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    How can we get better support for our dynamics CRM? Currently all of our support is done through support requests which is a very time consuming process and most often doesnt even end up solving the issue. Are there paid options to get some consultancy on how to use and customize dynamics CRM?
    Friday, July 22, 2016 10:17 AM

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    Hi Anton,

    You can get in touch with Inogic. They are expert in Microsoft Dynamics CRM that provides customization for all kinds of complex modules. 

    Thanks,

    Sam

    Inogic | Blog | news@inogic.com

    If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful"

    Tuesday, July 26, 2016 10:41 AM
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    Microsoft has the specific SLA based on the service you take from them.

    If you are taking premier support from Microsoft, they have very specific and defined SLA timelines.

    Regards,

    Hardik Upadhyay

    Tuesday, July 26, 2016 3:02 PM
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    You may need to expand your question a little before anyone can answer.<o:p></o:p>

    Your first question "How can we get better support for our Dynamics CRM?":<o:p></o:p>

                * I presume from this you have dynamics CRM either online or on-premise, was this installed by a company/consultancy? Your IT department?<o:p></o:p>

                * Do you have any SLA's in place with whomever installed it?<o:p></o:p>

                * What questions are being raised, are they process based or issues with the system?<o:p></o:p>

    Your second question "Currently all of our support is done through support requests which is a very time consuming process and most often doesnt even end up solving the issue. Are there paid options to get some consultancy on how to use and customize dynamics CRM?" :<o:p></o:p>

                * Who are you submitting the support request to? IT department, third party company?<o:p></o:p>

                * What requests are you submitting, change requests? errors? process issues?<o:p></o:p>

    As you can hopefully see it's difficult to answer without more detailed info.<o:p></o:p>

    <o:p> </o:p>

    <o:p> </o:p>

    Matt<o:p></o:p>


    Wednesday, July 27, 2016 10:35 AM