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Console View: Error retrieving status data..... Any Solution??? RRS feed

  • Question

    • Getting this message on two differents windows 7 computers in WMC:

      Error retrieving status data

      Status is not available for your home server.

      Check the status of your home server in the Windows Home Server console for more information.

    Any ideas? The console view had worked when I had tried the PP3 beta. I have since reinstalled the server completely and installed PP3 and get the error.

    The only information I can find on this is this thread which does not have a resolution.... http://social.microsoft.com/Forums/en-US/whspowerpack3beta/thread/2b64fdb5-c00c-4b5c-9577-4647ae5eaf60

    Thanks,
    Todd
    Friday, November 27, 2009 3:51 PM

Answers

  • Hi Todd,
    if volume C: has less than 10% free of space, you should take a look what takes up the space.
    Often you will find a oversized log file in the %qlogs% folder on the server.
    (On the server desktop click Start/Run, enter %qlogs%, click OK, choose detail view in Windows Explorer and sort by size.)
    Sometimes also the Windows Search database may have gone wild.
    You could try to find the disk space eater with a tool like TreeSize.

    [1]091201.083007.3125: UI: Error: Unfinished DLL: HomeServerConsoleTab.WHSAdmin.dll.  User chose to retry.

    AFAIK this points to an failing Add-In.
    Try to uninstall the existing Add-Ins or try to rename/delete that DLL file.
    Best greetings from Germany
    Olaf
    • Marked as answer by Todd Hoffman Wednesday, December 2, 2009 10:12 PM
    Wednesday, December 2, 2009 2:50 PM
    Moderator

All replies

    • Getting this message on two differents windows 7 computers in WMC:

      Error retrieving status data

      Status is not available for your home server.

      Check the status of your home server in the Windows Home Server console for more information.

    Any ideas? The console view had worked when I had tried the PP3 beta. I have since reinstalled the server completely and installed PP3 and get the error.

    The only information I can find on this is this thread which does not have a resolution.... http://social.microsoft.com/Forums/en-US/whspowerpack3beta/thread/2b64fdb5-c00c-4b5c-9577-4647ae5eaf60

    Thanks,
    Todd
    Did you try looking at the event logs and/or WHS logs on the server for additional information?  You can view those by logging into the server desktop (which is unsupported).  The WHS logs are at C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs.
    Friday, November 27, 2009 4:03 PM
    Moderator
  • Thank you for the reponse.  I will check it out. 
    Todd
    Friday, November 27, 2009 11:13 PM
  • I to am seeing this problem. This is both on a Vista box and a Win7 box. So far I have traced the problem to the lack of the file health.xml. This file is generated by the WHS service CqvSvc.exe (Console Quickview Service). This ser vice is shown to be automatic and running in the sevice list. But when I look in the event log I get the following error every minute.

    Log Name:      C:\Users\Public\Documents\application(11-09).evt
    Source:        CqvSvc.exe
    Date:          28/11/2009 10:13:49
    Event ID:      9000
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      WHS-SERVER
    Description:
    The description for Event ID 9000 from source CqvSvc.exe cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    
    If the event originated on another computer, the display information had to be saved with the event.
    
    The following information was included with the event: 
    
    Exception occurred:  System.Management.ManagementException
    Message:  Invalid class 
    

     Does anyone have any ideas? I thoght this was mentioned during pp3 testing, but I am not sure.

    Oh and yes I un-installed PP3beta, rebooted and then ran update to get PP3RTM.

    Simon

    Saturday, November 28, 2009 10:36 AM
  • I still have not figured out mine either. I never had PP3 beta installed on this install.  I uninstalled PP3 and reinstalled and did not help. I could not figure out anything in the logs that helps me figure it out. Here is what my event viewer shows logged every minute:

    Exception occurred: System.Runtime.InteropServices.COMException

    Message: Error HRESULT E_FAIL has been returned from a call to a COM component.


    I cannot get the windows search 4.0 to work either.  I removed the windows search from the startup and disabled indexing since not working. They only thing I found in a Google search is a server reinstall.

    Todd
    Todd
    Monday, November 30, 2009 2:50 AM
  • Hi Todd,
    is this on the server or the client?
    In the event log you should see more details. Especially COM related errors or warnings are interesting.
    These often contain a GUID (a long value in {} brackets), which you could try to resolve to a clear name by searching it in the registry.
    The solution could then be reregistering the mentioned component, correcting wrong permissions, or whatever you find in the related error messages.

    Btw.: Windows Search 4 is a component of Power Pack 3, so deactivating it is not a good idea.
    Is there still enough free disk space on drive C: on the server?

    Best greetings from Germany
    Olaf
    Monday, November 30, 2009 10:06 AM
    Moderator
  • How much free space should I see on the C drive? Have 1.79GB free.

    Here is one of the logs. I do see some of the errors you mentions. I will check them out.


    Created at 12/1/2009 8:28:31 AM
    ***** Started at 12/1/2009 8:28:31 AM ***
    ***** Started at 12/1/2009 8:28:31 AM ***
    [1]091201.083007.3125: UI: Error: Unfinished DLL: HomeServerConsoleTab.WHSAdmin.dll.  User chose to retry.
    [1]091201.083022.7812: Error: Error -2147023728 in SendMessage
    [1]091201.083022.9375: Error: Error -2147023728 in SendMessage
    [1]091201.083022.9375: Error: Error -2147023728 in SendMessage
    [1]091201.083026.7968: BackupConfig: Error: Disconnected Backup Config
    [1]091201.083026.9218: BackupConfig: Error: Disconnected Backup Config
    [1]091201.083027.0468: Error: Client 19af58fb-b4ac-4d71-9ab6-517f5f3427d8 not found by BackupHelpers.FindClient
    [1]091201.083027.0468: Error: Client Microsoft.HomeServer.HomeServerConsoleTab.Health.ClientNotFoundException: 19af58fb-b4ac-4d71-9ab6-517f5f3427d8
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClient(ConfigurationRoot configurator, Guid pcGuid)
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClientNoThrow(ConfigurationRoot configurator, Guid pcGuid) not found by BackupHelpers.FindClient
    [1]091201.083027.0625: Error: Client cad6ca2c-3b2c-4103-a189-6f9ad0016d99 not found by BackupHelpers.FindClient
    [1]091201.083027.0625: Error: Client Microsoft.HomeServer.HomeServerConsoleTab.Health.ClientNotFoundException: cad6ca2c-3b2c-4103-a189-6f9ad0016d99
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClient(ConfigurationRoot configurator, Guid pcGuid)
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClientNoThrow(ConfigurationRoot configurator, Guid pcGuid) not found by BackupHelpers.FindClient
    [1]091201.083027.0625: Error: Client 3e4c64e0-7747-4621-a44c-ddd715baa921 not found by BackupHelpers.FindClient
    [1]091201.083027.0625: Error: Client Microsoft.HomeServer.HomeServerConsoleTab.Health.ClientNotFoundException: 3e4c64e0-7747-4621-a44c-ddd715baa921
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClient(ConfigurationRoot configurator, Guid pcGuid)
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClientNoThrow(ConfigurationRoot configurator, Guid pcGuid) not found by BackupHelpers.FindClient
    [1]091201.083027.0625: Error: Client 306d3ab6-dd38-4a16-81d7-78042f1d9e62 not found by BackupHelpers.FindClient
    [1]091201.083027.0625: Error: Client Microsoft.HomeServer.HomeServerConsoleTab.Health.ClientNotFoundException: 306d3ab6-dd38-4a16-81d7-78042f1d9e62
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClient(ConfigurationRoot configurator, Guid pcGuid)
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClientNoThrow(ConfigurationRoot configurator, Guid pcGuid) not found by BackupHelpers.FindClient
    [1]091201.083027.0625: Error: Client 930f49cc-9486-4d98-8f64-3ce125576c08 not found by BackupHelpers.FindClient
    [1]091201.083027.0625: Error: Client Microsoft.HomeServer.HomeServerConsoleTab.Health.ClientNotFoundException: 930f49cc-9486-4d98-8f64-3ce125576c08
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClient(ConfigurationRoot configurator, Guid pcGuid)
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClientNoThrow(ConfigurationRoot configurator, Guid pcGuid) not found by BackupHelpers.FindClient
    [1]091201.083027.3281: BackupConfig: Error: Disconnected Backup Config
    [11]091201.083028.4531: Error: Backup percentage is -2147483648
    [11]091201.083028.4531: Error: Cannot invoke RefreshData for HealthControl
    [7]091201.083028.5312: Error: Cannot invoke RefreshData for HealthControl
    [7]091201.083028.5312: Error: Cannot invoke RefreshData for HealthControl
    [7]091201.083028.5312: Error: Cannot invoke RefreshData for HealthControl
    [7]091201.083028.5312: Error: Cannot invoke RefreshData for HealthControl
    [7]091201.083028.5312: Error: Cannot invoke RefreshData for HealthControl
    [7]091201.083028.5312: Error: Cannot invoke RefreshData for HealthControl
    [7]091201.083028.5312: Error: Cannot invoke RefreshData for HealthControl
    [7]091201.083028.5312: Error: Cannot invoke RefreshData for HealthControl
    [1]091201.083029.9531: Error: Error -2147023728 in SendMessage
    [10]091201.083031.4687: Error: Backup percentage is -2147483648
    [10]091201.083031.4687: Error: Cannot invoke RefreshData for HealthControl
    [9]091201.083038.4531: Error: Backup percentage is -2147483648
    [9]091201.083038.4531: Error: Cannot invoke RefreshData for HealthControl
    [1]091201.083054.2031: Error: Cannot invoke RefreshData for HealthControl
    [1]091201.083054.2031: Error: Error -2147023728 in SendMessage
    [12]091201.083058.4531: Error: Backup percentage is -2147483648
    [1]091201.083100.4843: Error: Error -2147023728 in SendMessage
    [11]091201.083228.4531: Error: Backup percentage is -2147483648
    [10]091201.083531.6093: Error: Backup percentage is -2147483648


    Todd
    Tuesday, December 1, 2009 1:30 PM
  • Hi Todd,
    if volume C: has less than 10% free of space, you should take a look what takes up the space.
    Often you will find a oversized log file in the %qlogs% folder on the server.
    (On the server desktop click Start/Run, enter %qlogs%, click OK, choose detail view in Windows Explorer and sort by size.)
    Sometimes also the Windows Search database may have gone wild.
    You could try to find the disk space eater with a tool like TreeSize.

    [1]091201.083007.3125: UI: Error: Unfinished DLL: HomeServerConsoleTab.WHSAdmin.dll.  User chose to retry.

    AFAIK this points to an failing Add-In.
    Try to uninstall the existing Add-Ins or try to rename/delete that DLL file.
    Best greetings from Germany
    Olaf
    • Marked as answer by Todd Hoffman Wednesday, December 2, 2009 10:12 PM
    Wednesday, December 2, 2009 2:50 PM
    Moderator
  • I installed a virtual server on the WHS and just realized I have the 12gig virtual drive on the C. I am going to try moving the file to a drive that is not used in the WHS pool. Then uninstall PP3 then reinstall. Then see if it helps.
    Todd
    Wednesday, December 2, 2009 8:43 PM
  • It worked. Thank You
    Todd
    Wednesday, December 2, 2009 10:11 PM