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This copy of Windows is not Genuine - Vista Home Premium RRS feed

  • Question

  • Hi there! I saw many posts on this issue. But I understand that a diagnostic is needed in order to pinpoint the problem. My Vista was just fine, one day it started giving me activation messages etc, while the license it has was activated previously using the original license sticker of Microsoft at the bottom of my Toshiba Satellite laptop. I'd like some assistance as to getting my windows validated, as I can't update anything and I always like my stuff nicely updated. See my diagnostic below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {585EE048-8FB2-4AC6-AC35-BC65423EEA56}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\dvct\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{585EE048-8FB2-4AC6-AC35-BC65423EEA56}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3547136904-504284844-2397835911</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite U405</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.80   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080313000000.000000+000</Date></BIOS><HWID>73333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SA Western Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>14E7C0366016EBA</Val><Hash>w9dshQ+XQxgXEVtlr9VOMHNT30c=</Hash><Pid>81608-861-6943913-65581</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEAAwABAAMAAgABAAAAAwABAAEAeqiSB4x7YuyggEaDshxk3ILPznCmsPL01kz+JRYwrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   TOSQCI  TOSQCI00
      HPET   TOSQCI  TOSQCI00
      BOOT   PTLTD   $SBFTBL$
      MCFG   TOSQCI  TOSQCI00
      SLIC   TOSQCI  TOSQCI00
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci


    Thanks in advance! 

    Wednesday, August 11, 2010 4:16 PM

Answers

  • Hello DeanneT,

      The lack of data under the Licensing Data section of the Diagnostic Report suggests that Vista's Licensing Store may be corrupt or it's data is 'messed up' in some way. Please try the below steps to recreate the Store.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Please use the product key on the sticker on the side or bottom of the PC (note: some laptops have the sticker in the battery compartment) and use the Activate by Phone method.

    Thank you, 


    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, August 11, 2010 7:05 PM
    • Marked as answer by Darin Smith MS Wednesday, August 11, 2010 7:05 PM
    Wednesday, August 11, 2010 7:05 PM

All replies

  • Hello DeanneT,

      The lack of data under the Licensing Data section of the Diagnostic Report suggests that Vista's Licensing Store may be corrupt or it's data is 'messed up' in some way. Please try the below steps to recreate the Store.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Please use the product key on the sticker on the side or bottom of the PC (note: some laptops have the sticker in the battery compartment) and use the Activate by Phone method.

    Thank you, 


    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, August 11, 2010 7:05 PM
    • Marked as answer by Darin Smith MS Wednesday, August 11, 2010 7:05 PM
    Wednesday, August 11, 2010 7:05 PM
  • Darin,

    Thanks a million - I'm now goint to restart it twice to see. I'll let you know in a few minutes when I'm back up...

    ;-)

    Deanne

    Wednesday, August 11, 2010 7:33 PM
  • Darin,

    God Bless! You helped me! I got through yesterday - excellent! I'll make sure to visit this forum more often as I've never been helped so quickly.

    Thanks again,

     

    Deanne

    Friday, August 13, 2010 1:51 PM