locked
Counterfeit message - XP is not counterfeit! RRS feed

  • Question

  • I am getting the counterfeit software message. I have followed suggestions to no avail. I can no longer obtain any updates.
    I have downloaded the following file ( http://go.microsoft.com/fwlink/?linkid=69498  ) and attempted to install it - but I get
    "Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer". 

    I have made sure the Cryptographic service is running. I have stopped/restarted it. I had no problems until it downloaded updates approx two weeks ago. I know for a 100% fact this Windows XP Pro is not counterfeit. So what gives? How do I fix this short of a reload of XP? No harware changes, no software added or removed.


    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-362DW-9J4WQ-DR2C8
    Windows Product Key Hash: W9aBD1p65f8OU3xVIbS3GOSN0ss=
    Windows Product ID: 55274-775-0154792-22714
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: 8NMBY5
    ID: 1e62d29b-6582-42ae-b152-fbb057ebc91a
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.532.0
    Signature Type: Unknown.
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: -1
    Cache refresh Interval: 75890 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.532.0
    Signatue Type: N/A

    OGA Data-->
    Office Status: 100
    Office Diagnostics: E2AD56EA-341-8009_E2AD56EA-342-800b0001_16E0B333-57-80004005_B4D0AA8B-836-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Allowed
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1e62d29b-6582-42ae-b152-fbb057ebc91a</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-DR2C8</PKey><PID>55274-775-0154792-22714</PID><PIDType>5</PIDType><SID>S-1-5-21-1993962763-261903793-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Presario R3000 (DZ357U#ABA)   </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard </Manufacturer><Version>F.34</Version><SMBIOSVersion major="2" minor="31"/><Date>20041223000000.000000+000</Date></BIOS><HWID>E85F3607018400DA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>5ACF421A83136AA</Val><Hash>vaqPBq43TzWhjiVtTOk5u3PdW0w=</Hash><Pid>54185-337-1569491-17140</Pid></Product><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>AC9E1F55727C5DA</Val><Hash>TDYqhpqSXFB9+GYI4rTO5gaDEGM=</Hash><Pid>72079-749-2369413-55237</Pid></Product><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>A323145282A5A9C</Val><Hash>cZ0Hp2uj2bsxeckea6dwPjmVnRc=</Hash><Pid>54197-336-9321742-16100</Pid></Product></Products></Office></Software></GenuineResults>  

    Friday, August 11, 2006 1:47 AM

Answers

All replies

  • The issue seems to lie with the "unknown" signature that is coming up more commonly now. The "unknown" signature denotes a problem with detecting digital signatures.

     

    Can you try these steps?

     

    http://support.microsoft.com/Default.aspx?kbid=813442

     

    -phil

    Friday, August 11, 2006 2:08 AM
  • That fixed the problem. I was able to get the updates and no more counterfeit messages. I think there is an issue with this new validating software. I am for stopping piracy - but this is crazy. jmo - thanks for the help.
    Friday, August 11, 2006 2:36 AM
  • I'm having same problem- I have a computer now for 3 yrs with no problems (bought new) and now when I boot up it says I may be a victim of counterfeiting. I’ve tried to run aspx diagnostics but it will not work from the "genuine" site.

     

    In tried the reg32 approach above and now I can receive updates but the counterfeit message comes again on reboot!

    Saturday, October 21, 2006 3:25 AM
  •  I am also getting these messages.  One computer was just a year old and I was told that the hard drive had gone bad.  We replaced and now it is saying it again.  It has Windows Vista.

    My other computer is 7 years old with Windows XP - it is also getting the counterfeit message.  I have not had problems in years and am now getting the issue.  The version is not counterfet I know for a fact.  What can I do to stop these messages?
    Wednesday, July 23, 2008 11:19 PM