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I'm having trouble validating..... again! RRS feed

  • Question

  • Yes, this is the second time i've had validation issues. I just built my own computer, and my current validation key is not working. On my 32-bit Vista CD, I can't even get past the validation screen of the installation setup. On the 64-bit Vista DVD, I can get past the validation screen, but then I can't get past the screen where you have to select your drive to install Vista on. It's detecting the drive just fine, but the Next button isn't highlighted so I can't click it. At the bottom of that window it says something like "In order to use the Product Key you entered, you must install Vista on a computer that is using a genuine version of Windows" or something like that.

     

    The first time I had validation issues was when I reformatted my computer to install a clean copy of Vista 64-bit. The installation worked just fine, but when I went to download a DirectX update, I couldn't validate and then it displayed that my copy of Windows wasn't genuine (Which it is, I purchased it from a retailer). It was eventually resolved, I was issued a new Product Key, but I don't have that with me anymore. Maybe you can e-mail me that CD key again?

     

    So I need a new Product Key for my 32-bit software AND my 64-bit software. Any help would be greatly appreciated. Thanks.

    Sunday, December 23, 2007 4:59 AM

Answers

  • Hello JWT2K6,

     

      First off, it sounds like you are have an install issue. Neither Activation nor Validation can come into play untill after the OS is actually installed.

     

     Secondly,  the error message "In order to use the Product Key you entered, you must install Vista on a computer that is using a genuine version of Windows" means that the copy of Vista, that you are installing, is an Upgrade version. It is a requirment that when installing a Windows Upgrade, there must be an older version of Windows already on the computer.

     

     If you successfully used your Product Keys during past installes, then the Product Keys are fine. I sounds like you are just installing wrong.

     

     You can contact Vista support at http://support.microsoft.com . Install issues are usually No Cost. 

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, December 27, 2007 9:13 PM

All replies

  • Do I have to post the diagnostics report in here? I don't think I can since I can't even run it on the machine that needs the help.

    Sunday, December 23, 2007 5:43 PM
  • Hello JWT2K6,

     

      First off, it sounds like you are have an install issue. Neither Activation nor Validation can come into play untill after the OS is actually installed.

     

     Secondly,  the error message "In order to use the Product Key you entered, you must install Vista on a computer that is using a genuine version of Windows" means that the copy of Vista, that you are installing, is an Upgrade version. It is a requirment that when installing a Windows Upgrade, there must be an older version of Windows already on the computer.

     

     If you successfully used your Product Keys during past installes, then the Product Keys are fine. I sounds like you are just installing wrong.

     

     You can contact Vista support at http://support.microsoft.com . Install issues are usually No Cost. 

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, December 27, 2007 9:13 PM
  • Alright, i've gotten everything taken care of.

    Thursday, December 27, 2007 9:30 PM