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Unable to Install Live OneCare

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I am running Live OneCare on my desktop PC as well as my HP laptop. I received an unsupported operating system error during the original disk install onto my new Toshiba Portege laptop (0003-80004005) even though the Windows version is exactly the same as the HP laptop. The Windows version is Windows Vista Home Premium 6.0 (Build 6001:Service Pack 1). The MS help items for the error code and FAQs are of no help. Why does OneCare install on 1 laptop and not the other when the operating systems are the same?

Monday, May 4, 2009 4:22 PM

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Install from http://onecare.live.com - download the trial - then click subscribe and log in with the LiveID for your subscription to activate. It is likely that your new laptop is Vista 64 bit and the CD you are using contains an older installer that did not support 64 bit Vista.
If that still fails, and it shouldn't, please contact support:

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
- Marked as answer by Stephen BootsMVP, Moderator Monday, May 4, 2009 4:36 PM
Monday, May 4, 2009 4:36 PM

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