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renewing live onecare subsription RRS feed

  • Question

  • I renewed, and my live onecare still thinks I haven't renewed and still says status; at risk.  I have paid to renew by credit card...how do I change the status of live onecare on my PC?
    Wednesday, February 18, 2009 8:46 PM

Answers

  • It takes about 24 hours to take effect after you renew your subscription.
    © deauzif
    Wednesday, February 18, 2009 10:21 PM

All replies

  • It takes about 24 hours to take effect after you renew your subscription.
    © deauzif
    Wednesday, February 18, 2009 10:21 PM
  • Mark,

    I am curious is your renewal issue has been resolved. Once 24 hours passes, please post back let us know if this issue has been resolved.

    Rick
    Thursday, February 19, 2009 2:21 AM
    Moderator
  •   

    Renewal takes effect on the date that your current subscription expires and that it can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, February 19, 2009 2:41 PM
    Moderator