logon problems with hotmail blank screen. RRS feed

  • General discussion

  • I have been using hotmail for years, and a few months ago, I started getting a blank screen after entering my password.
    I searched the internet for this problem, and have tried many things to remedy this, but none have worked, about 2 months
    ago I found a post that said to try hitting the refresh key,  that is the only way my wife and I have been getting onto hotmail, but sometimes this takes a long time, because you have to keep hitting the refresh key, many, many times.
    It appears that hotmail is in a loop, if you look at the bottom of the screen.  Please help!


    My email address is jleelsey@hotmail.com
    Saturday, July 18, 2009 4:26 AM

All replies



    You're off topic for this forum, which is dedicated to Windows Live OneCare.


    Support for Windows Live Hotmail


     and other Windows Live programs and services:

    Go to http://support.live.com and sign in with a LiveID

    Click on the Windows Live service or product you need help with.

    If you are not presented with an email support form, but are instead redirected to help.live.com for that service/product, in the page that opens from http://help.live.com select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

    Help topics at http://help.live.com

    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Saturday, July 18, 2009 8:33 PM