So basically I had an issue activating my windows, called up the toll free line and had a couple minutes of conversation with very unclear sound quality which made it very difficult to understand the representative.
After which I ended up being transferred, waiting, no biggie.
Getting to the next representative, the horrible sound quality followed and I ended up having to Phonetically label my Product Key. ( Victor Tango Henry etc ) After this, the representative needed to transfer me again.
Again, I understand the different departments need to work different areas of an issue. However I was informed 3-5 minutes. Cool, I can wait that. What was supposed to be 3-5 minutes came out to be 15-30 minutes of some odd music.
FINALLY, wait was done, it started ringing. Maybe he just completed a long issue? I do not know, but when the phone stopped ringing, I heard a bit of shuffling. No "Hello", no reply to my greetings... and then simply,
he hung up.
Now I suppose I am only venting because eventually I am going to have to call again and go through that process. This is one of the few times that I have ever dabbled into Microsoft Support ( In any manner ). Working in Customer Support, I know the drill,
what could have happened. Before I continue to call though, I want to know what to expect.
Has anyone else had bad or unexpected sorts of quality when contacting Microsoft?
(Dear mods, your forums are scary. I do not know where to post appropriately, feel free to move my topic appropriately).
