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Office XP Corp WGA Error Message RRS feed

  • Question

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
     
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76487-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {1E6ABA63-ECEC-4229-A7D1-A0BCAAE47F11}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A
     
    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
     
    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
     
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1E6ABA63-ECEC-4229-A7D1-A0BCAAE47F11}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-1043166228-3194828063-3331053232</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>870025U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>2NKT31AUS</Version><SMBIOSVersion major="2" minor="4"/><Date>20071024000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>352E361F0184C076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>7A6675CC6DA922</Val><Hash>Fk0MGKJqyKcSdqUPT1N5gsPLSHw=</Hash><Pid>54186-641-1275695-17307</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 
     
    Licensing Data-->
    N/A
     
    HWID Data-->
    N/A
     
    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1403E:IBM|16880:Legend (Beijing) limited|FB48:Lenovo
    Marker string from OEMBIOS.DAT: LENOVO,LENOVO
     
    OEM Activation 2.0 Data-->
    N/A
    Wednesday, October 28, 2009 4:53 PM

Answers

  • Hello Bulbous,

    What happens when, on the affected computer, the diagnostics at this web site are run:  http://www.microsoft.com/genuine/diag/default.aspx?

    If the diagnostics detect any problems, please let them attempt a fix, then rerun.

    On the affected computer, what happens when this site is visited and the "Validate Office" button is clicked?
    www.microsoft.com/genuine
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Proposed as answer by Darin Smith MS Thursday, October 29, 2009 9:17 PM
    • Marked as answer by Darin Smith MS Tuesday, November 3, 2009 10:25 PM
    Thursday, October 29, 2009 3:29 PM

All replies

  • Hello Bulbous,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Please be informed that your installation of Office XP Professional, while reporting as Genuine, is a Volume Licensing installation of Office.  Volume Licensing editions of Office such as your installation of Office XP Pro are not to be sold to individual consumers, and are only to be sold to businesses, educational institutions, and governmental agencies who need flexibility in installing and deploying many copies of Office.

    These Volume Licenses should not be sold to consumers because they are not permanent licenses; they are subject to a current Volume Licensing Agreement that has a finite term, sort of like a lease.  Consumers thinking they purchased permanently licensd software would understandably be upset when their software stopped working at the end of a lease.

    If you purchased Office XP Pro thinking you were buying genuine retail Office XP Pro for consumers with a permanent license, please return the software to the place of purchase for replacement or a full refund.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 29, 2009 2:00 AM
  • Thank you for your answer. You are correct, this is a Volume Licensed copy of Office XP Professional, part of a charity open license agreement. According to the license agreement in eOpen: "Your right to run products for which you have received licenses is perpetual, as long as these products are used only as permitted in your Open License agreement".

    There are approximately 20 users running just fine with this software and license key. Only this single user has a problem, and I still need to know why that is.

    Thursday, October 29, 2009 5:07 AM
  • Hello Bulbous,

    What happens when, on the affected computer, the diagnostics at this web site are run:  http://www.microsoft.com/genuine/diag/default.aspx?

    If the diagnostics detect any problems, please let them attempt a fix, then rerun.

    On the affected computer, what happens when this site is visited and the "Validate Office" button is clicked?
    www.microsoft.com/genuine
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Proposed as answer by Darin Smith MS Thursday, October 29, 2009 9:17 PM
    • Marked as answer by Darin Smith MS Tuesday, November 3, 2009 10:25 PM
    Thursday, October 29, 2009 3:29 PM
  • No reply from original poster.

    Question assumed to be answered.

    Darin MS
    Tuesday, November 3, 2009 10:25 PM