Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
ERROR CODE 0x80070426 RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I have been running Windows Vista Home Premium for some years.  The computer is a Mesh Elite Power Quadcore PC.  Yesterday I set up another user account on this machine so my wife could use it as we were getting rid of her old XP based machine.  Today I completed  the transfer between her old machines and mine using Windows files and settings transfer wizard between the two PC's.  However when I logged on to her account the wall paper had turned black with a message in the corner that I was not using  a genuine copy of Windows Vista.  This is obviously incorrect as it is genuine. The error I got was ERROR CODE 0x80070426.   No matter what I tried it still could not validate the program as genuine even though it is.  I tried the nightmarish microsoft helplines that prompted me to enter a six figure code that I did not have and then cut me off when I spoke finally to a human being!  I have run MAlwarebytes and that came up negative so I downloaded and ran the diagnostic tool and this is the report

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-CT8WF-X948R-C3QR3
    Windows Product Key Hash: yuV9YdWLzGe0oSeUhJVKvAcBDic=
    Windows Product ID: 89578-OEM-7332157-00024
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {34599F26-13D4-4336-95AA-AB3B0EDC305B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6002.17040]
    File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6002.18024]
    File Mismatch: C:\Windows\system32\authz.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6002.18005]
    File Mismatch: C:\Windows\system32\samlib.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\nsi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\user32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\ole32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\version.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winmm.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\oleacc.dll[7.0.6002.18155]
    File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\regapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6002.18106]
    File Mismatch: C:\Windows\system32\userenv.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6002.18051]
    File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winsta.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\mpr.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\credui.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wininet.dll[8.0.6001.18865]
    File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iertutil.dll[8.0.6001.18865]
    File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\rasman.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\activeds.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.2]
    File Mismatch: C:\Windows\system32\certcli.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winscard.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\urlmon.dll[8.0.6001.18865]
    File Mismatch: C:\Windows\system32\propsys.dll[7.0.6002.18005]
    File Mismatch: C:\Windows\system32\xmllite.dll[1.2.1009.0]
    File Mismatch: C:\Windows\system32\mlang.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\advpack.dll[8.0.6001.18702]
    File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
    File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
    File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winspool.drv[6.0.6002.18087]
    File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\windowscodecs.dll[7.0.6002.18107]
    File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\feclient.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\imm32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msctf.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\duser.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
    File Mismatch: C:\Windows\system32\msrating.dll[8.0.6001.18702]
    File Mismatch: C:\Windows\system32\ieframe.dll[8.0.6001.18865]
    File Mismatch: C:\Windows\system32\msi.dll[4.5.6002.18005]
    File Mismatch: C:\Windows\system32\mshtml.dll[8.0.6001.18865]
    File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
    File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\printui.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\hlink.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\imgutil.dll[8.0.6001.18702]
    File Mismatch: C:\Windows\system32\usp10.dll[1.626.6002.18005]
    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ieui.dll[8.0.6001.18865]
    File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
    File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\query.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6931.18000]
    File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\scecli.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6002.18096]
    File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{34599F26-13D4-4336-95AA-AB3B0EDC305B}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C3QR3</PKey><PID>89578-OEM-7332157-00024</PID><PIDType>2</PIDType><SID>S-1-5-21-2563692583-3166622705-1387425088</SID><SYSTEM/><BIOS/><HWID>F0333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MESHPC</OEMID><OEMTableID>Model PB</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>27CC651814855B2</Val><Hash>g2Qyjdc/pun8E1xlk2VdIOTUZTw=</Hash><Pid>81606-OEM-6472986-82682</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PAAAAAEABAABAAEAAgADAAAAAwABAAEAJJQK4wcOwCBCqsD7SCSEST7P9v3y9EiebtYrhYx6rFbcucwx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            MESHPC        Model PB
      FACP            MESHPC        Model PB
      HPET            MESHPC        Model PB
      MCFG            MESHPC        Model PB
      SLIC            MESHPC        Model PB

    Any ideas on how I can fix it?
    Jon
    Saturday, January 2, 2010 4:56 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi Jon,

     You will notice that under the "File Scan Data-->" line there are a large number of files that are listed as Mismatched. All those files listed, are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. Whats more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hash (think fingerprint) for all the Critical Vista System (and other) files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corupted because if the file had been modified in any way, it's signature hash would not match what is listed in the System Catalog and in that case Vista would flag itself as Non-Genuine.

      I highly recommend that you first try to Repair Windows using System Restore:

    1. Reboot Vista into Safe Mode
    2. Click the Start button
    3. Type: Backup and Restore
    4. Double-click the listing for the "Backup and Restore Center"
    5. On the left hand side of the window, click "Repair Windows using system restore"
    6. Put a check in the box that says "Show restore points older than 5 days",
    7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experianced an issue.
    8. Click the "Next" button.
    9. Reboot back into Normal mode
    10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.
    11a.     If there are any Mismatched files listed, they you will need to restore to a point further in the past.
    11b.     If there are No Mismatched files listed, then your Vista will report as Genuine.

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select Run as Administrator
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or you may need to reinstall Vista.

    Thank you,
    Darin MS

    Monday, January 4, 2010 9:29 PM