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Blue Screen with Bad Pool Header error at about 1% into backup RRS feed

  • Question

  •  

    Just a coupl eminutes into Beta 2.0 Backup of new backup getting this Bad Pool Header error causing full restart of PC.  Where do I start with this one?

     

    Thanks for your time,

    Gary

    Friday, October 5, 2007 9:00 PM

Answers

  • Thank-you for that link.  It solved my problem!  I followed the instructions as outlined below and now my backups work to completion.   I knew it wasn't a hardware problem.

     

    1. Go to windows Device Manager
    2. Click "view" and select "show hidden devices"
    3. Scroll down to "storage volumes"
    4. Click on the plus to expand.
    5. Click on each one listed and right click and uninstall. (you will get a message on some staying to reboot before it takes effect. Select no until you do them all.)
    6. Reboot.
    7. Wait till windows automatically reinstalls devices. Will prompt to reboot again.
    8 Reboot.

     

    Tuesday, February 19, 2008 1:53 PM

All replies

  • Take a look at this thread - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2051455&SiteID=2

     

    If that doesn't apply, contact support:

     

    Support for 2.0 Beta - http://help.live.com/help.aspx?project=onecarev2 - use the "Get More Help" link in the lower right of the page to contact support via email.

     

    Please file a bug on Connect: https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

    See the Bug Submission Guide - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168 - for details on how to create and submit the Support Log zip file with your bug.

     

    -steve

    Monday, October 8, 2007 2:00 AM
    Moderator
  • I am having this exact same problem.  Microsoft Live OneCare support told me that my external hard drive was going bad so I got another one and the exact same problem is still happening.  That link above from Stephen Boots does not work anymore.  I would like to see if I can find the solution on my own since I am GETTING ABSOLUTELY NO HELP AT ALL FROM MICROSOFT SUPPORT!!!

    Saturday, February 16, 2008 5:27 AM
  • The link above points to a forum post that has been archived. Unfortunately, I don't recall the details of that thread, but this thread (on another forum) did remind me that the Bad Pool Header crash in backup can be caused by a conflict with other backup software such as Acronis True Image. http://www.techspot.com/vb/topic94820.html

     

    Post some more details about what backup software, CD/DVD burning software, etc. you are using. And, do go back to support and open a new case. I'm sorry that they misdirected you.

     

    -steve

    Sunday, February 17, 2008 7:17 PM
    Moderator
  • Thank-you for that link.  It solved my problem!  I followed the instructions as outlined below and now my backups work to completion.   I knew it wasn't a hardware problem.

     

    1. Go to windows Device Manager
    2. Click "view" and select "show hidden devices"
    3. Scroll down to "storage volumes"
    4. Click on the plus to expand.
    5. Click on each one listed and right click and uninstall. (you will get a message on some staying to reboot before it takes effect. Select no until you do them all.)
    6. Reboot.
    7. Wait till windows automatically reinstalls devices. Will prompt to reboot again.
    8 Reboot.

     

    Tuesday, February 19, 2008 1:53 PM
  • Thanks for reporting what solved it for you.

    -steve

     

    Tuesday, February 19, 2008 5:22 PM
    Moderator