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WGA Validation Tool (KB892130) will NOT install , although it is downloaded! RRS feed

  • Question

  • It looks like am still getting the "Automatic Windows Update" based on my Update History which reports the last Automatic Update done on 11 July,2007 for Windows Malicious Software Removal Tool - July 2007 ( KB890830).

    However, if i manually launch the "Windows Update" to http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us , and then select the Express feature for high-priority updates, it always reports that I must first install as follows:

    Windows Genuine Advantage Validation Tool (KB892130)
    0 KB , 0 minutes  (Downloaded; ready to install)  
    The Windows Genuine Advantage Validation Tool enables you to verify that your copy of Microsoft Windows is genuine. The tool validates your Windows installation by checking Windows Product Identification and Product Activation status.

    Total: 0 KB , 0 minutes  (Downloaded; ready to install)

     

     

    When I try to complete the install, it fails and reports the update was not installed. I searched the MS Wbiste and downloaded the WG Diagnostic Tool and ran it.  The result simply shows positive and the "resolve" feature os not available and grayed-out. Here is the pasted result: 

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-REMOVED
    Windows Product Key Hash: REMOVED

    Windows Product ID: REMOVED

    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: REMOVED

    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: **** Have REMOVED much of this data not knowing if the references would be considered "key's" ...Hope there is enough left to serve a purpose !   SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    I am running XP-Home with SP2 and keep Automated Updates on so should be current for patches and fixes...except for this WGA Validation tool which shows as downloaded but won't install!  

     

    Would appreciate some expert advice to resolve this problem.

     

    LucWondering ...  

    ( .. sorry..just can't dele the text below.. tried Cut , backspace and all ! )

     
    When I
     

    Monday, August 6, 2007 6:25 AM

Answers

  • Luc,

     

    Please rerun the diag tool and post back including everything the tool output gives.  Thank you,

     

     

    STephen Holm, MS

    Monday, August 27, 2007 11:26 PM

All replies

  •  

    Please re-run the diag tool and post all of the information. The diag tool will not post all of your keys etc. Thank you.

     

     

    Stephen Holm, MS

    Monday, August 6, 2007 7:46 PM
  • I have exactly the same problem and can't install the KB92130 while it's been downloaded as well.
    I know my XP is genuine because it came with my Medion PC as a OEM and the program said it is.
    I know i used a different/wrong key for Office than the one i'm having (I'm still searching for a way to remove all Office/Works cleanly before installing it with the correct original key i have).

    Here's the Diagnostic report:


    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: ***
    Windows Product Key Hash: 4Jyu+H69GKz/nWhSZYL3vjcsgX8=
    Windows Product ID: 76395-OEM-2111907-00126
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {A004384B-E381-453B-9602-777FDA0FE59D}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.5.532.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.532.2
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A004384B-E381-453B-9602-777FDA0FE59D}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8PDT</PKey><PID>76395-OEM-2111907-00126</PID><PIDType>2</PIDType><SID>S-1-5-21-1547161642-220523388-725345543</SID><SYSTEM><Manufacturer>MEDIONPC</Manufacturer><Model>MS-7091</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20051109000000.000000+000</Date><SLPBIOS>MEDIONPC,MEDIONNB</SLPBIOS></BIOS><HWID>BFF13B7F01844E6D</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110413-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54511-640-0000025-17885</Pid><PidType>14</PidType></Product><Product GUID="{911B0413-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>9CF5E85BB9ACDFA</Val><Hash>1Ggu41R2+mA+9tA2HepOcmjwtV0=</Hash><Pid>54621-OEM-1650002-00509</Pid><PidType>16</PidType></Product><Product GUID="{90510413-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>73823-640-0000106-55026</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 



    I assume the problem is not Office related and there should be an easy solution for it so please help.
    TIA!

    Sunday, August 26, 2007 3:54 PM
  • Karel,

     

    I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

     

     

    Next I want you to restart the PC and attempt to perform a windows update and see if the KB update in question works.  Next re-run the diagnostic test and post the results in the thread.  Thank you

     

     

    Stephen Holm, MS

    Monday, August 27, 2007 11:25 PM
  • Luc,

     

    Please rerun the diag tool and post back including everything the tool output gives.  Thank you,

     

     

    STephen Holm, MS

    Monday, August 27, 2007 11:26 PM
  •  Stephen MS wrote:

    Karel,

     

    I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

     

     

    Next I want you to restart the PC and attempt to perform a windows update and see if the KB update in question works.  Next re-run the diagnostic test and post the results in the thread.  Thank you

     

     

    Stephen Holm, MS



    Thank you Stephen for your reply.
    I removed all Office/Works and rebooted like you suggested but i doesn't seem related as i still seem to have the very same problem .
    The diagnostic report looks now like this:

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: Removed
    Windows Product Key Hash: 4Jyu+H69GKz/nWhSZYL3vjcsgX8=
    Windows Product ID: 76395-OEM-2111907-00126
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {A004384B-E381-453B-9602-777FDA0FE59D}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.5.532.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.532.2
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A004384B-E381-453B-9602-777FDA0FE59D}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8PDT</PKey><PID>76395-OEM-2111907-00126</PID><PIDType>2</PIDType><SID>S-1-5-21-1547161642-220523388-725345543</SID><SYSTEM><Manufacturer>MEDIONPC</Manufacturer><Model>MS-7091</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20051109000000.000000+000</Date><SLPBIOS>MEDIONPC,MEDIONNB</SLPBIOS></BIOS><HWID>BFF13B7F01844E6D</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Sunday, September 2, 2007 12:04 AM
  • Karel,

     

    I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

     

     

    Next I want you to restart the PC and attempt to perform a windows update and see if the KB update in question works.  Next re-run the diagnostic test and post the results in the thread.  Thank you

     

     

    Stephen Holm, MS

    Thursday, September 13, 2007 12:25 AM
  • Karel,

     

    I noticed your using firefox. Please change your default browser to Internet Explorer.  Also are you receiving any problems with Active X?

     

     

    Stephen Holm, MS

    Thursday, September 13, 2007 12:29 AM