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Windows XP OEM Dell installed, license suddenly invalid after 4 years RRS feed

  • Question

  • Another staff member and myself came in to the office this morning to find a message on our computers that Microsoft Essentials (security software) would stop working after 30 days because Windows Genuine Advantage is saying we are not using a licensed product.  It gave a link to install a plug-in installer (WGAPluginInstall) which failed to install.  Is this somehow tied to a Firefox issue?  My computer is over 4 years old with a Dell OEM software and the other staff member has a new Dell OEM computer which is 3 DAYS old.  Odd that we are both getting the error message at the same time.
    Thursday, March 31, 2011 1:58 PM

Answers

  • "cpulliam" wrote in message news:5b3b4543-fc29-4c99-bd9f-e355a684db46...

    This is off my 4 year old Dell that had OEM software

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom


    Your installation is showing as being valid and genuine at the time of the report - is the notification still showing?
    If so, then try manual validation at www.microsoft.com/genuine/validate and see what it has to say - if it fails you should be offered the Diagnostics page, so take that and follow the advice there, then attempt validation again.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 1, 2011 7:37 PM
    Moderator

All replies

  • "cpulliam" wrote in message news:3d763bd7-7b98-4631-8f40-239659ab7d1c...
    Another staff member and myself came in to the office this morning to find a message on our computers that Microsoft Essentials (security software) would stop working after 30 days because Windows Genuine Advantage is saying we are not using a licensed product.  It gave a link to install a plug-in installer (WGAPluginInstall) which failed to install.  Is this somehow tied to a Firefox issue?  My computer is over 4 years old with a Dell OEM software and the other staff member has a new Dell OEM computer which is 3 DAYS old.  Odd that we are both getting the error message at the same time.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, March 31, 2011 2:30 PM
    Moderator
  • This is off my 4 year old Dell that had OEM software

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {D44B51B4-315C-4DEC-A28C-A285E60C18F6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: Registered, 1.5.526.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-1f7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox 4.0 Beta 12\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D44B51B4-315C-4DEC-A28C-A285E60C18F6}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>76477-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2912460619-3569160740-2465648730</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXG051                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20060210000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>EAB7306701845E6C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell XPS 600</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.5.540.0"/><File Name="WgaLogon.dll" Version="1.5.540.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2E662D24C4F1FEE</Val><Hash>gA9/gNJPtnvX6miucX1geKiYfGU=</Hash><Pid>54186-640-1269674-17978</Pid><PidType>14</PidType></Product><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>663AE134E709F14</Val><Hash>z3QnSU6GbB0gluUWoUeRoT3WRpQ=</Hash><Pid>81606-906-1799171-64795</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B112:Dell Inc|1B112:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A


    Friday, April 1, 2011 7:28 PM
  • "cpulliam" wrote in message news:5b3b4543-fc29-4c99-bd9f-e355a684db46...

    This is off my 4 year old Dell that had OEM software

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom


    Your installation is showing as being valid and genuine at the time of the report - is the notification still showing?
    If so, then try manual validation at www.microsoft.com/genuine/validate and see what it has to say - if it fails you should be offered the Diagnostics page, so take that and follow the advice there, then attempt validation again.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 1, 2011 7:37 PM
    Moderator