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Windows genuine advantage message on old Windows XP computer

Question
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Hi, just wanted to know why, with a computer born in 2004 that has run Windows XP its entire life and has been regularly updated, including sp3, I get a message just today that Windows has been significantly changed and needs to be validated, like it's fake or something. I know this computer came with a genuine Windows disc, but who knows where that is right now? When I go to download the validation tool, I can't connect to the internet and the process fails, but when I finally call in the numbers that the tool takes off the machine, I get a response that my software is valid and a whole new set of numbers to type in. Plus, when I try to roll my computer back to an earlier date, the farthest back I can go is January 3. What's going on with Microsoft, anyway, where after 8 years Windows Genuine Advantage thinks I'm using illegitimate software? And what has happened to System Restore?Saturday, January 8, 2011 4:26 AM
Answers
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Windows will sometimes ask to be reactivated when hardware is added, replaced or removed. It cam also occur if a hardware driver is installed that changes the Hardware ID of the hardware it controls. this is a normal thing and should only take a minute or so to complete.
If you have already reactivated, go to http://www.microsoft.com/genuine/validate once validation is complete, the issue should be resolved.
Darin MS- Proposed as answer by Darin Smith MS Wednesday, January 12, 2011 12:35 AM
- Marked as answer by 8carpileup Thursday, January 13, 2011 3:08 AM
Wednesday, January 12, 2011 12:35 AM
All replies
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To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.
Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.
Thank you!
Carey FrischSaturday, January 8, 2011 5:18 AMModerator -
Here's what I get. Why would I get validation messages after so many years? Why would I suddenly have to call in to activate software I've had for ages? I'd like to prevent this in the future, if possible.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-KCP4H-XKKY2-7C7PY
Windows Product Key Hash: zuOTYcq5Wq0zNR8Wcy63LN6mke4=
Windows Product ID: 76477-OEM-2159864-12756
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.3.0.hom
ID: {27CDA86F-CC8C-4FD1-BBCF-F3E81CC1407D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A
Version: N/AWindows XP Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.17.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office XP Standard for Students and Teachers - 100 Genuine
Microsoft Office Publisher 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-230-1_3E121E02-523-80004005_3E121E02-288-80004005_3E121E02-523-80004005_3E121E02-288-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{27CDA86F-CC8C-4FD1-BBCF-F3E81CC1407D}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7C7PY</PKey><PID>76477-OEM-2159864-12756</PID><PIDType>3</PIDType><SID>S-1-5-21-854245398-220523388-839522115</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D925XCV_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CV92510A.86A.0338.2004.1012.1817</Version><SMBIOSVersion major="2" minor="3"/><Date>20041012000000.000000+000</Date></BIOS><HWID>94CF02680184E073</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.17.0"/><File Name="WgaLogon.dll" Version="1.7.17.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>6E49A71D5E2D3C8</Val><Hash>uhQ05oTtHrYj5nJifNTpNVfLaQU=</Hash><Pid>55866-720-4643567-17920</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>A7885225078AF0E</Val><Hash>QAWQVTo9dORTEHgaoinn2AIqvq8=</Hash><Pid>81613-903-3100287-62654</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="19" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Licensing Data-->
N/AWindows Activation Technologies-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1B921:GENUINE C&C INC
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005OEM Activation 2.0 Data-->
N/ASaturday, January 8, 2011 5:59 AM -
Windows will sometimes ask to be reactivated when hardware is added, replaced or removed. It cam also occur if a hardware driver is installed that changes the Hardware ID of the hardware it controls. this is a normal thing and should only take a minute or so to complete.
If you have already reactivated, go to http://www.microsoft.com/genuine/validate once validation is complete, the issue should be resolved.
Darin MS- Proposed as answer by Darin Smith MS Wednesday, January 12, 2011 12:35 AM
- Marked as answer by 8carpileup Thursday, January 13, 2011 3:08 AM
Wednesday, January 12, 2011 12:35 AM