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This copy of Windows is not Genuine message keeps re-appearing RRS feed

  • Question

  • Hi,

    Recently got my laptop refreshed and have Windows 7 Enterprise setup in this - am facing a funny issue wherein every now and then i keep getting this message stating that the copy of windows is not Genuine. Am pretty sure this is a legit copy as this is an laptop provided by my company. Message itself disappears if i go to My computer > Properties - but again comes sometimes when i reboot..

    Have checked online and tried quite a few things based on suggestions given in various threads, but nothing seems to help.

    Output from MGADiag given below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85416
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {55C41340-8126-4642-A6A8-F52BBDF70A93}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{55C41340-8126-4642-A6A8-F52BBDF70A93}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85416</PID><PIDType>1</PIDType><SID>S-1-5-21-1671838525-175841334-3324365219</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2447GU3</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>G5ET94WW (2.54 )</Version><SMBIOSVersion major="2" minor="7"/><Date>20130812000000.000000+000</Date></BIOS><HWID>E62F3507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Cisco</name><model>System Installed = 11-Mar-2014 12:53:35</model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-G5   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00392-00170-918-500000-03-1033-7601.0000-2872013
    Installation ID: 004683782464103796833751815782062952862504397872693812
    Partial Product Key: HVTHH
    License Status: Licensed
    Volume activation expiration: 257700 minute(s) (178 day(s))
    Remaining Windows rearm count: 1
    Trusted time: 4/3/2014 10:25:08 PM

    Key Management Service client information
        Client Machine ID (CMID): 2e32f7d6-6682-4ecb-9f2c-a9ed9e1ca5c8
        KMS machine name from DNS: windows-kms-002.cisco.com:1688
        KMS machine extended PID: 55041-00206-271-031308-03-1033-7601.0000-3092013
        Activation interval: 120 minutes
        Renewal interval: 10080 minutes
        KMS host caching is enabled

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:3:2014 20:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAAABAAAABAABAAEAHKLo56eILNw8T0A9Rve2o9ao+sFqp5ZhQp2WYw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-G5   
      FACP            LENOVO        TP-G5   
      HPET            LENOVO        TP-G5   
      MCFG            LENOVO        TP-G5   
      SLIC            LENOVO        TP-G5   
      TCPA            PTL        LENOVO
      SSDT            LENOVO        TP-SSDT2
      SSDT            LENOVO        TP-SSDT2
      SSDT            LENOVO        TP-SSDT2
      ECDT            LENOVO        TP-G5   
      FPDT            LENOVO        TP-G5   
      ASF!            LENOVO        TP-G5   
      UEFI            LENOVO        TP-G5   
      UEFI            LENOVO        TP-G5   
      POAT            LENOVO        TP-G5   
      SSDT            LENOVO        TP-SSDT2
      SSDT            LENOVO        TP-SSDT2
      DMAR            INTEL         SNB
      UEFI            LENOVO        TP-G5   
      DBG2            LENOVO        TP-G5   


    • Edited by ynkrish Thursday, April 3, 2014 5:07 PM
    Thursday, April 3, 2014 5:06 PM

Answers

  • You are running a KMS Version of Windows which needs to speak to an activation server from time to time in order to remain Genuine.  If you connect the PC up to the work network, it should self activate.

    Please do not read this sentence. Please ignore the previous sentence.

    • Marked as answer by ynkrish Friday, April 4, 2014 10:08 AM
    Thursday, April 3, 2014 6:35 PM
  • You'll need to talk to your System Admin - only they will know the proper settings for the KMS Server in use

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by ynkrish Friday, April 4, 2014 10:08 AM
    Friday, April 4, 2014 6:58 AM
    Moderator

All replies

  • You are running a KMS Version of Windows which needs to speak to an activation server from time to time in order to remain Genuine.  If you connect the PC up to the work network, it should self activate.

    Please do not read this sentence. Please ignore the previous sentence.

    • Marked as answer by ynkrish Friday, April 4, 2014 10:08 AM
    Thursday, April 3, 2014 6:35 PM
  • Hi,

    Thanks for the reply.

    I do connect the laptop to work-network daily - yet, i see the message coming up intermittently.

    As mentioned, recently got my laptop refreshed and only now am i seeing this issue. I have had Windows 7 enterprise earlier as well in the same work environment and never seen this message for over 3 years. Is there a way to get rid of the annoying message altogether?

    Friday, April 4, 2014 3:54 AM
  • You'll need to talk to your System Admin - only they will know the proper settings for the KMS Server in use

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by ynkrish Friday, April 4, 2014 10:08 AM
    Friday, April 4, 2014 6:58 AM
    Moderator
  • Thanks Noel. Will check with the sysadmin.
    Friday, April 4, 2014 10:07 AM
  • Looking at the report a little closer, the system was (re)activated only a couple of days ago - and is now showing as genuine.

    It's possible that the system is set to re-validate licenses too often, (the normal is about every 10 days, if I remember right but can be set much lower) and/or the system is complaining as a result of failed validations. Your SysAdmin may have had other outworkers with similar problems.

    It may also be that your security software is interfering in the Software Protection Service, which can give rise to non-genuine notifications. This is often caused by changing software providers without fully uninstalling the previous AV (using the manufacturer's cleanup tool). I know of one company that just switched from Symantec to MS for their coverage, and had problems with a lot of machines because of residuals from the Symantec software.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, April 4, 2014 11:21 AM
    Moderator