You may need to expand your question a little before anyone can answer.<o:p></o:p>
Your first question "How can we get better support for our Dynamics CRM?":<o:p></o:p>
* I presume from this you have dynamics CRM either online or on-premise, was this installed by a company/consultancy? Your IT department?<o:p></o:p>
* Do you have any SLA's in place with whomever installed it?<o:p></o:p>
* What questions are being raised, are they process based or issues with the system?<o:p></o:p>
Your second question "Currently all of our support is done through support requests which is a very time consuming process and most often doesnt even end up
solving the issue. Are there paid options to get some consultancy on how to use and customize dynamics CRM?" :<o:p></o:p>
* Who are you submitting the support request to? IT department, third party company?<o:p></o:p>
* What requests are you submitting, change requests? errors? process issues?<o:p></o:p>
As you can hopefully see it's difficult to answer without more detailed info.<o:p></o:p>
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Matt<o:p></o:p>