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E-mail Router Configuration

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We have a Client running a single AD Domain with MS CRM 4.0 and Exchange 2007. They have just been purchased, and the buyer wants to change their Outlook 2007 to send/receive mail through the Exchange Server(s) on their Domain. (Exchange over HTTP) They will have a secondary logon for Exchange. They will continue to authenticate in the Domain where CRM resides, at least for now. Question: how and where do we deploy the Router in this new scenario? They are all using the CRM Client for Outlook.
john

Thursday, December 30, 2010 7:25 PM

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If all users are using the CRM client for Outlook then the E-mail Router is not required because each user can be configured on their record to use the Outlook client for incoming and outgoing e-mails.

However, I personally like to use the E-mail Router because of the central management that it provides. It is also required if you use mail-enabled queues in CRM.

The E-mail Router can be deployed on any computer (even a desktop computer). It will require configuration. Have a look at the Configuring E-mail Routers learning snack for more details:

http://learning.microsoft.com/Manager/BrowseResults.aspx?browseval=tt&pid=313&cid=313&nav=trainingtype%3a%23LearningSnack&nav=productandtechnology%3aDynamics+%2f&nav=productandtechnology%3aDynamics+%2fMicrosoft+Dynamics+CRM%2f&nav=productandtechnology%3aProducts+and+Technologies%2fDynamics+%2fMicrosoft+Dynamics+CRM%2fMicrosoft+Dynamics+CRM+4.0&qry=&navclicked=1
- Marked as answer by Jim Glass Jr Wednesday, January 5, 2011 11:03 PM
Wednesday, January 5, 2011 11:32 AM

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If all users are using the CRM client for Outlook then the E-mail Router is not required because each user can be configured on their record to use the Outlook client for incoming and outgoing e-mails.

However, I personally like to use the E-mail Router because of the central management that it provides. It is also required if you use mail-enabled queues in CRM.

The E-mail Router can be deployed on any computer (even a desktop computer). It will require configuration. Have a look at the Configuring E-mail Routers learning snack for more details:

http://learning.microsoft.com/Manager/BrowseResults.aspx?browseval=tt&pid=313&cid=313&nav=trainingtype%3a%23LearningSnack&nav=productandtechnology%3aDynamics+%2f&nav=productandtechnology%3aDynamics+%2fMicrosoft+Dynamics+CRM%2f&nav=productandtechnology%3aProducts+and+Technologies%2fDynamics+%2fMicrosoft+Dynamics+CRM%2fMicrosoft+Dynamics+CRM+4.0&qry=&navclicked=1
- Marked as answer by Jim Glass Jr Wednesday, January 5, 2011 11:03 PM
Wednesday, January 5, 2011 11:32 AM

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Thank you. We tested this today, and this apperas to be correct. Appreciate your help.
john

Wednesday, January 5, 2011 11:05 PM