Bonus Pck eligibility failed and diagnostics program doesn't display info RRS feed

  • Question


    see subject aboe.  I just purchased a home pc with Vista Home Premium.
    Tuesday, November 6, 2007 2:10 AM


  • Dear meh7777,

    Please run the diagnostics program available here. Once the program runs, you will see a button labeled "Copy". Clicking this button will copy the diagnostic information to the clipboard and you will be able to "paste" the information into a reply.


    Once we review the diagnostic information, we will be able to determine why our tool deemed your machine ineligible.


    Please let me know if you have additional questions or comments.


    Thank you,



    Tuesday, November 6, 2007 7:44 PM