Hi,
Please temporarily disable or uninstall antivirus program to check the result.
If it does not work, please also perform a Clean Boot to uninstall, reinstall connector and it’s update. For the detailed steps of how to perform a Clean Boot, you may follow the
steps form the following Microsoft KB article:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
For more information, please also refer to the following Microsoft TechNet article;
How do I uninstall the Connector software?
http://technet.microsoft.com/en-us/library/uninstall-connector-2
Regards,
Arthur Li
TechNet Community Support
