E Learning Library will rarely load for me RRS feed

  • Question

  • Hi all,

    Every time I try to launch my E Library subscription, it gives me a 404 and goes to a bing search page.  It does not matter if I use IE or Firefox, it does not find the page and will not load.  This is very frustrating as I've not been able to use the library I purchased.  It does not matter whether I click on "Launch Now" from the My Learning -> Overview or anywhere else.

    Is this a common error?  It is extremely annoying. 


    Please let me know how I can resolve this.



    Wednesday, September 8, 2010 3:35 AM

All replies

  • Hi

    Please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

    Go to the following site: 
    Sign-in to Windows Live.
    Click on Account Summary (in the left nav)
    Click on Registered Information (Above Password Reset Information)
    This will open up to your profile data. 
    Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digits HexPUID]
    Copy that 16 digit number paste it into this email.

    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.



    Brian D’Silva

    Microsoft Learning: Tier II Support Team.

    Email: mslt2sup@microsoft.com

    Thursday, September 16, 2010 1:35 PM
  • I sent an email in.  I really hope they get back with me.


    Thanks for the suggestion.



    Thursday, September 16, 2010 1:52 PM