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"An unauthorized change was made to windows" I'm running vista. RRS feed

  • Question

  • Hi,  I'm using windows vista and I downloaded a few of your microsoft tools like system debuger and the symbols counter-part.  Everything was fine when I shut my computer off.  I started it back up and got the "An unauthorized change was made to windows" error.  I am unable to access anything when I log on exect for the "get more info online button" it affords me.  I saw a current thread and downloaded the advantage diagnostic tool and it says my license is invalide.  Is there anything you can help me with to fix this.  I dont know how long this will take for anyone to respond so I will check this thread again tommorow (since I can only get to this site on this computer now).

     

    Please help

    The info

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AE0221E3-0841-430C-9B4F-D9B043321B5C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: M:20080520114830442-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AE0221E3-0841-430C-9B4F-D9B043321B5C}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1275865347-2256866342-3629646777</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>MT6452                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>84.05   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061101000000.000000+000</Date></BIOS><HWID>D4323507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>83C987882455F12</Val><Hash>GUhWsXcbkOmlgRmCVeZKpjBTAp4=</Hash><Pid>81602-905-7976794-68360</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

     

    Tuesday, May 20, 2008 4:08 PM

Answers

  • Hello Christiane,

     

    Vista is in, what we call, a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). 

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

     

      Because there are No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is a In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow which by definition means it is incompatible with Vista.

     

      In addition to why a Tamper occurs, it's also important to understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

     

    Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to
    http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

     

        (year)  (month) (day) (time in 24format) (millisecond)
    M:2008       05         20          1148                      30442-

     

     


    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1) Login to Vista and select the option that launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Click on the “System Stability Chart” above the date 05/20

    6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 05/20/2008"

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 05/19/2008, 05/18/2008 and 05/17/2008

     

      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 05/20/2008, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues as well since it may fall outside of the 3 day time frame described above.

     

    Thank you,
    Darin Smith
    WGA Forum Manager
    Tuesday, May 20, 2008 9:58 PM

All replies

  • Hello Christiane,

     

    Vista is in, what we call, a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). 

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

     

      Because there are No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is a In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow which by definition means it is incompatible with Vista.

     

      In addition to why a Tamper occurs, it's also important to understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

     

    Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to
    http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

     

        (year)  (month) (day) (time in 24format) (millisecond)
    M:2008       05         20          1148                      30442-

     

     


    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1) Login to Vista and select the option that launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Click on the “System Stability Chart” above the date 05/20

    6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 05/20/2008"

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 05/19/2008, 05/18/2008 and 05/17/2008

     

      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 05/20/2008, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues as well since it may fall outside of the 3 day time frame described above.

     

    Thank you,
    Darin Smith
    WGA Forum Manager
    Tuesday, May 20, 2008 9:58 PM
  • Thanks Darin Smith that helped a lot and I saw the program that failed on 5/17/2008.  Here is the big question though.  How do I uninstall it?  I figured out how to open control pannel from the URL bar from the way you had me open performance monitor.  The only problem is that when control pannel opens I have no options and im stuck on adding anthything after the \control.exe\??????? to open add and remove programs.  Is there a way I can open system restore or something like that from the URL bar (if that will even help)?  I'd appreciate any kind of help you can offer.

     

    A damsel in (some serious) distress

    Christiane

     

    Wednesday, May 21, 2008 6:16 PM
  • Hi Christiane,

     

    Quoted from support doc: http://support.microsoft.com/kb/931699/

     

    To uninstall a program, follow these steps:

    a. Restart the computer.
    b. Press F8 before Windows Vista starts.
    c. Press ENTER to start Windows Vista in safe mode.
    d. Click Start, and then type appwiz.cpl in the Start Search box.
    e. Click appwiz.cpl in the Programs list.
    f. Click the name of the program that you want to uninstall, and then click Uninstall.
    g. Follow the directions on screen to uninstall the program.
    h. Restart the computer in normal mode.

     

     

    You can also access the System Restore controls from within Safe Mode, as well.

     

     

    Darin
    Wednesday, May 21, 2008 9:41 PM