Windows 7 reports "C8000247" (not genuine) after installing new hard drive and windows update will not run.


  • I am running Windows 7 64-bit Home Premium OS on a laptop. On 15 June, I replaced my laptop's hard drive. I made an image copy of the hard drive on a USB external drive and a Windows restore/boot DVD. I installed the new hard drive and restored from the image copy. The laptop appeared to function properly until last week.

    Last week the windows started reporting "not genuine" and when I tried to run the Windows Update, it reports Cx8000247 (not genuine). Starting yesterday, 26 August, Windows Update will not execute.  I checked the Windows Update log, and discovered that the last Microsoft update occured on 14 June.

    I tried to use my retail MS Win 7 Home Premium DVD to re-install the Windows 7, but this fails becuase the OS software on the hard disk is newer version.


    Ron Kosar

    • Edited by rfk1381 Monday, August 27, 2012 6:27 PM
    Monday, August 27, 2012 6:10 PM


All replies

  • To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - )

    Once downloaded, run the tool.

    Click on the Continue button, after a short time, the Continue button will change to a Copy button.

    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post. (please do not edit the report.)

    Please state the version and edition of windows from your COA. do not state the product key from the COA. 

    Monday, August 27, 2012 8:20 PM
  • George, thanks!

    I really do not know exactly which information from the COA you need. There are several bar codes and numbers and an SKU. Here is the information on the label. Hopefully this is what you need.

    a)  Win Home Prem 7 English VUP US Only

    b)  99994-654-551-449 X15-29510

    c)  SKU - GFC-00236

    Diagnostic results:

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6XP8Y-Y86DK-Q8FJP
    Windows Product Key Hash: ANjwltEXhRTdvj51vB7YPptQIFw=
    Windows Product ID: 00359-030-1425081-85938
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0B719183-AD21-476F-8F86-9320247F5344}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered,
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0B719183-AD21-476F-8F86-9320247F5344}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q8FJP</PKey><PID>00359-030-1425081-85938</PID><PIDType>5</PIDType><SID>S-1-5-21-1858567587-4147580002-3606746187</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.59     </Version><SMBIOSVersion major="2" minor="4"/><Date>20081125000000.000000+000</Date></BIOS><HWID>CE433E07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-030-142508-01-1033-7601.0000-2392012
    Installation ID: 016450559426484073652026526895955510130733253205379822
    Processor Certificate URL:
    Machine Certificate URL:
    Use License URL:
    Product Key Certificate URL:
    Partial Product Key: Q8FJP
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 8/27/2012 4:18:32 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      30CB   
      FACP   HP      30CC   
      HPET   HP      30CB   
      BOOT   HP      30CB   
      MCFG   HP      30CB   
      TMOR   HP      30CC   
      SSDT   HP      30CB   
      SSDT   HP      30CB   
      SSDT   HP      30CB   
      SSDT   HP      30CB   

    Monday, August 27, 2012 9:58 PM
  • George,

    I just browsed several similar problems in this message board. One consistent answer recommends installing a new version of Intel Rapid Storage driver. Since may laptop is Intel-based, I tried this. Now the Windows Update program will execute successfully. I do not know yet if the recurring "not genuine" problem has been resolved.

    Ron K

    Monday, August 27, 2012 10:07 PM
  • There is no need to install anything, your installation is activated fine.

    It may just have needed a kick up the posterior from the MGADiag tool :)

    Please check by attempting validation at - when you pass, you'll be offered MSE and IE9 (you don't have to take them)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by rfk1381 Wednesday, August 29, 2012 1:53 AM
    Monday, August 27, 2012 10:14 PM
  • AHA! The validation passed! My system appears to be working properly. Great message board with excellent help!

    Thanks...Ron K

    Monday, August 27, 2012 10:22 PM
  • Glad to hear it - and thanks for the compliments :)

    Good luck

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, August 27, 2012 10:37 PM