WGA fails on customer's computer RRS feed

  • Question

  • I have a computer in my shop which fails WGA.  The customer says that it was purchased from what he thought was a reputable dealer.   Here is the result of the WGA Diagnostic:



    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-W4RBJ-BWTGB-VH2CB
    Windows Product Key Hash: SoqDYGaoZGkI2Qa3crWnhFQv/sg=
    Windows Product ID: 55274-640-2545084-23993
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: b210a975-7ae3-4d66-bf05-8ce763f6050c
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>b210a975-7ae3-4d66-bf05-8ce763f6050c</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-VH2CB</PKey><PID>55274-640-2545084-23993</PID><PIDType>1</PIDType><SID>S-1-5-21-854245398-1202660629-725345543</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1006.005</Version><SMBIOSVersion major="2" minor="3"/><Date>20040927000000.000000+000</Date></BIOS><HWID>4C56384701841663</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57675</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 




    Please advise what the underlying issue is and what needs to be done to fix it.




    Tuesday, April 17, 2007 7:37 PM


  • Hi Ron,


    From the Diagnostic Report and the description you provided, it does appear that your customer was, indeed, a victim of Piracy. 

      On line 2, it says "Invalid Product Key". I have check the Product Key Hash and Product ID (lines 3 & 4) in our Product Key tool here and the Key was created using an key generating tool.  These product keys are commonly referred to as a ‘keygen’ key.  These type of applications can be found out on the internet and they are used to create Invalid Product Keys that look and act like a real keys, but were not, manufactured by Microsoft.


    It is quite common for unscrupulous resellers to bundle a keygen VLK with software because they are aware that there is only a small chance that the purchaser will find out that they have received counterfeit Software and Product Key. If you go to http://www.microsoft.com/resources/howtotell/en/default.mspx , you can see that some counterfeits can be very sophisticated.


    More bad news:  Your customer's Office XP Pro installation is showing as Non-Genuine as well (Office status=114  means Non-Genuine). It is a Volume License version using a Block Volume License Key. VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of Office using that key than authorized.


    I can provide your customer with a couple of options and I recommend that they follow up with both:

    1) Contact the person/company that sold them the software and demand the Genuine Microsoft software, that they paid for. Or a Refund.

    2) Click on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), they may be eligible for a free replacement. 


    3) Click on the blue star in the system tray and follow the directions to purchase a WGA kit (or you could sell and install for them a Genuine version of Windows and Office) either way, as long as we get them Genuine.


    Thanks for your question Ron and if you have any addition questions, please don't hesitate to ask!

    Darin Smith

    WGA Forum Program Manager

    Tuesday, April 17, 2007 11:02 PM