AM

All replies

  • Update: 

     

    I ran the diagnostics tool again, changing the settings to "run as administrator" prior to running it again.  This time, I received this info:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-XHQJD-G24X4-WFPF8
    Windows Product Key Hash: T6FoooqFQ2kqNsM2UPP2Qurstd4=
    Windows Product ID: 89578-015-2079692-71245
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 394439c0-1272-4ccc-8385-e6107f73d71f
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>394439c0-1272-4ccc-8385-e6107f73d71f</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-WFPF8</PKey><PID>89578-015-2079692-71245</PID><PIDType>5</PIDType><SID>S-1-5-21-2400140537-142330650-3481179937</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7125</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20060522000000.000000+000</Date></BIOS><HWID>BB313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

     

     

    Unfortunately, even with the diagnostics tool showing  "Genuine" this time, I still cannot validate using MGA or open the validation site.  When I navigate to the site, it opens for a split second and then displays "Internet Explorer cannot display the webpage" again.  I reinstalled shockwave as a possible fix, but without any success. 

    Friday, April 20, 2007 5:35 AM
  • Update #3:

     

    After the last post, I decided to try to run the Genuine advatage website again.  It opened for a second, but then failed again.  On advice from a Microsoft Rep earlier today, I decided to just reboot after the (what appeared to be) failed validation attempt.  This time, after rebooting, everything appears fine once again.  My Vista properties window no longer shows the need to validate, and I am now able to once again use Aero display features.  I'm not sure what the right combination to this puzzle was, but hopefully this will help someone else that is experiencing the same frustrations with Microsoft's apparently buggy security and validation applications.  Please fix whatever it is that caused my Vista to suddenly fail for no reason, as the issue obviously lies with Microsoft's validation software.  I realize that there is a piracy epidemic, but is it really necessary to make those of us who pay for our software have to experience days of frustration trying to work out issues with software that is supposed to be "secure" and "easy to use"?

    Friday, April 20, 2007 5:50 AM