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WORKFLOW - Emailing free text fields RRS feed

  • Question

  • Hi,

    im currently having the following issue: im trying to create a workflow based off an opportunity record. it is basically: when the opportunity is created, and it contains certain parameters (check conditions), send an email. the issue im having is when creating the email. the email should contain the "opportunity descripttion field" in the body of the email, along with other mapped data. im having issues with the "free text" fields, such as the "description", because its not showing on the email, when the recipent gets it. anybody has an idea or workaround on how i might be able to populate free text of an entity (in this case, opportunity) on a workflow email?

    thanks.

    Ricardo

    Saturday, May 3, 2014 2:47 AM

All replies

  • I am not able to re-produce your problem with CRM 2013 on-premise UR2.


    Ronald

    Saturday, May 3, 2014 4:16 AM
  • thanks a lot ronald,

    it seems it works pretty fine for you,

    im using dynamics rm 2013 online,

    is this probably why im not getting it?

    thanks again.

    Saturday, May 3, 2014 4:23 AM
  • Not sure. If you are certain it is not caused by any of your customization, contact MSFT CRM Online support to see if it is a bug.

    Ronald

    Saturday, May 3, 2014 6:38 AM