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Unable to download MS Office 2007 Templates RRS feed

  • Question

  • Hello,

    I am unable to download any MS office 2007 templates. I have MS Office 2007 student applications media installed. The following loop repeats itself:

    1) I try to download a template, in say MS Word, and get a Microsoft Office Genuine Advantage Window that says "templates are only available to customers running a genuine version of Microsoft office". It also says "to begin validation of ms office click continue".

    2) I clicked continue, and get a second Microsoft Office Genuine Advantage Window that says " You may be a victim of software counterfeiting. The following MS Office software installed on this computer is not genuine- 2007 Microsoft office system. To find out why we cannot validate your system click get genuine.

    3) On this link I get a 'validation successful' message. However, when I try to download a template in Word, the same set of actions repeats itself.




    Could you please assist me with this? 

    I see that it shows two different types: 

    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine

    Can this possibly be the problem?  If so, how do I correct this? 

    Thank you

    Marty



    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {CF130683-E66B-4D41-9D98-37739592F5EC}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CF130683-E66B-4D41-9D98-37739592F5EC}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3801451497-3303494113-1391075951</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.2A    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080222000000.000000+000</Date></BIOS><HWID>28303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>B0551C08DD8CF10</Val><Hash>q6E7ZFwMlRUCf211vslJuq7hPFQ=</Hash><Pid>89446-904-0585325-65304</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6001.0000-1602008
    Installation ID: 004956947131256832937793798235040862030353304456378373
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEAeqgM/75ddhu84yC+gASIzAaYmGAgl0Qs8vSm1fInqP2sVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   NVIDIA  MCP67-M
      SRAT   AMD     HAMMER 
      HPET   PTLTD   HPETTBL
      BOOT   PTLTD   $SBFTBL$
      MCFG   PTLTD     MCFG 
      TCPA   Phoeni  x     
      SSDT   PTLTD   POWERNOW
      SLIC   HPQOEM  SLIC-MPC


     

    Wednesday, February 18, 2009 6:25 AM

Answers

  • Good Morning Martym70,


    Thank you for posting with us in the Office Genuine Advantage Forum.  Office programs  normally do not come standard on computers but are offered for an additional cost. Computer Manufacturers will often include a Trial version of Office, which allows you to use it for a limited number of uses after which, it will ask for a valid Office Product Key.  Please uninstall Office Home and Student 2007 and restart your computer. Next try and download the same template which previously present you with what you previously experienced. Let us know if this resolves your problem.



    Take care Martym70


    Stephen

    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, February 18, 2009 5:48 PM
    Wednesday, February 18, 2009 5:43 PM

All replies

  • Martym70,

    You mentioned "I have MS Office 2007 student applications media installed."  I take this to mean that you are a student at a University or equivalent school and have received Microsoft Office 2007 Professional Plus from your University/school and installed it on your HP Pavilion laptop, which originally may have had a trial installation of Office 2007 Home and Student.

    As you noted your computer now has both Office 2007 Pro Plus and Office 2007 Home and Student installed.

    If the above assumptions are correct, simply uninstalling Office 2007 Home and Student, restarting the computer, and revalidating at www.microsoft.com/genuine should take care of the problem.

    Post back to let us know if that worked for you.  :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, February 18, 2009 2:31 PM
  • Dan,

    Thank you for your response!  It worked.  All is working fine now. 

    Again, thank you!

    Marty
    Wednesday, February 18, 2009 2:51 PM
  • Good Morning Martym70,


    Thank you for posting with us in the Office Genuine Advantage Forum.  Office programs  normally do not come standard on computers but are offered for an additional cost. Computer Manufacturers will often include a Trial version of Office, which allows you to use it for a limited number of uses after which, it will ask for a valid Office Product Key.  Please uninstall Office Home and Student 2007 and restart your computer. Next try and download the same template which previously present you with what you previously experienced. Let us know if this resolves your problem.



    Take care Martym70


    Stephen

    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, February 18, 2009 5:48 PM
    Wednesday, February 18, 2009 5:43 PM