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inconsistent license store: suddenly, can't log in RRS feed

  • Question

  • When I log in, I get 0xC004E002 "Software Licensing Service: license store contains inconsistent data."

    I can get into Explorer via my web browser once the error message appears, and get a command line with admin privileges, but slsvc is already started. I can restart it, and start and stop it with no problem. Doesn't help. When I try to validate online, I get the "try again later" error number 0x80080250.

    In the control panel I can get to the computer properties, where it says that "This copy of Windows is not activated, click here to activate Windows now." I click, but nothing happens.

    For some reason, I don't have any Restore Points before the point at which this happened. I have a few registry backups made by Spybot S&D, though. I have tried the Repair Disk, disk check, etc. to no avail.

    I have a Dell XPS 1530 originally factory-installed with Vista Home Premium, and I legally upgraded to Ultimate using an upgrade package with SP1 preinstalled.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c327
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JQXCC-96X4J-Y3FTK
    Windows Product Key Hash: Cw8B8ckfzu4nT27d6VZJszu9zmY=
    Windows Product ID: 89580-487-8743024-71441
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {6935521A-465A-49D4-9897-8BA3CCF7777D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Opera\opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6935521A-465A-49D4-9897-8BA3CCF7777D}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Y3FTK</PKey><PID>89580-487-8743024-71441</PID><PIDType>5</PIDType><SID>S-1-5-21-2893582886-3715637896-2468494755</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="4"/><Date>20080319000000.000000+000</Date></BIOS><HWID>48A03707018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>147397E73BDE6CE</Val><Hash>6i0p27VLXUFf62PacZtlB7xBmyI=</Hash><Pid>81599-871-9894633-65496</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1635, 9) (null): 0xC004E002

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAEAAQABAAAABAABAAEAJJROlzy+EnlOapp6HrMyD0aDHCC+ffL0sOSvA0qiCDysVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      OSFR   DELL    M08   
      SSDT   PmRef  CpuPm

    Also ran sfc and got 2009-02-26 15:25:50, Info CSI 00000053 [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    Wednesday, March 18, 2009 3:44 AM

Answers

  • Hi cathaychris,

      I don't reconize the error code "Online Validation Code: 0xc004c327", but from your discription, it sounds like there is a problem in Vista's Licensing Store. Below are two sets of steps. The first will attempt to regenerate the Stoer and the other will recreate it. Hopefully one or the other set of steps will resolve the issue.

      I say Hopefully, because there is one part of your description that worries me. "For some reason, I don't have any Restore Points before the point at which this happened." Unless you recently installed Vista, you should have a bunch of Restore Points (I believe Vista makes one every time anything is installed) So it makes me nervous that you don't have any because there is a few Viruses and Worms, currently making the rounds on the internet, that when they infect a system, one of the first things they do is delete all Restore Points.  
     
      I don't want to alarm you for, possibly, nothing, but I highly suggest that you scan your system with the Anti-virus program(s) of your choice, as soon as you are able. It can't hurt and it may find something that may be a contributer to your current problem.  (you may also want to try the Windows Live Safety Scan for Windows Vista at http://onecare.live.com/site/en-us/center/whatsnew.htm for an additional scan. It's been know to find things that others may miss)


    1) Click the option that launches an Internet Browser
    2) Type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right-click on cmd.exe and select Run as Administrator
    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    6) Hit the Enter key
    7) Reboot twice

    1) Return to the cmd windows 
    2) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    3) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    4) Type: rename tokens.dat tokens.bar
    5) Type: cd %windir%\system32
    6) Type: net start slsvc
    7) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    8) Reboot Twice
    9) You may be required toRe-enter your Product Key and/or to Re-Activate.


    Hope this helps,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Proposed as answer by Darin Smith MS Wednesday, March 18, 2009 8:27 PM
    • Marked as answer by cathaychris Thursday, March 19, 2009 4:28 AM
    Wednesday, March 18, 2009 8:26 PM

All replies

  • Hi cathaychris,

      I don't reconize the error code "Online Validation Code: 0xc004c327", but from your discription, it sounds like there is a problem in Vista's Licensing Store. Below are two sets of steps. The first will attempt to regenerate the Stoer and the other will recreate it. Hopefully one or the other set of steps will resolve the issue.

      I say Hopefully, because there is one part of your description that worries me. "For some reason, I don't have any Restore Points before the point at which this happened." Unless you recently installed Vista, you should have a bunch of Restore Points (I believe Vista makes one every time anything is installed) So it makes me nervous that you don't have any because there is a few Viruses and Worms, currently making the rounds on the internet, that when they infect a system, one of the first things they do is delete all Restore Points.  
     
      I don't want to alarm you for, possibly, nothing, but I highly suggest that you scan your system with the Anti-virus program(s) of your choice, as soon as you are able. It can't hurt and it may find something that may be a contributer to your current problem.  (you may also want to try the Windows Live Safety Scan for Windows Vista at http://onecare.live.com/site/en-us/center/whatsnew.htm for an additional scan. It's been know to find things that others may miss)


    1) Click the option that launches an Internet Browser
    2) Type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right-click on cmd.exe and select Run as Administrator
    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    6) Hit the Enter key
    7) Reboot twice

    1) Return to the cmd windows 
    2) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    3) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    4) Type: rename tokens.dat tokens.bar
    5) Type: cd %windir%\system32
    6) Type: net start slsvc
    7) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    8) Reboot Twice
    9) You may be required toRe-enter your Product Key and/or to Re-Activate.


    Hope this helps,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Proposed as answer by Darin Smith MS Wednesday, March 18, 2009 8:27 PM
    • Marked as answer by cathaychris Thursday, March 19, 2009 4:28 AM
    Wednesday, March 18, 2009 8:26 PM
  • Thanks!
    First method gave me " C:\Windows\System32\slmgr.vbs(1635, 9) (null): 0xC004E002 " and didn't work.
    Second method worked like a charm. Had to reactivate, but that worked after I got a solid Internet connection.
    Couldn't find anything but minor adware/tracking cookies on a system scan. I had a bunch of System Restore points, but only after the error occured. Still no idea how this happened.

    Again, thank you for your suggestions... a month of Googling prodced no such results.
    Chris
    Thursday, March 19, 2009 4:28 AM
  • Thank you Chris, for taking the time to tell me which set of steps fixed the issue!

    This will help me help others in the future.


    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 19, 2009 6:23 PM