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Office 2007 Plus genuine advantage validation issues RRS feed

  • Question

  • I have installed Office 2007 Plus Pro in my pcs at my workplace. We have a global EA with Microsoft and I got the product key and office 2007 Plus software from VLSC. After installing this software I have a vlidation issues with all the programes in this suit. While oepning any programe it says " This copy of office is not genuine." I have uninstalled office and then reinstalled but all to no avail...Please help me out from this problem.

    Below is my diagnostic report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT

    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=

    Windows Product ID: 76487-OEM-2211906-00102

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {0BF0FE62-94CF-4BC2-A423-6A3EFB654B38}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 103 Blocked VLK

    Microsoft Office Professional Plus 2007 - 103 Blocked VLK

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{0BF0FE62-94CF-4BC2-A423-6A3EFB654B38}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-589677319-1482119312-2718632969</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 780                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="5"/><Date>20090901000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>68B83A6F01843D78</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Optiplex 780</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65687</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 1A388:Dell Inc|1A388:Microsoft Corporation

    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

     

    OEM Activation 2.0 Data-->

    N/A

     

     

    Thursday, August 19, 2010 9:20 AM

Answers

  • Hello Smartchic,

    As Noel posted, the mgadiag utility is reporting that the Office Pro Plus 2007 installation on this Dell OptiPlex 780 computer is nongenuine due to having a Blocked Volume Licensing product Key:

    OGA Data-->

    Office Status: 103 Blocked VLK

    Microsoft Office Professional Plus 2007 - 103 Blocked VLK

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    To rule out any inadvertent mix-ups with the product key, download and run a keyfinder utility such as the Magical Jellybean Keyfinder, a small harmless utility that has been on the internet for years.  Let it find the installed product key and compare to what you were given.

    Assuming the PK is what you were given, I would take Noel's advice and have the person in your organization who handles such matters contact their Volume Licensing rep at Microsoft to report the issue for resolution.

    VLKs are normally blocked for abuse or when the VL Agreement expires.  Both of those situations would be out of your hands so again, Noel's advice to kick it up the chain of command is sound.

    You wrote, "We have a global EA with Microsoft and I got the product key and office 2007 Plus software from VLSC."  One admittedly speculative possibility is that, since your organization is global, your organization may have regional product keys and you inadvertently got one that's for a different region.  I know the Windows XP Pro product can have regional blocks implemented so it's reasonable to assume that that Office products might have the same thing, although the mgadiag utility does have a specific status for a regional block on Windows Xp Pro, and I cannot say that I ever saw a corresponding status for Office.

    Please post back to let us know how it turns out, or if you need further assistance :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 8:23 PM
    Thursday, August 19, 2010 3:39 PM

All replies

  • "Smartchic" wrote in message news:3e17d934-9335-44dd-b671-a60de5f0cc0a...

    I have installed Office 2007 Plus Pro in my pcs at my workplace. We have a global EA with Microsoft and I got the product key and office 2007 Plus software from VLSC. After installing this software I have a vlidation issues with all the programes in this suit. While oepning any programe it says " This copy of office is not genuine." I have uninstalled office and then reinstalled but all to no avail...Please help me out from this problem.

    Below is my diagnostic report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT

    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=

    Windows Product ID: 76487-OEM-2211906-00102

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

     

    OGA Data-->

    Office Status: 103 Blocked VLK

    Microsoft Office Professional Plus 2007 - 103 Blocked VLK

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    The Key you are using has been Blocked - presumably for abuse, or overuse, or because the company has moved to Office 2010.
    You will need to contact your sysadmin to check the Key you are supposed to be using - if he's unaware of the problem, then he should get in touch with his account manager to discuss the situation.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 19, 2010 12:13 PM
  • Hello Smartchic,

    As Noel posted, the mgadiag utility is reporting that the Office Pro Plus 2007 installation on this Dell OptiPlex 780 computer is nongenuine due to having a Blocked Volume Licensing product Key:

    OGA Data-->

    Office Status: 103 Blocked VLK

    Microsoft Office Professional Plus 2007 - 103 Blocked VLK

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    To rule out any inadvertent mix-ups with the product key, download and run a keyfinder utility such as the Magical Jellybean Keyfinder, a small harmless utility that has been on the internet for years.  Let it find the installed product key and compare to what you were given.

    Assuming the PK is what you were given, I would take Noel's advice and have the person in your organization who handles such matters contact their Volume Licensing rep at Microsoft to report the issue for resolution.

    VLKs are normally blocked for abuse or when the VL Agreement expires.  Both of those situations would be out of your hands so again, Noel's advice to kick it up the chain of command is sound.

    You wrote, "We have a global EA with Microsoft and I got the product key and office 2007 Plus software from VLSC."  One admittedly speculative possibility is that, since your organization is global, your organization may have regional product keys and you inadvertently got one that's for a different region.  I know the Windows XP Pro product can have regional blocks implemented so it's reasonable to assume that that Office products might have the same thing, although the mgadiag utility does have a specific status for a regional block on Windows Xp Pro, and I cannot say that I ever saw a corresponding status for Office.

    Please post back to let us know how it turns out, or if you need further assistance :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 8:23 PM
    Thursday, August 19, 2010 3:39 PM