I noticed in several of the Tech Preview videos that the "User Name" for the logged in user is their name, e.g., John Smith. In my account my user name appears as my Live ID email address. Is there a way to change my mesh account name from my Live ID email address to my real name?
Hi Everyone - there is a known bug in Live Mesh that we do not update your name from your LiveID registration. We use the name from your LiveID account as it was when you first signed in to Live Mesh. This will be fixed to use your current LiveID information in an upcoming release.
Thanks for trying out Live Mesh! -TonyThis posting is provided "AS IS" with no warranties, and confers no rights.
Please go ahead and file a bug on this for us - it may be a new issue manifesting in an old way. We'd like to take a look at your Live Mesh logs to see what's happening. Instructions for collecting logs and submitting a bug are in an Announcement at the top of the forums.
Thanks,
Ben.
Marked as answer byBen [Live Mesh]Wednesday, September 3, 2008 9:49 PM
the system should show your full name as it is registered in LiveID. Make sure that LiveID has your name set, then LiveMesh will show it. (sign in to login.live.com and then edit your profile). Let us know if it works.
Thanks for the response, Nikolai. When I updated my Live ID profile with my full name LiveMesh still shows my email address as my tag. Can't find a setting anywhere that let's me assign my full name as my LiveMesh username tag.
Yes, Ben... I am. Haven't been able to find a way to change my LiveMesh "name" to my real name instead of my LiveID email address. You'd think this would be an easy profile setting, but it doesn't appear so.
Hi Everyone - there is a known bug in Live Mesh that we do not update your name from your LiveID registration. We use the name from your LiveID account as it was when you first signed in to Live Mesh. This will be fixed to use your current LiveID information in an upcoming release.
Thanks for trying out Live Mesh! -TonyThis posting is provided "AS IS" with no warranties, and confers no rights.
Hi Everyone - there is a known bug in Live Mesh that we do not update your name from your LiveID registration. We use the name from your LiveID account as it was when you first signed in to Live Mesh. This will be fixed to use your current LiveID information in an upcoming release.
Thanks for trying out Live Mesh! -Tony
This posting is provided "AS IS" with no warranties, and confers no rights.
That's great. I've been having this issue as well, so I'm happy to hear a fix is coming.
That explains something I noticed. I changed my email address associated with my passport ID and Mesh still shows the old one. Glad I'm not going mad :-)
Please go ahead and file a bug on this for us - it may be a new issue manifesting in an old way. We'd like to take a look at your Live Mesh logs to see what's happening. Instructions for collecting logs and submitting a bug are in an Announcement at the top of the forums.
Thanks,
Ben.
Marked as answer byBen [Live Mesh]Wednesday, September 3, 2008 9:49 PM
Uh, Ben, sorry to be pedantic, but how is your reply an answer to the question? It's useful, in it gives the OP an avenue that might get some support, but it doesn't solve the problem or "close" the issue. So with an answer on it, the thread is marked as "answered" in the list at the front, and that become misleading (and frustrating) to someone who reads it to find out how to get that problem fixed. There are a number of other threads on this forum where someone's marked a "send a log" reply as an answer, and I'm finding it really frustrating to read through and realize that there really isn't any help there.
Not meaning to dump on you, specifically ... your post just happened to be the one that tipped me past the "annoyed" stage to "ready to act with a pedantic reply" fury.
Edited byGuyWithDogsWednesday, September 3, 2008 10:03 PMAdded apology for singling out Ben when it's not just him...
You make a good point, and in fact I have in many cases avoided marking a "please submit a bug" post as the answer for the very reason that you mention (it makes the thread look like there's a solution when there isn't one). But I'm happy to explain my reasoning. In many of these cases the issue that is raised here on the forums will take quite some time to resolve in any definitive manner; sometimes the issue isn't even one issue, but a collection of different issues with the same symptoms. If that is the case the best thing for people experiencing the symptoms to do is to submit their logs to the team so that we can continue to investigate the issue - and the more logs we have, the better. Thus, in those cases, the "answer" for the foreseeable future is to submit a bug. That is, at least in my own case (which probably accounts for the majority of such cases on these forums), I want people experiencing the problem to see the "answer" and submit their logs, since that will help us address the issue(s) behind the problem. Of course, if more information (e.g., a work around) becomes available, I try to update the thread's answer with a true solution to the problem (so I have sometimes unmarked a previous "answer" in favor of a newer one).
So the basic reasoning is that I want people experiencing the problem to notice that the thread has been answered, and then submit logs when they see the "answer". I'm open to feedback on this practice - particularly if people are finding it frustrating (though perhaps my explanation here makes the practice less annoying?). One alternate practice that I've tried in some cases is to mark bug-submission-request posts as the proposed answer, which singles it out, but doesn't call it the answer - but I'm not sure that's any less annoying. Thoughts?
I do appreciate the input. Our goal on these forums is to have an active and helpful community, and place where customers and members of the Live Mesh team can all interact, so any suggestions for ways to improve that interaction are more than welcome.
Ben - Thanks for the frank and well-expressed reply. I can understand and appreciate your reasoning. I simply hadn't looked at using the "answer flag" in the way you describe. But I can appreciate it and accept it.
Maybe what we've uncovered is a "wish list" item that needs to go into the forum software support forum. Something along the lines of "add a 'send more logs if you have this problem'" indicator on a thread, so that moderators and developers can solicit extra input from people. I already use the "helpful" vote feature - I'll mark a particularly good error report or problem recreation steps as helpful. Maybe there could be a "useful" vote on the answer, too.
