locked
Windows Activation problem RRS feed

  • Question

  • Hi, i had to perform a destructive reinstall on my laptop (vista) because there were problems affecting my computer that i apparantly couldnt solve. Windows seemed to reinstall itself fine (not from a disk, from the machine itself) and i upgraded to SP2, with everything still working fine. During the installation, i was not asked for the product key.

    A few days later, my desktop goes blank and the "Windows is not genuine" message is at the bottom right hand corner. I was asked for a Windows Activation key, and i typed in the serial underneath my laptop but it says the code is invalid.

    I could do with this issue being resolved because i'm a student and i can only get limited use out of my computer, which is fairly irritating.

    Thanks.

    Sunday, December 5, 2010 3:59 PM

Answers

  • "thatloser88" wrote in message news:fc06abdd-41b7-4fa2-86e5-749dcdd5bdd2...

    Ok so i type in SLUI 4 in the search bar which brought up the Windows Activation window, but it only gives me 3 options : Buy a new product Key, Type a different Product Key and Contact Advent for support (all this does is bring up the windows help and support window)

    i cant find a number / option to activate by phone


    Use the Different Product Key option - it should take you through the process of inputting your COA Key, and then activating it.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Tuesday, December 7, 2010 12:15 AM
    • Marked as answer by Darin Smith MS Tuesday, December 7, 2010 9:33 PM
    Sunday, December 5, 2010 8:12 PM
    Moderator

All replies

  • "thatloser88" wrote in message news:3f0be90d-5bf3-4a86-8062-cee006142697...

    Hi, i had to perform a destructive reinstall on my laptop (vista) because there were problems affecting my computer that i apparantly couldnt solve. Windows seemed to reinstall itself fine (not from a disk, from the machine itself) and i upgraded to SP2, with everything still working fine. During the installation, i was not asked for the product key.

    A few days later, my desktop goes blank and the "Windows is not genuine" message is at the bottom right hand corner. I was asked for a Windows Activation key, and i typed in the serial underneath my laptop but it says the code is invalid.

    I could do with this issue being resolved because i'm a student and i can only get limited use out of my computer, which is fairly irritating.

    Thanks.


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, December 5, 2010 4:10 PM
    Moderator
  • ok i'll do that now
    Sunday, December 5, 2010 4:11 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {23537485-741E-4FB6-A0D9-32B51A0B4C10}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{23537485-741E-4FB6-A0D9-32B51A0B4C10}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-2755758296-3003401260-3561911504</SID><SYSTEM><Manufacturer>OEM                                     </Manufacturer><Model>671</Model></SYSTEM><BIOS><Manufacturer>OEM</Manufacturer><Version>1.16</Version><SMBIOSVersion major="2" minor="5"/><Date>20090511000000.000000+000</Date></BIOS><HWID>77333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ECSSYS</OEMID><OEMTableID>ECSPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500180-02-2057-6001.0000-3152010
    Installation ID: 013111603046861642066351599683026014456470551724368874
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: KKMRQ
    License Status: Notification
    Notification Reason: 0xC004F058.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJTedrgBHHeMpr7BAKLMNvDp8vR0JrL/rFaf+CqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            SiS           671MX   
      MCFG            PTLTD           MCFG  
      SLIC            ECSSYS        ECSPRDCT
      SLIC            ECSSYS        ECSPRDCT
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst


    Sunday, December 5, 2010 4:14 PM
  • "thatloser88" wrote in message news:116a2ad6-d2dd-4bf3-ab9b-29102c50a840...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{23537485-741E-4FB6-A0D9-32B51A0B4C10}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-2755758296-3003401260-3561911504</SID><SYSTEM><Manufacturer>OEM                                     </Manufacturer><Model>671</Model></SYSTEM><BIOS><Manufacturer>OEM</Manufacturer><Version>1.16</Version><SMBIOSVersion major="2" minor="5"/><Date>20090511000000.000000+000</Date></BIOS><HWID>77333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ECSSYS</OEMID><OEMTableID>ECSPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Partial Product Key: KKMRQ
    License Status: Notification
    Notification Reason: 0xC004F058.

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            SiS           671MX   
      MCFG            PTLTD           MCFG  
      SLIC            ECSSYS        ECSPRDCT
      SLIC            ECSSYS        ECSPRDCT
      SSDT            PmRef        Cpu0Tst



    Your copy of Windows is based on an OEM SLP key from a Dixons computer (usually Advent) - but the motherboard appears to be a retail product from ECS. Have you changed motherboards for any reason? Have you perhaps sent the machine to a tech for repair?
    If your machine has a COA sticker on it, for which  version and edition of Windows is it valid? (do NOT post the key!)
     
    If the sticker is for Vista Home Premium, you should be able to activate by telephone using the key on the sticker - to change the Key, go to the System Properties page, and use the link at the bottom
    You may or may not need to activate by phone....
    To activate by phone, click on the Start button
    in the Search box, type
    SLUI   4
    and hit the Enter key
    elect your country, and follow the instructions - you will get an automated service. If that fails, phone back, and this time do NOT respond when asked which service you require - this should force an operator to pick up, who can assist you.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, December 5, 2010 4:46 PM
    Moderator
  • Yes its an Advent laptop, but no it has never been in for repairs and i have never modified the inside of the machine in any way.

    The sticker is for Home Premium so i will follow your advice from here and get back to you

    Sunday, December 5, 2010 5:12 PM
  • Ok so i type in SLUI 4 in the search bar which brought up the Windows Activation window, but it only gives me 3 options : Buy a new product Key, Type a different Product Key and Contact Advent for support (all this does is bring up the windows help and support window)

    i cant find a number / option to activate by phone

    Sunday, December 5, 2010 5:26 PM
  • "thatloser88" wrote in message news:fc06abdd-41b7-4fa2-86e5-749dcdd5bdd2...

    Ok so i type in SLUI 4 in the search bar which brought up the Windows Activation window, but it only gives me 3 options : Buy a new product Key, Type a different Product Key and Contact Advent for support (all this does is bring up the windows help and support window)

    i cant find a number / option to activate by phone


    Use the Different Product Key option - it should take you through the process of inputting your COA Key, and then activating it.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Tuesday, December 7, 2010 12:15 AM
    • Marked as answer by Darin Smith MS Tuesday, December 7, 2010 9:33 PM
    Sunday, December 5, 2010 8:12 PM
    Moderator