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  • Question

  • Windows XP Pro. validation problem:

    Going to Windows update site (New) and after I was asked to validate my new copy of Windows, I was informed that my copy of windows was not a genuine copy and I was given four choices for correcting the problem none of which was addressing my case.

     

    Following my communication with Microsoft Tech Support they informed that my key no. is genuine and that I had to contact the microsoft  "Genuine"group www.microsoft.com/genuine/dial/support.aspx and ask them to unlock my copy of windows. However, the microsoft site given here is not in existance anymore. 

     

    The new copy is installed on my laptop and the IP No. detected by microsoft is different than my PC. Thus, the validation problem

     

    Whom and how should I be able to contact at Microsoft to unlock/correct my problem and at the earliest possible time?

     

    Thank you,

     

    Nick

    Saturday, June 17, 2006 8:08 PM

Answers

  • Nik:

     

    Thanks for the information. Looking at the diagnostics output, a few things come to mind..

     

    Unfortunately, the copy of WIndows on your computer is not genuine. It is using a blocked volume license that is primarily slated for Corporate use and business use.  Since your COA is for XP Professional (i would recommend verifying its authenticity here (http://www.microsoft.com/resources/howtotell/en/coa.msp)) - there is a pretty easy fix for this issue.

     

    You have a COA and the COA does not match the Product Key above (and is for XP Professional), please check this post (http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=420092&SiteID=25) about changing your product key to match your coa without a reinstall.

     

    If the COA is for XP Home, then you must reinstall the operating system though (good to verify!)

     

    -phil

     

    Tuesday, June 20, 2006 11:15 PM

All replies

  • Nik:

     

    A few steps will get us underway:

     

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.msp

     

    Monday, June 19, 2006 2:16 AM
  • Nick:

     

    Also, what region are you from? (in terms of country)? Did you contact customer support or product specific support before coming here?

     

    -phil liu

    Monday, June 19, 2006 11:25 PM
  • Dear Phil:

    As far as I know the license was issued to my nephew whom I do occasional consulting work. Therefore, I believe that the answers to your questions must be as follows:

    #1 Windows Pro

    #2 NO, but I’m not sure.

    #3 NO, but I’m not sure

    #4 See below:

    ---------------------------

    WGA Diagnostic Data (1.5.0530.2):

    --------------------

    Genuine Validation Status: Invalid Product Key

    Windows Product Key: *****-*****-9DPFD-M2PY3-R3F83

    Windows Product Key Hash: f55QYGyUpQ6nT1lTgFHgRDGtysg=

    Windows Product ID: 55274-640-8935532-23055

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    Download Center code: K38XMB5

    ID: 0a304b31-41f2-42b2-9ffb-47458a048949

    Is Admin: Yes

    AutoDial: No

    Registry: 0x0

    WGA Version: Registered, 1.5.530.0.

    Signature Type: Microsoft.

    Validation Diagnostic:

     

    Scan: Complete

    Cryptography: Complete

     

    Office Status: 100

    Office Diagnostics:

     

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    Office Details: <GenuineResults><MachineData><UGUID>0a304b31-41f2-42b2-9ffb-47458a048949</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-R3F83</PKey><PID>55274-640-8935532-23055</PID><PIDType>1</PIDType><SID>S-1-5-21-861567501-813497703-1060284298</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 2600</Model></SYSTEM><BIOS><Manufacturer>PHOENIX TECHNOLOGIES,INC.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20020628000000.000000+000</Date></BIOS><HWID>38F93307018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID

    Tuesday, June 20, 2006 8:04 PM
  • The region is west. I sent a snail letter to Microsoft Customer service yesterday (6/1/06)

    I, personally, have not contacted anyone but my nephew who is the licensee and installed the XP in my laptop has contacted Microsoft support by phone. I have no further input than that.

    Phil, this looks like it's getting to be more difficult than mating elephants; so I think that it would be much more preferable to me to uninstall the licensed XP pro and go back to my original OEM XP home.

    Nick 

    Tuesday, June 20, 2006 8:29 PM
  • Nik:

     

    Thanks for the information. Looking at the diagnostics output, a few things come to mind..

     

    Unfortunately, the copy of WIndows on your computer is not genuine. It is using a blocked volume license that is primarily slated for Corporate use and business use.  Since your COA is for XP Professional (i would recommend verifying its authenticity here (http://www.microsoft.com/resources/howtotell/en/coa.msp)) - there is a pretty easy fix for this issue.

     

    You have a COA and the COA does not match the Product Key above (and is for XP Professional), please check this post (http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=420092&SiteID=25) about changing your product key to match your coa without a reinstall.

     

    If the COA is for XP Home, then you must reinstall the operating system though (good to verify!)

     

    -phil

     

    Tuesday, June 20, 2006 11:15 PM