locked
Purchased Laptop on CL with Windows 7 Ultimate RRS feed

  • Question

  • Just got a notice that my version of windows is not authentic.  I have a key under my laptop for Windows 7 Pro.  How can I fix this and what do I need to do?
    • Edited by slugbait Sunday, May 14, 2017 3:44 AM
    Sunday, May 14, 2017 3:44 AM

Answers

  • You need to contact the manufacturer of your laptop and request them to send you their Windows 7 Pro Reinstallation or Recovery DVD and then perform a "clean install".

    Carey Frisch

    Sunday, May 14, 2017 6:48 AM
    Moderator

All replies

  • You need to contact the manufacturer of your laptop and request them to send you their Windows 7 Pro Reinstallation or Recovery DVD and then perform a "clean install".

    Carey Frisch

    Sunday, May 14, 2017 6:48 AM
    Moderator
  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    (for detail, please read the following Ninja Blog post - https://blogs.msdn.microsoft.com/forumninjas/the-good-mga-question-and-how-to-post-it/ )


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, May 16, 2017 12:45 PM
    Moderator