Hi Yasmin,
Thanks for visiting our forum. Then here we mainly focus on general issues about Outlook desktop client. Since your query is related to hotmail account, it is suggested to post a new thread to the dedicated forum for Outlook.com for better response:
https://answers.microsoft.com/en-us/outlook_com/forum
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Yuki Sun
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