Answered by:
1st Administration account works perfectly, but 2nd account's WORD doesn't

Question
-
I am currently using Microsoft Office 2003 (on a Windows XP).
The computer currently has two accounts - both administrators. When I execute Microsoft Word on the 1st account, it works perfectly, but when I run it on the 2nd account, it says that a required file is missing. Few days later, the message disappears and began working normally, but I could not find its shortcut anymore. Today, when I opened Word, the 'Genuine Office' message came up.
The strangest part of this is why this problem only occurs on the computer's second account, but not the first. Please help.
Yours Faithfully,
Myrael
Monday, February 2, 2009 9:18 AM
Answers
-
Myrael,
When you can please follow provide us with your MGA Diagnostic Results. This will allow us to see if your problem is actually Windows Genuine Advantage "WGA" related. Also it appears you may experiencing some other issues which appear not to be related with WGA. You mentioned having 2 Administrator accounts but there is a required file missing when the one administrator is attempting to access Microsoft Word. Unfortunately this type of scenerio falls outside the support scope for the WGA Forums. As a recommendation you may try and un-install Microsoft Office from your computer. Restart your computer and install the Office Suite again and see if this resolves the missing file issue. The other problem could be related with the actual administrator profile itself. First I would recommend posting your non-WGA Office Suite questions in theMicrosoft Office Discussion Groups located here:
http://www.microsoft.com/office/community/en-us/default.mspx?d=1
http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US
Should above attempts not help please post your question to the “Discussions in Windows XP General” or the “Discussions in Windows XP Newsgroups” here:
http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx
You should be able to find a resolution within these other forums.
Hopefully I have been able to provide you with enough information to get a solution Myrael :-).
Stephen
Stephen Holm- Proposed as answer by Stephen Holm Wednesday, February 4, 2009 11:56 PM
- Marked as answer by Stephen Holm Monday, February 9, 2009 6:25 PM
Wednesday, February 4, 2009 11:55 PM
All replies
-
Hello Myrael,
Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.
1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. Please provide the customer scenario you are experiencing.
5. DO NOT post the Product Key.
Not sure what to look for, see this page to reference your COA:
NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.
Thank you.
Stephen :-)
Stephen HolmTuesday, February 3, 2009 12:20 AM -
Myrael,
When you can please follow provide us with your MGA Diagnostic Results. This will allow us to see if your problem is actually Windows Genuine Advantage "WGA" related. Also it appears you may experiencing some other issues which appear not to be related with WGA. You mentioned having 2 Administrator accounts but there is a required file missing when the one administrator is attempting to access Microsoft Word. Unfortunately this type of scenerio falls outside the support scope for the WGA Forums. As a recommendation you may try and un-install Microsoft Office from your computer. Restart your computer and install the Office Suite again and see if this resolves the missing file issue. The other problem could be related with the actual administrator profile itself. First I would recommend posting your non-WGA Office Suite questions in theMicrosoft Office Discussion Groups located here:
http://www.microsoft.com/office/community/en-us/default.mspx?d=1
http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US
Should above attempts not help please post your question to the “Discussions in Windows XP General” or the “Discussions in Windows XP Newsgroups” here:
http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx
You should be able to find a resolution within these other forums.
Hopefully I have been able to provide you with enough information to get a solution Myrael :-).
Stephen
Stephen Holm- Proposed as answer by Stephen Holm Wednesday, February 4, 2009 11:56 PM
- Marked as answer by Stephen Holm Monday, February 9, 2009 6:25 PM
Wednesday, February 4, 2009 11:55 PM