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Laptop crashed now lots of Vista SP2 issues... RRS feed

  • Question

  • My Toshiba Satellite a305-s6857 was booting up when my 1-1/2-year-old closed it causing it to shut down.  I let it run check disk afterwards. 

    EVER SINCE, my mouse/pointer randomly does multiple clicks when moving- closing, opening, moving whatever I'm working in.  I can NOT run any Windows updates.  And, this morning as I was trying to download all of this software to attempt to repair (as NO DVDs or Software came with the laptop) the OS - all of a sudden it says that my copy of Windows is not genuine, despite... (see below) the fact that my computer says it is.

    ANY SUGGESTIONS?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {9FDA9306-B3E6-4487-9E51-87878FA41903}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Publisher 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9FDA9306-B3E6-4487-9E51-87878FA41903}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89583-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-2407686736-1876303416-405802417</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A305</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.80</Version><SMBIOSVersion major="2" minor="4"/><Date>20090213000000.000000+000</Date></BIOS><HWID>BE323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>6DB4195A8C0E588</Val><Hash>GunO1rkN8vAV9I+ulTFjd+Q2eQ4=</Hash><Pid>89399-708-2002863-63388</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>BD90A7C05F5AAB4</Val><Hash>oO1ES60wAw/uCaoJY4CI7QR7Tf8=</Hash><Pid>81605-346-3706937-65698</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>CB434B4789A70C</Val><Hash>a0czaD3PqNx/RTJmu2E3CCNOEbM=</Hash><Pid>81613-902-5487112-62156</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1223980A37C5728</Val><Hash>sZXkZ1u7ac5ro5VBksTNX9RUt3U=</Hash><Pid>81602-916-3130167-68544</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEA6GGUY9jdIEd8D16rTBNCEEaDQMdQ7EqJ8vTQNj516GOsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      ASF!   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   PmRef  CpuPm

     

    Thursday, September 30, 2010 2:44 PM

Answers

  •     The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

    Service Restart steps:
    (If you have access to the Start button):
    1)    Click the Start button
    2)    Type: cmd in the Start Search field
    3)    At the top the Start window, you will see cmd.exe
    4)    Right Click cmd.exe and select "Run as Administrator"
    5)    Type: net start slsvc

    (If you do not have access to the Start button):
    1)    Click the option that launches an Internet Browser
    2)    A Browser will open, type: %windir%\system32 into the address field
    3)    Find the file cmd.exe
    4)    Right Click on the cmd.exe and select "Run as Administrator"
    5)    Type: net start slsvc

    A)    If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

    B)    If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue

    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
        i.    Login to Vista in Normal Mode (not safe mode)
        ii.    Launch an Internet Browser
        iii.    Type: %windir%\system32 \ in the browser's address field
        iv.    Scroll down till you find the file cmd.exe
        v.    Right-click the file and select 'Run as Administrator'
        vi.    In the CMD window, type: sfc /scannow
        vii.    Reboot twice and see if that resolves the issue.

    b.    repairing Windows using System Restore:
         i.    Reboot Vista into Safe Mode
         ii.    Click the ‘Start’ button
         iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key
         iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
         v.    Click the "Next" button.
         vi.    Reboot back into Normal mode
    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.


    C)    If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:17 PM
    Wednesday, October 13, 2010 8:16 PM

All replies

  • "Don -Why does this always happen to me-" wrote in message news:3f0730e6-09ee-4b4c-bc2f-b6aaab0b9ebb...

    My Toshiba Satellite a305-s6857 was booting up when my 1-1/2-year-old closed it causing it to shut down.  I let it run check disk afterwards. 

    EVER SINCE, my mouse/pointer randomly does multiple clicks when moving- closing, opening, moving whatever I'm working in.  I can NOT run any Windows updates.  And, this morning as I was trying to download all of this software to attempt to repair (as NO DVDs or Software came with the laptop) the OS - all of a sudden it says that my copy of Windows is not genuine, despite... (see below) the fact that my computer says it is.

    ANY SUGGESTIONS?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Publisher 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

     

     


    The problem here is that your Software Licensing Service is not running, for some reason. Windows interprets this as an attack on the licensing system, and flags the install as being possibly non-genuine.
    I have to admit to being curious as to why you appear to have so many versions of Office 2007 installed - most people have only one :)
     
    WRT the SLS.... you need to try and start it manually from the Services.msc interface, and ensure that it is set to run Automatically. If the service won't start, then make a note of the error message, and report back.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, September 30, 2010 8:42 PM
    Moderator
  • Hey, the services is set to Automatic but is Stopped.  What I attempt to start the service I receive "Windows could not start the Software Licensing service on Local Computer.  Error 0x80070005: Access is Denied."

    As for the Office 2007.  I purchased this Toshiba POS 2 years ago and had quite a bit of trouble, programs installed wouldn't run, check disk wouldn't run.  Unfortunately, I bought it on sale and then went on a trip... long story... it was more than 30-days after purchase that I discovered issues.  After trying to get it fixed I formatted the hard drive and started over.  Once the formatting actually completed (5 tries) I was able to load everything and programs Actually worked.  I downloaded a trial version of Office 2007, then as I was able to purchase the components I purchased them individually.

    Thanks for ANY and ALL assistance.

    Don.

    Tuesday, October 5, 2010 2:37 PM
  • "Don -Why does this always happen to me-" wrote in message news:0a815217-3109-4350-8271-8cb32afc69d8...

    Hey, the services is set to Automatic but is Stopped.  What I attempt to start the service I receive "Windows could not start the Software Licensing service on Local Computer.  Error 0x80070005: Access is Denied."

    As for the Office 2007.  I purchased this Toshiba POS 2 years ago and had quite a bit of trouble, programs installed wouldn't run, check disk wouldn't run.  Unfortunately, I bought it on sale and then went on a trip... long story... it was more than 30-days after purchase that I discovered issues.  After trying to get it fixed I formatted the hard drive and started over.  Once the formatting actually completed (5 tries) I was able to load everything and programs Actually worked.  I downloaded a trial version of Office 2007, then as I was able to purchase the components I purchased them individually.

    Thanks for ANY and ALL assistance.

    Don.

    Access Denied for the SLS is an unusual one - especially if you run it from within the Services Control Panel.
    If you used the net start slsvc.exe command, then the problem is that you were not running the Command Prompt as an administrator
    If you used the Services Control Panel, then try creating a new Admin User account, and reboot to that - see if the service starts within that account

    To create new user account

    1)      Go to control Panel.

    2)      Double Click on User accounts

    3)      Click on Manage another account

    4)      Then click on Create new user account

     


    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 5, 2010 3:01 PM
    Moderator
  •     The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

    Service Restart steps:
    (If you have access to the Start button):
    1)    Click the Start button
    2)    Type: cmd in the Start Search field
    3)    At the top the Start window, you will see cmd.exe
    4)    Right Click cmd.exe and select "Run as Administrator"
    5)    Type: net start slsvc

    (If you do not have access to the Start button):
    1)    Click the option that launches an Internet Browser
    2)    A Browser will open, type: %windir%\system32 into the address field
    3)    Find the file cmd.exe
    4)    Right Click on the cmd.exe and select "Run as Administrator"
    5)    Type: net start slsvc

    A)    If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

    B)    If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue

    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
        i.    Login to Vista in Normal Mode (not safe mode)
        ii.    Launch an Internet Browser
        iii.    Type: %windir%\system32 \ in the browser's address field
        iv.    Scroll down till you find the file cmd.exe
        v.    Right-click the file and select 'Run as Administrator'
        vi.    In the CMD window, type: sfc /scannow
        vii.    Reboot twice and see if that resolves the issue.

    b.    repairing Windows using System Restore:
         i.    Reboot Vista into Safe Mode
         ii.    Click the ‘Start’ button
         iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key
         iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
         v.    Click the "Next" button.
         vi.    Reboot back into Normal mode
    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.


    C)    If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:17 PM
    Wednesday, October 13, 2010 8:16 PM