My copy of Office is valid but the system says it is not RRS feed

  • Question

  • I recently had my data transfered to a new computer when my laptop died.  The shop that did the work put a copy of Office 2003 on my drive without asking me. When I used Office I got the invalidation message so I reinstalled the program from my own original, valid disk. Now I still get the invalid message though it will do an Office update. Do I have to uninstal and try again? Here is the data I got from MgaDiag.
    Diagnostic Report (1.9.0011.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2RC6T-78KR9-VBY93
    Windows Product Key Hash: CSz741agdkkWiwf0eBTSapOMwGw=
    Windows Product ID: 76487-OEM-2267182-90205
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {C3DF8BBB-E4B2-4216-919F-2E18725CB5E2}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Standard Edition 2003 - 101 Not Activated
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C3DF8BBB-E4B2-4216-919F-2E18725CB5E2}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VBY93</PKey><PID>76487-OEM-2267182-90205</PID><PIDType>3</PIDType><SID>S-1-5-21-1417001333-606747145-725345543</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DB43LD__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>LDB4310H.86A.0032.2009.0729.1146</Version><SMBIOSVersion major="2" minor="4"/><Date>20090729000000.000000+000</Date></BIOS><HWID>93383B5F01846079</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57784</Pid><PidType>14</PidType></Product><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>8A9570ED453C078</Val><Hash>uZrK1+MPutlefJgdXy+TSdlkBnc=</Hash><Pid>70141-060-4229112-56481</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->

    Chef Phillipe

    Monday, September 14, 2009 1:56 AM


  • Hello chefphillipe,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Standard Edition 2003 - 101 Not Activated
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    The report is telling us that you have two installations of Office 2003 on the computer, the old nongenuine Office 2003 Pro and your Office 2003 Standard, which is showing as Not Activated.  The old nongenuine Office 2003 Pro has to be cleared out to allow your Genuine Office 2003 Standard to activate and validate.

    Please use the Add or Remove Programs applet in Control Panel to uninstall Office 2003 Professional.  Restart the computer twice.  Then, follow the instructions in this article to activate you installation of Office 2003 Standard:  http://office.microsoft.com/en-us/help/HA011187761033.aspx

    Finally, visit www.microsoft.com/genuine and click on the Validate Office button to ensure that your Office 2003 Standard is Genuine.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, September 14, 2009 7:46 PM
    Monday, September 14, 2009 3:31 AM