Sign in

Microsoft.com

Microsoft

Remove From My Forums

OneCare Installation could not complete ErrorID:001980070643

Question
0

Sign in to vote

I am trying to install the LiveCare beta 2.0 on a Vista x64 machine. I am a subscriber to 1.5 who was marooned when I moved to x64 (grrr).

When I try to install everything appears to go smoothly until the end where I receive a message indicating "OneCare Installation could not complete", One or more components of WLOC did not install...

ErrorID:001980070643

I've searched on the error ID without success. Any ideas?

I tried using Kapersky but it was pretty crude. I liked the service before and am shocked that this program is the only issue I have had moving to Vista x64.

Tuesday, November 13, 2007 6:19 PM

Answers

0

Sign in to vote

0019 means that the firewall can't install. See this KB article for help on this - http://support.microsoft.com/kb/930159

And if that doesn't help, contact support -

http://help.live.com/help.aspx?project=onecarev2 -use the "Get More Help" link in the lower right of the page to contact support via email.

By the way, if you hold off a little longer, you won't need to uninstall and reinstall when 2.0 is released.

-steve

Tuesday, November 13, 2007 8:23 PM

Moderator