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Dell OEM Window 7 install suddenly became "not genuine." RRS feed

  • Question

  • Hi,

    The other month I finally got around to upgrading my laptop from Vista to Win7 using the associated Dell disc I had recieved soon after buying the laptop. It's all worked hunky-dory until yesterday when, after spending all day at work using the computer fine, I get home, turn it back on and I have WGA flashing angrilly in my face telling me my product key is no longer valid and that I need to get a "genuine" copy of windows immediately.

    This, to me, seems incredibly strange given that the disc was sent straight from Dell, has an automatic product key association and as I said has worked fine for months already, passing every single WGA check and test up until yesterday. It's as genuine as an OEM disc gets. As it's an OEM disc which was sent seperately (the Dell laptop came pre-installed with Vista) I only have the COA & physical copy of the product key for Vista, which makes trying to type the product key for Win7 in again a bit of an impossibility.

    Literally NOTHING changed between packing up at work yesterday and getting home half an hour later. No new software was installed, no driver updates and most definitely no hardware changes. The last thing to change was a few security updates were pulled down through automatic Windows Update the previous night, which surely shouldn't be the cause should it?

    This has left me in quite a sticky position as the WGA notifications are far from unobtrussive and it's seemingly had a major impact on the laptop's performance. Any help to get this issue resolved as quickly as possible would be greatly appreciated as I need this computer to work on so having it crippled like this is losing me money.

    Here's the MGADiag results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {44A1199E-6513-49EF-A896-7583409BAF9C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{44A1199E-6513-49EF-A896-7583409BAF9C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-4036533916-919616040-3440537089</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1700                     </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20080203000000.000000+000</Date></BIOS><HWID>81BA3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-2057-7600.0000-1852010
    Installation ID: 007124031493296731501962032632137230789934649024061240
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 04/08/2010 11:54:29

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:8:2010 02:53
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PgAAAAIABwABAAEAAQABAAAAAwABAAEAeqhWvg3cehBY+VrMJCB+1QYMRoN4Z1iIbkON7ywxUABytnL2Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08   
      FACP            DELL          M08   
      HPET            DELL          M08   
      BOOT            DELL          M08   
      MCFG            DELL          M08   
      SLIC            DELL          M08   
      SSDT            PmRef        CpuPm
    --------------------

    Ediit: A bit of further information: bringing up slui 4.exe it tells me "The Windows 7 Professional product key you typed is invalid for activation." As I mentioned before, it was a keyless installation & activation and the product key was previously deemed valid and genuine whenever I've installed or downloaded MS software which requires a WGA check.

    The options it gives are: "Buy a new product key", "Type a different product key" and "Contact Microsoft to help resolve this problem."

    If I go to type a different product key and leave it blank, clicking ok to "do you want to try your current product key?" it then gives error code  0xC004E003 and said "The Software Licensing Service reported that license evaluation failed."

    Again, any help would be greatly appreciated!

     

    Wednesday, August 4, 2010 11:24 AM

Answers

  • Just a little background so you can better understand the issue at play here.

      When a computer comes with Windows Pre-installed on a computer from a Large Manufacturer (Dell, HP , so on) they use a specal kind of Product Key.  The key is called a OEM SLP key. When the key was entered into Windows (at the factory) Windows see the specal key and then looks at the Bios of that computer for a OEM Bios Flag. If the proper Flag is present, Windows will Self-Activate (I.e. it activates without connecting to Microsoft's Activation servers)

      Now, each OEM SLP key and OEM Bios Flag combination is Manufacturer and Windows version specific.  This means each Manufacturer has it's own sets of OEM SLP/Bios Flags and each OEM SLP/Bios Flag pair is only good for one type of Windows. 

      What this means is that your Dell computer originally came with Vista, so, from the factory, it had the Dell OEM SLP/Bios Flag for Vista. 

      Later you installed the Dell copy of Windows 7 which contained the Dell OEM SLP key for Windows 7 Professional. However, the computer still has the OEM Bios Flag for Vista. The OEM SLP key and OEM Bios Flag do not match so Windows fails to self-activate.

     At this point, for your Windows 7 to work, one of two things needs to happen.

    a) You get a Bios your model of PC that includes the Dell OEM Bios Flag for Windows 7 Professional, so that Windows can match up the OEM SLP Key with the proper OEM Bios Flag that enables it to Self-Activate. The only place to obtain this Bios would be thru Dell. 

    or

    b) You can change out the OEM SLP key with the Windows 7 Professional COA SLP key from the Certificate of Authenticity that came with the Windows 7 upgrade disk, from Dell. A COA SLP key is Always included with an OEM SLP key. This is a backup key just in case the OEM SLP/Bios Flag connection fails for some reason. You just us the Chage Product key function in Windows 7 to enter in the COA SLP key. The COA SLP key must be Activated manually using the Activate by Phone method. (Note: If Dell did not include a Certificate of Authenticity with the Windows 7 upgrade disk, then you do not have a Licensed copy of Windows 7 and would need to contact Dell for the Certificate of Authenticity.)

     

    Thank you,

     


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, August 4, 2010 6:47 PM
    Wednesday, August 4, 2010 6:39 PM

All replies

  • Please download and install the newer  Dell Vostro 1700 System BIOS Version A07 update.  Then visit  Genuine Microsoft Advantage and click on Validate Windows, then restart your computer.  Let us know if this procedure resolved your issue.  Thank you!
    Carey Frisch
    Wednesday, August 4, 2010 3:57 PM
    Moderator
  • Hi Carey,

    Thanks for the suggestion, I installed the bios update but unfortunately the Validate Windows check on the GMA site says it's failed, I'm still getting the "not genuine" message popping up when I log on and slui 4 still says the product key is invalid.

    Wednesday, August 4, 2010 5:40 PM
  • Please describe how you executed the upgrade from the installed Vista to W7.

    Did you do a clean installation of W7 or did you start the W7 upgrade from within Vista?

    Did you run the OTHER Dell disc before you ran the W7 upgrade disc?  http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=363609


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    Wednesday, August 4, 2010 5:54 PM
  • Hi Dan,

    The disc is a full installation disc, not an upgrade disc, so I did a clean install of W7 after a format. As I mentioned before, it had been working fine for a couple of months and had passed every Genuine Validation test it had recieved in that time, whether it be checks by Microsoft Security Essentials or online checks when I've downloaded software such as SDK's from Microsoft's site.

    That's the most frustrating thing about it. It just happened about 10 minutes after booting in the evening and the only system changes to happen were automatic windows updates but they were the previous night and hadn't affected it at all during the day.

    Wednesday, August 4, 2010 6:21 PM
  • Just a little background so you can better understand the issue at play here.

      When a computer comes with Windows Pre-installed on a computer from a Large Manufacturer (Dell, HP , so on) they use a specal kind of Product Key.  The key is called a OEM SLP key. When the key was entered into Windows (at the factory) Windows see the specal key and then looks at the Bios of that computer for a OEM Bios Flag. If the proper Flag is present, Windows will Self-Activate (I.e. it activates without connecting to Microsoft's Activation servers)

      Now, each OEM SLP key and OEM Bios Flag combination is Manufacturer and Windows version specific.  This means each Manufacturer has it's own sets of OEM SLP/Bios Flags and each OEM SLP/Bios Flag pair is only good for one type of Windows. 

      What this means is that your Dell computer originally came with Vista, so, from the factory, it had the Dell OEM SLP/Bios Flag for Vista. 

      Later you installed the Dell copy of Windows 7 which contained the Dell OEM SLP key for Windows 7 Professional. However, the computer still has the OEM Bios Flag for Vista. The OEM SLP key and OEM Bios Flag do not match so Windows fails to self-activate.

     At this point, for your Windows 7 to work, one of two things needs to happen.

    a) You get a Bios your model of PC that includes the Dell OEM Bios Flag for Windows 7 Professional, so that Windows can match up the OEM SLP Key with the proper OEM Bios Flag that enables it to Self-Activate. The only place to obtain this Bios would be thru Dell. 

    or

    b) You can change out the OEM SLP key with the Windows 7 Professional COA SLP key from the Certificate of Authenticity that came with the Windows 7 upgrade disk, from Dell. A COA SLP key is Always included with an OEM SLP key. This is a backup key just in case the OEM SLP/Bios Flag connection fails for some reason. You just us the Chage Product key function in Windows 7 to enter in the COA SLP key. The COA SLP key must be Activated manually using the Activate by Phone method. (Note: If Dell did not include a Certificate of Authenticity with the Windows 7 upgrade disk, then you do not have a Licensed copy of Windows 7 and would need to contact Dell for the Certificate of Authenticity.)

     

    Thank you,

     


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, August 4, 2010 6:47 PM
    Wednesday, August 4, 2010 6:39 PM
  • Did you obtain the Dell branded Windows 7 disc directly from Dell?  If not, how was it acquired?
    Carey Frisch
    Wednesday, August 4, 2010 8:35 PM
    Moderator
  • Hi Darin,

    Thanks for the explaination, I didn't realise version specific flags in the bios, I thought it was just vendor specific hence the confussion! That does make sense, though, as I got the laptop in a clearence sale not too long before W7 hit the market and the "we'll send you a W7 disc when it's released" deal wasn't advertised, it took a bit of negotiating with the salesman. I'll dig through the computer's paperwork down in the office and see if the COA was originaly sent with the disc, hopefully it just got misplaced when it arrived rather than just not arriving at all. If not then I'll get on to Dell about it.

    Thanks for your help and quick response everyone

    Thursday, August 5, 2010 10:27 AM
  • Darin,

    I have a problem that your answer to Alex has better helped me to understand.  I work in IT at a retirement community and we routinely upgrade the coporations computers every year os so in lots of about 20-25 systems, which we purchase from Dell. They are Windows 7 x64 based and it takes almost an entire day to install all the updates, the MS office suite and a few other items (Adobe reader, flash, etc..) before we deploy them, which is ridiculously time consuming. I have been trying to find an "imaging multilple deployment solution" that does not require a PHD in IT administration to pull off, but to no avail, for exactly the reasons you explained to Alex. Isn't there a simple way to re-insert the OEM SPL Key after cloning the drive from a reference computer, that wil match the BIOS Flag and make windows happy again? Any thoughts appreciated.


    k d
    • Edited by kurt1962 Friday, December 9, 2011 8:59 PM
    Friday, December 9, 2011 8:58 PM
  • This computer was built for Vista in 2008 before Windows 7 released to manufacturers (July of 2009).  The OEM SLP copy of Windows 7 you are using is for a later Dell which did ship with Windows 7.  The COA stickers on your computers no doubt have Vista product keys.  They will not activate Windows 7.  The OEM SLP product key is embedded in the software and requires a corresponding BIOS flag.  It sounds like the flags in your computers are for Vista so Windows 7 OEM SLP copies won't activate.

    Unless I am missing something (Darin can set me straight) your reference copy needs to be made from the copy of Vista that originally shipped with these computers or you need to restore Vista and then upgrade to Windows 7 and image that.  You should be able to build an image that includes the updates as well as the other software you mention.  I assume you are familiar with:

    http://technet.microsoft.com/en-us/library/ee956903(WS.10).aspx

    and the technet Windows 7 deployment forums at

    http://social.technet.microsoft.com/Forums/en-us/w7itproinstall/threads


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, December 9, 2011 9:28 PM
    Answerer
  • Try the WAIK - but don't even think about using the OEM_SLP Key, as that can only be used with appropriate BIOS SLIC tables, and refurb machines are likely to have older tables.

    http://www.google.co.uk/url?sa=t&rct=j&q=waik&source=web&cd=1&ved=0CCgQFjAA&url=http%3A%2F%2Fwww.microsoft.com%2Fdownload%2Fen%2Fdetails.aspx%3Fid%3D5753&ei=5H_iTsbNNM7f8QOf5rDsAw&usg=AFQjCNE5CU-ISt0WgJndDPONdEMqqE7QpQ

     

    You can also use the MS Refurb kit, I think...

     http://www.microsoft.com/oem/en/licensing/sblicensing/pages/refurbisher_programs.aspx

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 9, 2011 9:39 PM
    Moderator
  • The refurb programs like MAR (5000 or more units) and MRR (small refurbishers) are for resellers, the same as the System Builder program. 

    http://www.microsoft.com/oem/en/licensing/sblicensing/pages/refurbisher_programs.aspx

    But wouldn't he want to upgrade from Vista to 7 using VLKs?


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Friday, December 9, 2011 9:48 PM
    Answerer
  • "Cbarnhorst" wrote in message news:90876aca-ef57-4cc7-a0b8-9d152704b9df...

    The refurb programs like MAR (5000 or more units) and MRR (small refurbishers) are for resellers, the same as the System Builder program.

    http://www.microsoft.com/oem/en/licensing/sblicensing/pages/refurbisher_programs.aspx

    But wouldn't he want to upgrade from Vista to 7 using VLKs?


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
     
     
     
    Good point – I misread it as being older machines for the inmates, rather than the company :)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 9, 2011 9:57 PM
    Moderator