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    I'm trying to learn Dynamic CRM. I wanna to know is whether CRM is application like Office or Developing tool like visual studio.

    I already read about it online but i cannot understand clearly.

    So ,plz can anyone tell me the overall useage of CRM?

    Thanks in advance.

    Friday, August 8, 2008 6:58 AM

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    The answer would be yes. Smile

     

    CRM is really a tool, like an Office product. However, it features a wonderful interface that allows for customization and extensibility without having to perform any development work. In simplistic terms, CMR is sort of like Access. There is standard functionality built-in that will satisfy most users' business needs, but you can also enhance that functionality (like adding new entities and workflows).

     

    I would recommend grabbing the CRM bible, Working with Dynamics CRM. 

    Friday, August 8, 2008 12:39 PM

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  • Question
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    Sign in to vote

    The answer would be yes. Smile

     

    CRM is really a tool, like an Office product. However, it features a wonderful interface that allows for customization and extensibility without having to perform any development work. In simplistic terms, CMR is sort of like Access. There is standard functionality built-in that will satisfy most users' business needs, but you can also enhance that functionality (like adding new entities and workflows).

     

    I would recommend grabbing the CRM bible, Working with Dynamics CRM. 

    Friday, August 8, 2008 12:39 PM
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    CRM is an application albeit with a larger footprint than the office programs. However, the architecture behind CRM is such that you can throw away the interface and work with the back end as you see fit.

    It is similar, in some ways to the development engine behind the Office products (press Alt-F11 in Excel to see what I mean).You can work with Excel normally, or you can add VBA to the back end of Excel to turn it into something completely different i.e. a web spider.

    Leon Tribe
    Monday, August 11, 2008 11:59 PM