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Windows 7 not genuine Build 7601 RRS feed

  • Question

  • Hi all,

    I have come across an issue with a customers PC saying that this copy of windows in not genuine etc.

    I have tried to activate it with no luck launching the command and though the normal activation process.

    Every time i try to run anything in command prompt as administrator etc i always get an access is denied error from windows script host.

    Ive tried to change/re enter the product key. Tried to activate. 

    Here is the MGADiag info

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-W2V88-4MJQX-77HFG
    Windows Product Key Hash: XNR/dt4N8LHcXz3sA8WF0kB7ovI=
    Windows Product ID: 00359-OEM-8703064-61416
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {876487F4-2F54-42C9-8969-7080E2ACDA9B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{876487F4-2F54-42C9-8969-7080E2ACDA9B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-77HFG</PKey><PID>00359-OEM-8703064-61416</PID><PIDType>3</PIDType><SID>S-1-5-21-559499734-1148811805-803096214</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0401   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100304000000.000000+000</Date></BIOS><HWID>B5123207018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>B7F142DB5A9677C</Val><Hash>FAIHjwIMAcuNne0h244pwQcSLQA=</Hash><Pid>81605-958-5462434-65791</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:18:2012 20:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GFQHagYQsY2J4CW9OPK3hy/8EIgicosMjD+Wlxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            030410        APIC1649
      FACP            030410        FACP1649
      HPET            030410        OEMHPET
      MCFG            030410        OEMMCFG
      OEMB            030410        OEMB1649
      OSFR            030410        OEMOSFR
      SSDT            DpgPmm        CpuPm

    Monday, March 4, 2013 4:35 AM

Answers

  • Ouch!

    I don't recall ever seeing a totally empty NetworkService folder before!

    I think your only real option is going to be either a System Restore (if it will work at all) or a repair install.

    Try the System Restore first - if that fails, then Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     




    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, March 5, 2013 12:06 AM
    Moderator

All replies

  • Open an Elevated
    Command Prompt, and run the following commands

     

    sc sdshow plugplay

    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S REG QUERY HKU REG QUERY HKU\S-1-5-20 REG QUERY HKU\S-1-5-20\Environment REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" 

    Copy and paste the results to your reply

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.




    Monday, March 4, 2013 9:04 AM
    Moderator
  • Hi,

    Thanks for the reply.

    Here is what i got.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>sc sdshow plugplayREG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Mic
    rosoft\WindowsNT\CurrentVersion\ProfileList\S-1-5-18" /S
    [SC] OpenService FAILED 1060:

    The specified service does not exist as an installed service.


    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\C
    urrentVersion\ProfileList\S-1-5-19" /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\C
    urrentVersion\ProfileList\S-1-5-20" /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKU

    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-21-559499734-1148811805-803096214-1010
    HKEY_USERS\S-1-5-21-559499734-1148811805-803096214-1010_Classes
    HKEY_USERS\S-1-5-21-559499734-1148811805-803096214-1011
    HKEY_USERS\S-1-5-21-559499734-1148811805-803096214-1011_Classes
    HKEY_USERS\S-1-5-18

    C:\Windows\system32>REG QUERY HKU\S-1-5-20
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKU\S-1-5-20\Environment
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\
    ProfileList\S-1-5-20"
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\
    ProfileList"
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>


    • Edited by Smurf4107 Monday, March 4, 2013 10:23 PM
    Monday, March 4, 2013 10:22 PM
  • I think we can ignore the first error (caused by some strange forum formatting)

    The major problem is that the NetworkService account is missing completely, and we need to work out why.

    Please run the following commands, and post the results.

    DIR C:\Windows\ServiceProfiles\NetworkService
    DIR C:\Windows\ServiceProfiles\NetworkService /AR
    DIR C:\Windows\ServiceProfiles\NetworkService /AH 


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, March 4, 2013 10:40 PM
    Moderator
  • I've just spotted that there were in fact typos in the earlier command - but it doesn't make any difference to the diagnosis.

    Please add the following command to the list to run and report.

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /S


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, March 4, 2013 10:43 PM
    Moderator
  • Thanks again,

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Kabelco Test>DIR C:\Windows\ServiceProfiles\NetworkService
     Volume in drive C is Windows
     Volume Serial Number is 1CFB-7765

     Directory of C:\Windows\ServiceProfiles\NetworkService

    File Not Found

    C:\Users\Kabelco Test>DIR C:\Windows\ServiceProfiles\NetworkService /AR
     Volume in drive C is Windows
     Volume Serial Number is 1CFB-7765

     Directory of C:\Windows\ServiceProfiles\NetworkService

    File Not Found

    C:\Users\Kabelco Test>DIR C:\Windows\ServiceProfiles\NetworkService /AH
     Volume in drive C is Windows
     Volume Serial Number is 1CFB-7765

     Directory of C:\Windows\ServiceProfiles\NetworkService

    File Not Found

    C:\Users\Kabelco Test>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersi
    on\ProfileList" /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
        ProfilesDirectory    REG_EXPAND_SZ    %SystemDrive%\Users
        Default    REG_EXPAND_SZ    %SystemDrive%\Users\Default
        Public    REG_EXPAND_SZ    %SystemDrive%\Users\Public
        ProgramData    REG_EXPAND_SZ    %SystemDrive%\ProgramData

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-18
        Flags    REG_DWORD    0xc
        State    REG_DWORD    0x0
        RefCount    REG_DWORD    0x1
        Sid    REG_BINARY    010100000000000512000000
        ProfileImagePath    REG_EXPAND_SZ    %systemroot%\system32\config\systemprof
    ile

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-19
        ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\LocalService

        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
        ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\NetworkServi
    ce
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-559499734-1148811805-803096214-1000
        ProfileImagePath    REG_EXPAND_SZ    C:\Users\HELEN
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0
        Sid    REG_BINARY    010500000000000515000000D64959211D7A79449646DE2FE803000
    0
        Migrated    REG_BINARY    009D3984FA0FCB01
        ProfileLoadTimeLow    REG_DWORD    0x0
        ProfileLoadTimeHigh    REG_DWORD    0x0
        RefCount    REG_DWORD    0x0
        RunLogonScriptSync    REG_DWORD    0x0

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-559499734-1148811805-803096214-1010
        ProfileImagePath    REG_EXPAND_SZ    C:\Users\UpdatusUser
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0
        Sid    REG_BINARY    010500000000000515000000D64959211D7A79449646DE2FF203000
    0
        ProfileLoadTimeLow    REG_DWORD    0x0
        ProfileLoadTimeHigh    REG_DWORD    0x0
        RefCount    REG_DWORD    0x1

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-559499734-1148811805-803096214-1011
        ProfileImagePath    REG_EXPAND_SZ    C:\Users\Kabelco Test
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0
        Sid    REG_BINARY    010500000000000515000000D64959211D7A79449646DE2FF303000
    0
        ProfileLoadTimeLow    REG_DWORD    0x0
        ProfileLoadTimeHigh    REG_DWORD    0x0
        RefCount    REG_DWORD    0x3
        RunLogonScriptSync    REG_DWORD    0x0

    Monday, March 4, 2013 11:26 PM
  • Ouch!

    I don't recall ever seeing a totally empty NetworkService folder before!

    I think your only real option is going to be either a System Restore (if it will work at all) or a repair install.

    Try the System Restore first - if that fails, then Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     




    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, March 5, 2013 12:06 AM
    Moderator
  • No worries. Ill try all that.

    Thanks for your help and fast replies.

    Tuesday, March 5, 2013 12:14 AM
  • Good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, March 5, 2013 12:23 AM
    Moderator