1st Administration account works perfectly, but 2nd account's WORD doesn't

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  Hello Myrael,
  
  

  Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.

  1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

  ·         Office Basic

  ·         Office Standard

  ·         Office Home and Student

  ·         Office Mobile

  ·         Office Small Business

  ·         Office Professional

  ·         Office Professional Plus

  ·         Office Enterprise

  ·         Office Ultimate

  2. Does it read "OEM Software" or "OEM Product" in black lettering?

  3. Or, does it have the computer manufacturer's name in black lettering?

  4. Please provide the customer scenario you are experiencing.

  5. DO NOT post the Product Key.

  Not sure what to look for, see this page to reference your COA:

  http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

  NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

  Thank you.
  
  Stephen :-)

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  Stephen Holm

  Tuesday, February 3, 2009 12:20 AM
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  Myrael,
  
  When you can please follow provide us with your MGA Diagnostic Results. This will allow us to see if your problem is actually Windows Genuine Advantage "WGA" related.  Also it appears you may experiencing some other issues which appear not to be related with WGA. You mentioned having 2 Administrator accounts but there is a required file missing when the one administrator is attempting to access Microsoft Word. Unfortunately this type of scenerio falls outside the support scope for the WGA Forums. As a recommendation you may try and un-install Microsoft Office from your computer. Restart your computer and install the Office Suite again and see if this resolves the missing file issue. The other problem could be related with the actual administrator profile itself. First I would recommend posting your non-WGA Office Suite questions in the 

  Microsoft Office Discussion Groups located here:

  http://www.microsoft.com/office/community/en-us/default.mspx?d=1
  
  http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US
  
  

  Should above attempts not help please post your question to the “Discussions in Windows XP General” or the “Discussions in Windows XP Newsgroups” here:

  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx
  
  You should be able to find a resolution within these other forums. 
  
  
  Hopefully I have been able to provide you with enough information to get a solution Myrael :-).
  
  
  Stephen

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  Stephen Holm

  • Proposed as answer by Stephen Holm Wednesday, February 4, 2009 11:56 PM
  • Marked as answer by Stephen Holm Monday, February 9, 2009 6:25 PM

  Wednesday, February 4, 2009 11:55 PM