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Windows vista not legit?! Can anyone help? RRS feed

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    here is my diagnostic report. it's very disheartening that since I've only had my computer for a little over a year that this is happening. However it appears that others are having issues as well. I have tried the "net start slsvc" with no avail.  I hope someone can help me! I love my computer and would hate for something to happen. I have also tried to do everything recommended that appeard as well. No matter what I do my updates won't update and I'm rather afraid that I'll get infected. any help is appreciated.


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {F6D37C9D-B3EB-49FA-AC9F-20AC2BD6D8E9}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F6D37C9D-B3EB-49FA-AC9F-20AC2BD6D8E9}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1704900248-3625598449-124733710</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.30    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080424000000.000000+000</Date></BIOS><HWID>68323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEA6GHCIPISdhu84yC+gASIzAaYmGAqvkQs8vSm1ejdpMCsVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            NVIDIA        MCP67-M
      SRAT            AMD           HAMMER 
      HPET            PTLTD         HPETTBL
      BOOT            PTLTD         $SBFTBL$
      MCFG            PTLTD           MCFG 
      TCPA            Phoeni        x     
      SSDT            PTLTD         POWERNOW
      SLIC            HPQOEM        SLIC-MPC


    Tuesday, September 15, 2009 2:56 PM

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    Hello oldsoulnewbody,

       The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error. match the error the the below A), B) or C)


      You did say you already tried to restart the service, but didn't tell us the error code. Follo the below steps again, recored the arror and match it to the A), B) or C)  

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is, but the likely causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,
    Darin MS      

     

    • Marked as answer by Darin Smith MS Tuesday, September 15, 2009 7:44 PM
    • Unmarked as answer by oldsoulnewbody Thursday, September 17, 2009 2:44 PM
    • Marked as answer by Darin Smith MS Friday, September 18, 2009 6:34 PM
    Tuesday, September 15, 2009 7:44 PM
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    Hello oldsoulnewbody,

    No, it should be saved as a text file. 

    Try just saving it as normal 'slsvc_reg.txt'  then right click and select Properties.

    On the top of the first tab, there should be a field that says slsvc_reg.txt change it to slsvc_reg.reg and click OK.
    You may be asked if you are sure you want to make the change. Click yes.

    If you are still unable to follow the steps, I can only suggest to contact Vista Support at http://support.microsoft.com and explain that the "ImagePath" portion of Registry Key "[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc]" was deleted (most Likely by an over zealous registry cleaner program) and ask them to help you fix it.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Friday, September 18, 2009 6:34 PM
    Friday, September 18, 2009 6:34 PM

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    Try the following procedure:

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You may be required to Re-Activate. Use the Activate by Phone method as outlined here:

    You can reset your Windows Vista activation by performing the following:

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

    2. Press the Enter key on your keyboard.

    3. Select your Country.

    4. Follow the instructions for phone activation.

    5.  Once completed, restart your computer.

    6. Afterward, visit     Genuine Microsoft Software and click on Validate Windows, then restart your computer.

     

    Carey Frisch
    Tuesday, September 15, 2009 3:27 PM
    Moderator
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    thanks a million! I"ll try it as soon as I get home from college ^^!  I could do it here but I am unsure how long the process will take
    Tuesday, September 15, 2009 3:47 PM
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    well now that i try and put the "net stop" back in nothing happens. it says, "The Software Liscencing service is not started. I also tried the slui.exe 4 and it said it wasn't found.
    Tuesday, September 15, 2009 3:54 PM
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    It appears that your Vista's Licensing Store may be corrupted.  Below are two sets of steps. The first set will attempt to restet the Store and if that doesn't work, the next will recreate the Store.

    1) Click the option that launches an Internet Browser
    2) Type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right-click on cmd.exe and select Run as Administrator
    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    6) Hit the Enter key
    7) Reboot twice

    1) Return to the cmd windows 
    2) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    3) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    4) Type: rename tokens.dat tokens.bar
    5) Type: cd %windir%\system32
    6) Type: net start slsvc
    7) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    8) Reboot Twice
    9) You may be required to enter Product Key from the COA sticker (located on the side of bottom of the computer) and the Activate (use the Activate by Phone method)

    Carey Frisch
    Tuesday, September 15, 2009 3:56 PM
    Moderator
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    it now states that I do not have permission. I tried the net stop again and it comes up with nothing.

    • Edited by oldsoulnewbody Tuesday, September 15, 2009 4:04 PM more info for second part of previous post
    Tuesday, September 15, 2009 4:00 PM
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    Are you right-clicking on the Command Prompt and selecting Run as administrator before entering  net stop slsvc ?
    It is important to do so.
    Carey Frisch
    Tuesday, September 15, 2009 4:11 PM
    Moderator
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    Yes I am.

    Nothing.

    I tried to run my windows update again, for laughs, and I'm getting error code 80070426
    Tuesday, September 15, 2009 4:17 PM
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    Visit Microsoft Windows Genuine Advantage - Support and initiate a support request directly with Microsoft.
    Carey Frisch
    Tuesday, September 15, 2009 4:47 PM
    Moderator
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    Hello oldsoulnewbody,

       The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error. match the error the the below A), B) or C)


      You did say you already tried to restart the service, but didn't tell us the error code. Follo the below steps again, recored the arror and match it to the A), B) or C)  

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is, but the likely causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,
    Darin MS      

     

    • Marked as answer by Darin Smith MS Tuesday, September 15, 2009 7:44 PM
    • Unmarked as answer by oldsoulnewbody Thursday, September 17, 2009 2:44 PM
    • Marked as answer by Darin Smith MS Friday, September 18, 2009 6:34 PM
    Tuesday, September 15, 2009 7:44 PM
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    it didn't work. thanks for the help.
    Thursday, September 17, 2009 2:44 PM
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    Hello oldsoulnewbody,

    It didn't work? could you be more specific?

    Did you get an error when you tried the 'net start slsvc' command? if so, which one?
    Did you not get an error? If so, then that would be c) above.


     According to your Diagnostic Report, your issue is that the "Software Licensing Service has Stopped" From my experience, this is not a guess. 

     The steps I provided above is the resolution steps for the "Software Licensing Service has Stopped" issue.  So if those steps did not resolve the issue, I would very much like to know how/why (in order to continue helping you with your current issue as well as to help future customers with this issue).

    Thank you,
    Darin MS
    Thursday, September 17, 2009 5:43 PM
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    everytime i have tried to do the net start i receive "system message 3". I tried it to not run it as an admin to see what would happen and it said System error 5, access denied.

    Upon trying your steps i got all the way down to to saving the the slsvc_reg.reg on my desktop and it said it cannot be opened due to it not being a binary file (i sought out your thread). Is there a possibility that perhaps the "save as" file name is incorrect?
    thank you for your help.
    Thursday, September 17, 2009 7:46 PM
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    Hello oldsoulnewbody,

    No, it should be saved as a text file. 

    Try just saving it as normal 'slsvc_reg.txt'  then right click and select Properties.

    On the top of the first tab, there should be a field that says slsvc_reg.txt change it to slsvc_reg.reg and click OK.
    You may be asked if you are sure you want to make the change. Click yes.

    If you are still unable to follow the steps, I can only suggest to contact Vista Support at http://support.microsoft.com and explain that the "ImagePath" portion of Registry Key "[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc]" was deleted (most Likely by an over zealous registry cleaner program) and ask them to help you fix it.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Friday, September 18, 2009 6:34 PM
    Friday, September 18, 2009 6:34 PM