windows live onecare (Quarantine)unknown problem?????? RRS feed

  • Question

  • does anyone have any idea or ever had this on windows live onecare ,when I go to look in quarantine a window pops up and says The virus and spyware protection encountered an unknown problem and something about trying back later?


    Tuesday, February 5, 2008 12:11 AM


All replies

  • Please contact support for help with this problem - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Tuesday, February 5, 2008 2:31 AM

    When you click on the 'quarantine' button to view the items in quarantine, it's actually trying to index all the items which it has quarantined.  It is possible that the indexing is hitting something peculiar and throwing up that message. 


    It would be good to know if a restart of the PC makes this error go away.  If it doesn't, then there's probably something peculiar about your quarantine.  If this is the case, we'd like gather some additional information from you and your system.


    If you would, please see my profile and email me so we can look into this.

    Thank you


    Thursday, February 7, 2008 8:27 PM
  • Hi Ed,


    Same issue here.  Please respond with any fixes for this issue.  Thanks.



    Sunday, February 10, 2008 5:39 AM
  • Monday, February 11, 2008 2:00 AM