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Software Licensing Service is not running, preventing Windows Vista from completing activation (or vice-versa) RRS feed

  • Question

  • I have narrowed my problem to one of two things, but I think that they are interrelated and I have not, despite scouring these forums, found a solution that works.  Software Licensing Service (slsvc.exe) won’t start, and Vista is telling me that my copy needs to be activated.  Needless to say, I cannot start slsvc.exe manually, nor can I get Vista to complete activation (Yes, it’s a legit copy).

     

    Background: I am running Vista Home Basic on a Dell.  The first technical tidbit is that I just suffered a system\keyboard loss due to a child and a cup of juice, so that may figure into the totality of the situation. The machine was off and i removed the HD, so it should not have had any issues. The hard drive from the original Dell (Inspiron 1525) is now in a Dell 620.  Both computers were purchased direct from Dell.  The D620 had Vista Business.  I swaped drives, updated the drivers and everything works…except that parts of the Start Button (ie, Control Panel link, Windows Update link, etc) are non-functional and it won’t talk to a printer that has worked previously (pre-juice incident).  My attempt to avoid a lengthy system backup and reinstall is being thwarted by this service that won’t start.

     

    Attempts to start Software Licensing:  After I found that I could get into the Control Panel by drilling down in Windows Explorer, I attempted to start manually via services.msc. Attempted via this GUI, I got the error code 1053 (“The service did not respond to the start or the control request in a timely fashion”).  The service is set to Automatic, and is set to log into a account called Network Service with a password (unknown to me).

     

    Attempting to start it via command line (net start slsvc)  I get the error line “The service is not responding to the control function  More help is available by typing NET HELPMSG 2186”  Tying this results in the first line being repeated. 

    Attempts to activate Windows (via Control Panel\System):  I receive error code 0x80070426.  It should be noted that the Product Key that appears is not the one that is associated with the copy of Vista, it is an OEM one.  Attempts to change the product code fail as well.

     

    Beyond these technical issues, the computer\OS works fine.  It connects both wirelessly and via hardline to the internet, all of the programs work (printing is the exception), and device manager shows no hardware conflicts.  The fact that is seems to be working normally is why its so frustrating.  I probably would not have noticed if it were not for the loss of functionality in the Start Menu and the printing.

    I tried to use the phone activation, but the it makes reference to calling Dell, and that link does not work (box opens and closes)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-RPWC2-7J7Q7-K8TQ6
    Windows Product Key Hash: g2D26CMHLxEHANMOiDcScI0bcQQ=
    Windows Product ID: 89572-OEM-7234813-15962
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {32227541-D12A-4C8D-81EC-8B3569721D4E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{32227541-D12A-4C8D-81EC-8B3569721D4E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K8TQ6</PKey><PID>89572-OEM-7234813-15962</PID><PIDType>8</PIDType><SID>S-1-5-21-3210757852-3758626000-981356173</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D630                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20100104000000.000000+000</Date></BIOS><HWID>8A303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>83BA68468D685B8</Val><Hash>AFdw0EsSfkwR4ZwlwIczs2s/6Jk=</Hash><Pid>81602-OEM-6873211-07880</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAIABAABAAIAAQABAAAAAwABAAEAJJQA6n0MW4CIejwMRoP8kL4hvNeQhfL0ggPI+fDFrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      MCFG   DELL    M08   
      ASF!   DELL    M08   
      TCPA     
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm

     

    Thursday, May 20, 2010 2:51 PM

Answers

  • Hello daveko_va,

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000], Hr = 0x800b0100

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair file .

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com/gp/contactwga or reinstall Vista.

     Thank you,


    Darin MS
    Thursday, May 20, 2010 8:42 PM

All replies

  • Hello daveko_va,

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000], Hr = 0x800b0100

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair file .

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com/gp/contactwga or reinstall Vista.

     Thank you,


    Darin MS
    Thursday, May 20, 2010 8:42 PM
  • Victory!

    The first option did not work, only because I only had one restore point available (not sure why), but it was yesterday, so I opted not to use it.

    The second option had me worried because when it completed the scan, it indicated that it had been able to fix some files, but there were others it could be repair, and it was not specific as to which files.  I even tried to read through the log, but found it well above my head.

    However, upon restarting, the Control Panel functioned, it allowed my to activate Vista (I did have to re-enter my valid Product Code, it was still using the OEM verison it picked up after this problem started), and all seems well.

    Thanks for the insight!

    Friday, May 21, 2010 1:47 AM
  •   I even tried to read through the log, but found it well above my head.

    I have to agree, it's hard to follow, even for me.

    Always happy to help. I am Glad to hear the issue is resolved!

     

    Thanks,

     

     


    Darin MS
    Friday, May 21, 2010 6:59 PM