Answered by:
Windows 7 Not Genuine?

Question
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I've had Windows 7 installed on my computer for a while now, and I purchased it from Best Buy, so I know it's genuine. I haven't had any problems with it, until recently when I keep getting a message saying that Windows is not genuine, and I cannot instal updates. How can I reslove this issue? I still have the disk and product key, if that's any help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V9H46-3DQD4-DKJ32
Windows Product Key Hash: c/o86UkqG4jUj02/6GL/8FTB8us=
Windows Product ID: 00359-032-5171464-85212
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {83DED8FC-2F08-4B99-B851-03D7ABF8AC05}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\google\chrome\application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{83DED8FC-2F08-4B99-B851-03D7ABF8AC05}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DKJ32</PKey><PID>00359-032-5171464-85212</PID><PIDType>5</PIDType><SID>S-1-5-21-3271773104-3920608979-1219791600</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M305</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V3.20 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090108000000.000000+000</Date></BIOS><HWID>B4BC3B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-032-517146-01-1033-7600.0000-2392010
Installation ID: 012085810281579401664355379192210271333582203443423971
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DKJ32
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 9/30/2011 9:00:00 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 9:28:2011 08:41
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAgABAAAAAgABAAEA6GFylIzKWgk4T87bFJYAC6aw8uqgF+5WRso=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL CRESTLNE
FACP T0SQCI TOSQCI00
HPET TOSQCI TOSQCI00
BOOT PTLTD $SBFTBL$
MCFG TOSQCI TOSQCI00
APIC INTEL CRESTLNE
SLIC TOSQCI TOSQCI00
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
Saturday, October 1, 2011 1:00 AM
Answers
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You may not have enough space allocated for restore points. I get two points without checking the box and about 40 with it checked.
You may need to do an in-place upgrade (aka repair installation). It will not harm your files, settings, or programs but you should do a complete backup just in case something goes wrong.
http://support.microsoft.com/kb/2255099
Does your dvd have SP1 or did you install SP1 from Windows Update? If you do not have an integrated SP1 dvd then you would need to uninstall SP1 before using the dvd to perform an in-place upgrade.
http://windows.microsoft.com/en-US/windows7/uninstall-sp1
Note: If you installed SP1 from WU and later removed the upgrade files with Disk Cleanup you will not be able to do an in-place upgrade with an SP0 dvd.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Edited by CbarnhorstEditor Saturday, October 1, 2011 2:21 AM
- Marked as answer by TheHowlingLung Sunday, October 2, 2011 12:37 AM
Saturday, October 1, 2011 2:16 AMAnswerer
All replies
-
Try using system restore to recover to a point just before the error showed up.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Saturday, October 1, 2011 1:14 AMAnswerer -
I can't choose a restore point that goes back far enough. This started about a week and a half ago, and it only lists restore points created in the last few days.Saturday, October 1, 2011 1:38 AM
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You should be able to. Did you check the box that says "show more restore points"?
Click Start and type "system restore", Enter. Click Next and you should see the box in the lower left of the next window.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Saturday, October 1, 2011 1:47 AMAnswerer -
When I click on show more restore points, no additional restore points show up.
Saturday, October 1, 2011 1:59 AM -
You may not have enough space allocated for restore points. I get two points without checking the box and about 40 with it checked.
You may need to do an in-place upgrade (aka repair installation). It will not harm your files, settings, or programs but you should do a complete backup just in case something goes wrong.
http://support.microsoft.com/kb/2255099
Does your dvd have SP1 or did you install SP1 from Windows Update? If you do not have an integrated SP1 dvd then you would need to uninstall SP1 before using the dvd to perform an in-place upgrade.
http://windows.microsoft.com/en-US/windows7/uninstall-sp1
Note: If you installed SP1 from WU and later removed the upgrade files with Disk Cleanup you will not be able to do an in-place upgrade with an SP0 dvd.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Edited by CbarnhorstEditor Saturday, October 1, 2011 2:21 AM
- Marked as answer by TheHowlingLung Sunday, October 2, 2011 12:37 AM
Saturday, October 1, 2011 2:16 AMAnswerer -
How do I tell if my dvd has SP1? I don't remember if I installed it from an update or not.Saturday, October 1, 2011 2:25 AM
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A hologrammed dvd says so.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Saturday, October 1, 2011 2:32 AMAnswerer -
Ok, thanks. I'll try the in-place upgrade.Saturday, October 1, 2011 2:36 AM
-
"TheHowlingLung" wrote in message news:faa77a9a-1370-4de4-9f28-bf58e6259cbf...Ok, thanks. I'll try the in-place upgrade.The set of errors you have tends to indicate that this system has been restored from an image backup made by a third-party program. Is this the case here? (it would also explain the lack of Restore Points)The resolution is the same – a repair install of the OS.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, October 1, 2011 9:23 AMModerator -
The repair seems to have worked so thanks for the help. I don't believe I ever restored the system, but idk, I may have. I'm not the greatest with computer things and such. But thanks for the help, I appreciate it.
Sunday, October 2, 2011 12:36 AM -
You're welcome. Do one more MGADiag report so we can check.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Sunday, October 2, 2011 12:39 AMAnswerer -
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V9H46-3DQD4-DKJ32
Windows Product Key Hash: c/o86UkqG4jUj02/6GL/8FTB8us=
Windows Product ID: 00359-032-5171464-85714
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {83DED8FC-2F08-4B99-B851-03D7ABF8AC05}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\google\chrome\application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{83DED8FC-2F08-4B99-B851-03D7ABF8AC05}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DKJ32</PKey><PID>00359-032-5171464-85714</PID><PIDType>5</PIDType><SID>S-1-5-21-3271773104-3920608979-1219791600</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M305</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V3.20 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090108000000.000000+000</Date></BIOS><HWID>B4BC3B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-032-517146-01-1033-7600.0000-2742011
Installation ID: 011693082774876172875550192055509595727362158075058431
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DKJ32
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 10/1/2011 11:25:03 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:1:2011 17:36
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAgABAAAAAgABAAEA6GFylIzKWgk4T87bFJamsAAL8uqgF+5WRso=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL CRESTLNE
FACP T0SQCI TOSQCI00
HPET TOSQCI TOSQCI00
BOOT PTLTD $SBFTBL$
MCFG TOSQCI TOSQCI00
APIC INTEL CRESTLNE
SLIC TOSQCI TOSQCI00
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhciSunday, October 2, 2011 3:27 AM -
"TheHowlingLung" wrote in message news:fc8fb631-3517-415f-8047-da9b45e5da17...
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V9H46-3DQD4-DKJ32
Windows Product Key Hash: c/o86UkqG4jUj02/6GL/8FTB8us=
Windows Product ID: 00359-032-5171464-85714
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003It looks good to me! – well done.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, October 2, 2011 7:15 AMModerator