locked
Copy of MS Office Not Genuine RRS feed

  • Question

  • The computer I am using was purchased new April 2009, I am now getting the message "This copy of MS Office is not genuine, in 6 days office application will be marked as not genuine".

    I ran the diagnostic tool, here's the results:

    <!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} -->

    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-7BCYH-FV3HT-JGD4F

    Windows Product Key Hash: hSTJhTuhiw/so5KQvrZSGnP42ak=

    Windows Product ID: 89576-OEM-7332141-00029

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010100.1.0.006

    ID: {27FA8534-4C95-4D7E-BDE8-5E8AC14E83CC}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Business

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.090805-0102

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office XP Professional - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{27FA8534-4C95-4D7E-BDE8-5E8AC14E83CC}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JGD4F</PKey><PID>89576-OEM-7332141-00029</PID><PIDType>2</PIDType><SID>S-1-5-21-2696758272-4091956078-3626654013</SID><SYSTEM><Manufacturer>ACER</Manufacturer><Model>Veriton M460</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R01-C1</Version><SMBIOSVersion major="2" minor="5"/><Date>20080716000000.000000+000</Date></BIOS><HWID>43333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54186-640-0000025-17205</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6001.18000

    Name: Windows(TM) Vista, Business edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89576-00146-321-400029-02-4105-6001.0000-0952009

    Installation ID: 265016304055826085252296432283315073099305742601685732

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: JGD4F

    License Status: Licensed

     

    HWID Data-->

    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJTSA6DHylJ2Nqp2SOQCqHip8vQenvbXrFYqhQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name     OEMID Value  OEMTableID Value

      APIC                         071608                        APIC1113

      FACP                                    071608                        FACP1113

      HPET                         071608                        OEMHPET

      MCFG                                   071608                        OEMMCFG

      SLIC                          ACRSYS                     ACRPRDCT

      OEMB                                   071608                        OEMB1113

      GSCI                         071608                        GMCHSCI

      SSDT                         DpgPmm                      CpuPm

     

     

     

    Can someone please decipher and tell me what I should do?

    Thanks.
    Sunday, October 18, 2009 8:12 PM

Answers

  • Hello memeka,

    Sometimes manufacturer recovery discs are a "nuclear option" in that they function in only one way, they "nuke" the contents of the hard disk drive and reimage it back to factory condition.

    Other times, you can selectively restore applications and drivers one by one.

    IF your Acer recovery discs are the kind that can selectively restore applications, and IF the computer came with a perpetually licensed copy of Office (as opposed to the very commonly installed trial editions), then you should be able to put a genuine Office back onto the computer using the recovery discs and the selective application restore feature.  But, both of those "IFs" have to be true.

    If you think that might be possible, it would be worth the time to visit the Acer user-to-user support pages to ask experienced Acer users how to get that done.

    The pages you are seeing regarding ordering copies of Office as part of the Genuine Office Offer are only viewable when you have nongenuine Office installed, so I cannot see them as you do.  However, this is what is written in the FAQ:

    "Office Genuine Advantage Kit: For those customers who have failed Office validation and do not qualify for, or choose not to take advantage of, the complimentary offer, Microsoft will provide an Office Genuine Advantage Kit at special online prices. This kit will be available for the following Office editions:
    • Microsoft Office Professional 2007
    • Microsoft Office Small Business 2007
    • Microsoft Office Home and Student 2007"

    So if the "special online price" is the same as the usual retail price, that's not such a special deal, is it!

    I am not a Microsoft employee so I have no influence over the Genuine Office Offer pricing decisions, but I can certainly make a comment about it at the blog page of one of the Genuine Advantage Program Honchos, Alex Kochis, to ask him about the pricing.  I would encourage you to do so, too.  Here is his Blog:  http://windowsteamblog.com/blogs/genuinewindows/default.aspx


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by memeka Tuesday, October 20, 2009 1:50 AM
    Monday, October 19, 2009 3:13 PM

All replies

  • From your submitted MGA report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional - 114 Blocked VLK 2

    Unfortunately, your installed copy of Microsoft Office XP Professional is non-genuine.  It is a Volume License copy installed with a product key that has been blocked from use by Microsoft because the original owner reported the license to be lost, stolen, or misused.

    You can review your options by visiting
    Microsoft Genuine Advantage and clicking on Validate Office.  When validation fails, you will be presented with a Get Genuine button to click on.

    Also see:

    Details of the genuine Office Complimentary Offer

    Counterfeit Software Gallery

    Reporting Software Piracy

     


    Carey Frisch
    Sunday, October 18, 2009 8:26 PM
  • <!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} -->

    To replace the non-genuine XP Pro with a genuine XP Pro, it would cost as much as the computer itself.  So that I don't loose any data or information, am I bound to that version? Can I purchase an older version MS Office to save some money?  Please let me know. 

    "Live and Learn" I now know why the computer was so inexpensive, even though I bought it through a reputable, authorized dealer.

    Thanks for any advice.



    Monday, October 19, 2009 1:45 PM
  • Hello memeka,

    You are free to purchase whatever version and/or edition of Office that suits your needs.

    The way the Microsoft Office Genuine Offer is set up, Microsoft will sell you a replacement for your Office XP at a discounted price, but the only version Microsoft has to sell is Office 2007.  If you need or want an earlier version of Office, Microsoft will not be able to sell it to you.

    If you decide to purchase Office from a source other than Microsoft, please be extra careful shopping at lesser known local and internet retailers.  There is a lot of counterfeit software out there!  Please visit www.howtotell.com to learn more about what to look for when shopping.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 19, 2009 1:53 PM
  • Dan -

    Thanks for the info, unfortunately, the disks that came with the computer are labeled "Recovery DVD" for distribution only with a New Acer PC.  So it does not qualify as a high grade counterfeit. 

    I did not see where XP Pro was discounted, $499 seems to be MSRP.  Yes? (PC Connection's price is $479.95). 

    Please advise.
    Monday, October 19, 2009 2:11 PM
  • Hello memeka,

    Sometimes manufacturer recovery discs are a "nuclear option" in that they function in only one way, they "nuke" the contents of the hard disk drive and reimage it back to factory condition.

    Other times, you can selectively restore applications and drivers one by one.

    IF your Acer recovery discs are the kind that can selectively restore applications, and IF the computer came with a perpetually licensed copy of Office (as opposed to the very commonly installed trial editions), then you should be able to put a genuine Office back onto the computer using the recovery discs and the selective application restore feature.  But, both of those "IFs" have to be true.

    If you think that might be possible, it would be worth the time to visit the Acer user-to-user support pages to ask experienced Acer users how to get that done.

    The pages you are seeing regarding ordering copies of Office as part of the Genuine Office Offer are only viewable when you have nongenuine Office installed, so I cannot see them as you do.  However, this is what is written in the FAQ:

    "Office Genuine Advantage Kit: For those customers who have failed Office validation and do not qualify for, or choose not to take advantage of, the complimentary offer, Microsoft will provide an Office Genuine Advantage Kit at special online prices. This kit will be available for the following Office editions:
    • Microsoft Office Professional 2007
    • Microsoft Office Small Business 2007
    • Microsoft Office Home and Student 2007"

    So if the "special online price" is the same as the usual retail price, that's not such a special deal, is it!

    I am not a Microsoft employee so I have no influence over the Genuine Office Offer pricing decisions, but I can certainly make a comment about it at the blog page of one of the Genuine Advantage Program Honchos, Alex Kochis, to ask him about the pricing.  I would encourage you to do so, too.  Here is his Blog:  http://windowsteamblog.com/blogs/genuinewindows/default.aspx


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by memeka Tuesday, October 20, 2009 1:50 AM
    Monday, October 19, 2009 3:13 PM