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CRM 2011 on-premise: Font changes during mail merge to the sent mail RRS feed

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    hello forum

    does anybody know the problem that the font is changing during the mail merge process. so if i have an italic text in word, the mail sent has standard font. italic was deleted during the send process...

    thanks for inputs!

    Friday, July 26, 2013 6:53 AM

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    Thanks Paul! The mail is just in preview wrong - it arrives correctly. Seems to be an Outlook problem...
    • Marked as answer by CRMBE Monday, August 5, 2013 9:38 AM
    Monday, July 29, 2013 8:13 PM

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    Hi, I just tried to reproduce this using Office 2013 and CRM 2011 outlook client on rollup 14, but my italics were kept in tact after sending the e-mail.

    Can you check that you are using the latest Outlook Client rollup?

    Paul

    If my response helped you find your answer please show your thanks by taking the time to "Mark As Answer" and "Vote As Helpful".

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    Monday, July 29, 2013 7:43 PM
  • Question
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    Thanks Paul! The mail is just in preview wrong - it arrives correctly. Seems to be an Outlook problem...
    • Marked as answer by CRMBE Monday, August 5, 2013 9:38 AM
    Monday, July 29, 2013 8:13 PM