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Windows 7 update problems RRS feed

  • Question

  • I am having problems installing Windows updates. I have two that keep trying to install when shutting down the computer. I also have 10 others that I am assuming are waiting for the first two to install. Now I am getting a message stating that my copy of Windows is not genuine. I think I may have corrupt windows files, and I am not sure how to resolve this.
    Sunday, May 20, 2012 6:00 PM

Answers

  • "kwalkerjr" wrote in message news:2cea7a99-55ce-4b40-93ba-a35196bd59bd...

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

     

    C:\Windows\system32>

    All those results look normal.
     
    I don't think that we're going to be able to solve this problem in a forum context - I would recommend that you contact MS WGA support for assistance, as they may be able to avoid a repair or clean install of the system and still fix the problem.
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by kwalkerjr Tuesday, May 22, 2012 7:52 PM
    Tuesday, May 22, 2012 5:05 PM
    Moderator

All replies

  • To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.
    Once you run the tool, click on the
    Continue button, then click on the Copy button and paste the report into your post.


    Carey Frisch

    Sunday, May 20, 2012 6:23 PM
    Moderator
  • "kwalkerjr" wrote in message news:3d9734f0-526c-433a-96f1-9484caf3b645...
    I am having problems installing Windows updates. I have two that keep trying to install when shutting down the computer. I also have 10 others that I am assuming are waiting for the first two to install. Now I am getting a message stating that my copy of Windows is not genuine. I think I may have corrupt windows files, and I am not sure how to resolve this.
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
     
    I would start with a malware scan -
    Please download and install Malwarebytes Anti-malware www.malwarebytes.org and update it, and run a full scan (DO NOT enable the Real-Time protection option!) in your main account, and Quick scans in any other user accounts.
    Delete everything it finds

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 20, 2012 6:26 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KJJB7-K88J2-FXVP3
    Windows Product Key Hash: zvP4imci47i4h+wzRRnTsE2H7y4=
    Windows Product ID: 00371-153-8025321-85353
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {AA4FFFDF-590B-4941-93B2-95E38E2E4D90}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AA4FFFDF-590B-4941-93B2-95E38E2E4D90}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FXVP3</PKey><PID>00371-153-8025321-85353</PID><PIDType>5</PIDType><SID>S-1-5-21-4250247944-3684196188-4081669398</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 545</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="5"/><Date>20090409000000.000000+000</Date></BIOS><HWID>8E533D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>1B9E472107CAF7A</Val><Hash>NY1lY8WleTA3X2J5yrRNc52auEM=</Hash><Pid>81608-957-2647351-65756</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-153-802532-01-1033-7600.0000-0482011
    Installation ID: 001424990305158213759593967781862665675934772943959252
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FXVP3
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 5/20/2012 9:39:34 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000002000
    Event Time Stamp: 5:18:2012 13:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln1WLbDbZP4s4Ij9jmiAg9aWGuweGB6RTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm

    Monday, May 21, 2012 1:39 AM
  • I originally had Windows Vista Home Premium 64 bit, I upgraded to Windows 7 Home Premium 64 bit, then upgraded to Windows 7 Profesisonal 64 bit. I posted the diagnostic tool results above.
    Monday, May 21, 2012 1:41 AM
  • "kwalkerjr" wrote in message news:b00b5906-0900-4cf3-bffc-8ae97985fbc9...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KJJB7-K88J2-FXVP3
    Windows Product Key Hash: zvP4imci47i4h+wzRRnTsE2H7y4=
    Windows Product ID: 00371-153-8025321-85353
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000002000
    Event Time Stamp: 5:18:2012 13:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

     

     
     
    Your problem is the 'Tampered' file highlighted above.
    Please run a full CHKDSK and SFC scan....

    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.

    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

    The chkdsk will take a few hours depending on the size
    of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally
    (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found

    Select Run as Administrator - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Post an MGADiag report with details of any error messages encountered.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 21, 2012 8:25 AM
    Moderator
  • Thank you for the reply, I have tried both items, the SFC said there were corrupt files but could not fix them. The MGADiag report is below.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KJJB7-K88J2-FXVP3
    Windows Product Key Hash: zvP4imci47i4h+wzRRnTsE2H7y4=
    Windows Product ID: 00371-153-8025321-85353
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {AA4FFFDF-590B-4941-93B2-95E38E2E4D90}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AA4FFFDF-590B-4941-93B2-95E38E2E4D90}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FXVP3</PKey><PID>00371-153-8025321-85353</PID><PIDType>5</PIDType><SID>S-1-5-21-4250247944-3684196188-4081669398</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 545</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="5"/><Date>20090409000000.000000+000</Date></BIOS><HWID>8E533D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>1B9E472107CAF7A</Val><Hash>NY1lY8WleTA3X2J5yrRNc52auEM=</Hash><Pid>81608-957-2647351-65756</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-153-802532-01-1033-7600.0000-0482011
    Installation ID: 001424990305158213759593967781862665675934772943959252
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FXVP3
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 5/21/2012 9:37:48 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000002000
    Event Time Stamp: 5:18:2012 13:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln1WLbDbZP4s4Ij9jmiAg9aWGuweGB6RTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm

    Monday, May 21, 2012 1:44 PM
  • "kwalkerjr" wrote in message news:7c93ff4b-fe5f-492f-81bf-088e5ffd4aba...

    Thank you for the reply, I have tried both items, the SFC said there were corrupt files but could not fix them. The MGADiag report is below.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KJJB7-K88J2-FXVP3
    Windows Product Key Hash: zvP4imci47i4h+wzRRnTsE2H7y4=
    Windows Product ID: 00371-153-8025321-85353
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000002000
    Event Time Stamp: 5:18:2012 13:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

     

     

     
     
     
    Yes, the report hasn't changed :(
    Please run the following commands in an elevated command prompt window
     
    DIR C:\Windows\sppcomapi.* /s
    SFC /SCANFILE=C:\Windows\System32\sppcomapi.dll
    ICACLS C:\Windows\System32\sppcomapi.dll
     
    copy and paste the results in your response.
    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 21, 2012 5:03 PM
    Moderator
  • Here is the response

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR C:\Windows\sppcomapi.* /s
     Volume in drive C is OS
     Volume Serial Number is EE91-5D4F

     Directory of C:\Windows\System32

    11/20/2010  09:27 AM           232,448 sppcomapi.dll
                   1 File(s)        232,448 bytes

     Directory of C:\Windows\System32\en-US

    07/13/2009  10:29 PM             6,656 sppcomapi.dll.mui
                   1 File(s)          6,656 bytes

     Directory of C:\Windows\SysWOW64

    11/20/2010  08:21 AM           193,536 sppcomapi.dll
                   1 File(s)        193,536 bytes

     Directory of C:\Windows\SysWOW64\en-US

    07/13/2009  10:03 PM             6,656 sppcomapi.dll.mui
                   1 File(s)          6,656 bytes

     Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..ty-spp-ux.resources_3
    1bf3856ad364e35_6.1.7600.16385_en-us_54dae2e5153375ce

    07/13/2009  10:29 PM             6,656 sppcomapi.dll.mui
                   1 File(s)          6,656 bytes

     Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-ux_31bf3856
    ad364e35_6.1.7600.16385_none_b7b69062b883381f

    07/13/2009  09:41 PM           231,936 sppcomapi.dll
                   1 File(s)        231,936 bytes

     Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-ux_31bf3856
    ad364e35_6.1.7601.17514_none_b9e7a42ab571bbb9

    11/20/2010  09:27 AM           232,448 sppcomapi.dll
                   1 File(s)        232,448 bytes

     Directory of C:\Windows\winsxs\wow64_microsoft-windows-s..ty-spp-ux.resources_3
    1bf3856ad364e35_6.1.7600.16385_en-us_5f2f8d37499437c9

    07/13/2009  10:03 PM             6,656 sppcomapi.dll.mui
                   1 File(s)          6,656 bytes

     Directory of C:\Windows\winsxs\wow64_microsoft-windows-security-spp-ux_31bf3856
    ad364e35_6.1.7600.16385_none_c20b3ab4ece3fa1a

    07/13/2009  09:16 PM           193,024 sppcomapi.dll
                   1 File(s)        193,024 bytes

     Directory of C:\Windows\winsxs\wow64_microsoft-windows-security-spp-ux_31bf3856
    ad364e35_6.1.7601.17514_none_c43c4e7ce9d27db4

    11/20/2010  08:21 AM           193,536 sppcomapi.dll
                   1 File(s)        193,536 bytes

         Total Files Listed:
                  10 File(s)      1,303,552 bytes
                   0 Dir(s)  656,076,541,952 bytes free

    C:\Windows\system32>SFC /SCANFILE=C:\Windows\System32\sppcomapi.dll


    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>ICACLS C:\Windows\System32\sppcomapi.dll
    C:\Windows\System32\sppcomapi.dll NT SERVICE\TrustedInstaller:(F)
                                      BUILTIN\Administrators:(RX)
                                      NT AUTHORITY\SYSTEM:(RX)
                                      BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>
    C:\Windows\system32>

    Monday, May 21, 2012 5:10 PM
  • "kwalkerjr" wrote in message news:ee27c1fe-9684-46de-8ec2-be8da4f91414...

    Here is the response

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR C:\Windows\sppcomapi.* /s
    Volume in drive C is OS
    Volume Serial Number is EE91-5D4F


    C:\Windows\system32>

    That all looks OK.
    we'll have to delve into the registry....
    run the following commands, and post the results.
     
    REG QUERY HKLM\SOFTWARE\Classes\AppID\sppcomapi.dll
    REG QUERY HKLM\SOFTWARE\Classes\SppComApi.ElevationConfig
    REG QUERY HKLM\SOFTWARE\Classes\SppComApi.ElevationConfig.1
    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{B0C2A63F-AFF8-40E3-B42D-8A542DC909EC}
    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\AppID\sppcomapi.dll
    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\AppID\sppcomapi.dll
    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{B0C2A63F-AFF8-40E3-B42D-8A542DC909EC}
     
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 22, 2012 9:19 AM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\AppID\sppcomapi.dll

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\sppcomapi.dll
        AppID    REG_SZ    {6D9A7A40-DDCA-414E-B48E-DFB032C03C1B}


    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\SppComApi.ElevationConfig

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SppComApi.ElevationConfig
        (Default)    REG_SZ    ElevationConfig Class

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SppComApi.ElevationConfig\CLSID
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SppComApi.ElevationConfig\CurVer

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\SppComApi.ElevationConfig.1

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SppComApi.ElevationConfig.1
        (Default)    REG_SZ    ElevationConfig Class

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SppComApi.ElevationConfig.1\CLSID

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{B0C2A63
    F-AFF8-40E3-B42D-8A542DC909EC}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{B0C2A63F-AFF8-40E3-B42D
    -8A542DC909EC}\1.0

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\AppID\sppcomapi.
    dll

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\sppcomapi.dll
        AppID    REG_SZ    {6D9A7A40-DDCA-414E-B48E-DFB032C03C1B}


    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\AppID\sppcomapi.
    dll

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\AppID\sppcomapi.dll
        AppID    REG_SZ    {6D9A7A40-DDCA-414E-B48E-DFB032C03C1B}


    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{B0C2A63
    F-AFF8-40E3-B42D-8A542DC909EC}

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{B0C2A63F-AFF8-40E3-B42D
    -8A542DC909EC}\1.0

    C:\Windows\system32>

    Tuesday, May 22, 2012 1:52 PM
  • "kwalkerjr" wrote in message news:2cea7a99-55ce-4b40-93ba-a35196bd59bd...

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

     

    C:\Windows\system32>

    All those results look normal.
     
    I don't think that we're going to be able to solve this problem in a forum context - I would recommend that you contact MS WGA support for assistance, as they may be able to avoid a repair or clean install of the system and still fix the problem.
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by kwalkerjr Tuesday, May 22, 2012 7:52 PM
    Tuesday, May 22, 2012 5:05 PM
    Moderator
  • Thank you for your help, I will contact the support and report back the status.
    Tuesday, May 22, 2012 7:52 PM
  • "kwalkerjr" wrote in message news:a09ec1bf-8703-4095-ba27-f09fae38cc14...
    Thank you for your help, I will contact the support and report back the status.
     
    Good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 22, 2012 9:13 PM
    Moderator